The worse place EVER! I would not rate the place at all!!! Extremely poor customer service. DO NOT BUY CAKES! Ordered a personalised cake yet they ripped me off, said they could not do it, took extra money out of my account without my knowledge, been swore at and they had the cheek to ask if I wanted a different cake the day before the themed birthday. Apparently it costs more than £115 for Cinderella, Prince and a Horse to be purchased and stuck on a cake?! They did not even give me a receipt of a breakdown of cost, did not even tell me I am being charged to use the card machine.
They are LIARS! It's a money making scheme for them and the staff were damn right rude both on their Instagram page and via the phone. They tell their customers different things. I asked for a specific cake and they go "yes we can do that" and took money which he asked how much I would like to deposit and told him the amount and he took out more than he should have!! Then 4 days straight the guy rings (who the woman claims he's a "young boy") saying he can't add this because we don't have it, we can't do this because it would cost extra, we can't do the cake because it's too hard, we can't do a blue and white cake cause we don't have the colours, we can't give you a horse because it costs an extra £20 absolutely pathetic. What are your customers paying £115 for then?!
Absolutely appalling! What is worse is he swore and cut the phone off! Worse experience ever and yet they had the cheek to not refund the deposit (they did not mention their policy) and still offer the cake at the same price with a discount of £5!! How pathetic is that?! I feel victimised and upset with the way I have been treated throughout the whole process and they need to be reported to the Trading Standards and WatchDog. read more