This review is long overdue. I've been a loyal customer of Mina for several years and have…read morerecommended it to many friends and family. Unfortunately, I would never return, and many former regulars feel the same way.
The customer service has become terrible. It feels like they only care about your money and have little respect or empathy for their customers. They constantly introduce new rules, and some of their business practices are unethical. For example, gratuity is automatically added to the bill, but they do not provide an itemized receipt, and the receipt does not clearly indicate that any tip left would be an additional tip. As a result, many customers unknowingly end up tipping twice.
The security guard, Omar, and the manager with the ponytail have been consistently rude and unprofessional, driving away many longtime patrons.
If you're looking for a hookah lounge, I wholeheartedly do not recommend this place. There are plenty of other spots with better hookah, better service, and staff who genuinely appreciate their customers.