1. Snooty attitude towards customers regardless of whether you are foreigners or if you are italian.
2. They triple the posted price for items if you eat in, which they don't tell you until you've already ordered in.
3. Horrible customer service. I got to witness the female worker harass a customer at loud and in front of everyone regarding the bathroom conditions based on the assumption that that individual was the last one that she saw go in. She approached and asked her if she had found the bathroom in that manner when she went in, before she even answered the question, she proceeded to harass her. At the moment, I was eating a doughnut with coffee when I heard her use the most vulgar descriptive language, quickly my appetite was gone. I felt my throat close up. That situation should have been handle in a private conversation and not in public and to where everyone could hear. After leaving the establishment in complete astonishment at what had happened I realized that I had payed triple the prize to sit down and eat in to have to witness this and have my appetite completely ruined mid meal by this worker so I went back to the coffee to speak to the girl about how uncomfortable that was to witness and perhaps they should handle those situation in a better way. When I asked to speak to the girl, the male worker simple said he didn't know where she was. I proceeded in a calm and non confrontive way to explain to him how I felt about the situation, not even 30 second into me speaking he became completely defensive and began screaming at me to get out. I was in shock. I stood there in shock as I didn't understand how he would be treating me, a paying customer, who had nothing to do with the situation in such an aggressive manner. I didn't feel safe. I waited until he stopped yelling. He walked away, but I knew he could still hear me. I said to him that those matter are not discussed when customers are eating. That was enough to set him off again. He became offensive so I had no choice but to leave.
This happened to me yesterday, I was going to simply try to forget about it but I realized that I can't because no one should be treated that way, specially based on the assumption that someone forgot to flush the toilet. Two, others, like myself, definitely do not need to hear about it while trying to eat.
Both the male and female workers need to be fired because they don't need to be working with customers if they have no customer service skills. read more