Atrocious attitude of the staff and owner !!!
Sometime ago I was there at the same time as a frail little elderly lady patron who had just come out of their toilets and she reported to them that their amenities were in a very unclean (clearly unmanaged) condition beyond common decency.
And she even reported it in a calm beseeching manner (as opposed to a commanding manner) - just so that they could take action on it.
The owner/manager plus his other men staff proceeded to disrespectfully and misogynistically mansplain over her (and in a harsh and loud tone - that's why I could hear them) that how it was not at all their responsibility (whose is it then, dudes?) to maintain the cafe toilets and then they continued with further words to rudely make her feel that she had overstepped her boundaries as a patron for even daring to bring the matter up.
Elderly lady could easily be my mum's age and she went red with shock and embarrassment at their behaviour and she beat a hasty exit, muttering regretful utterances to herself. She was clearly traumatized by the men's belligerent manner !
I deplore disrespect to patrons by hospitality service people much less total disrespect to our senior citizens - when I witnessed that I took it as if that lady was my own mum.
Look, fellas, you are in the hospitality industry - you are lucky patrons choose to come to your cafe instead of the competition - show some courtesy and respect - especially to our elders.
(You probably don't remember this incident do you fellas? Pre-COVID times).
And you would probably deny all this and post an emotional and rude rebuttal - but hey, I remember it and this incident kept being stuck in my mind).
It would not have hurt you lot or even cost you even one cent to just say to the poor old Dear, "Thanks for letting us know, Ma'am; we really apologise for your inconvenience - all our staff had our hands full at front counter all of day - we will tend to the toilets soon enough".
Even if you didn't really intend to cleanup your disgusting toilet ( but which you really shouldd) ....not to instead be so deplorable in your behaviour - just like your toilet!!
Old lady would have just walked away un-traumatised.
I resolved never to return to your cafe based on this one incident (see how your actions can cause a chain reaction?)
I also told myself to one day write a review of my experience, which I just did. read more