The gentleman at this dry cleaners was so wonderful. My zipper broke on my pretty new coat. He was…read morebacked up with work and I came back the next day and he fixed it. Such a very kind man.

I've been looking for somewhere to get my alterations done ever since the Stitch It debacle of…read more2012. Gates Cleaners & Alterations is so darn close to me, I figured I'd give them a try. My husband has taken his dry cleaning here before and they have always done a great job so I figured, why not? I took three pairs of dress pants in to be hemmed and needed them back by the weekend. Not only were they ready on time but the workmanship was awesome. I am very please with the service I have received so far and I'm thankful that I have found somewhere new to go. NB: Cash or debit only. Oh, and also... the phone number in the picture isn't correct. Their number is 905-509-8100.

I have been meaning to acknowledge the exceptional service I received from this establishment for…read moreseveral months. I came to Toronto after my sister passed away and in haste brought a suit for my husband that required cleaning. What made my experience unique was that I dropped the suit off and requested it for the day before Good Friday. When I did not show the attendant attempted to call me and when I did not answer, he left a note on the door of the cleaners asking me to call him so he could meet me there on the holiday. Recalling this reminds me of how kind and considerate people can be to others. It was a difficult time for me and I wanted to let you know how grateful I was for your compassion and concern. Suit looked great too.

Business's often wonder why customers leave. Sometimes it's not what you say but it's how you say…read moreit, tonality is everything! As a business owner you have the right to dictate how business is conducted in your establishment. However, to berate me for being on my phone because, you felt it was rude is unacceptable. The irony was you had no idea what I dealing with on other the end. After I advised you I was going to take my business somewhere else, you told me to go FCk myself. There is that saying in business, you have a good experience you tell ten people however, you have a bad experience you tell over a hundred. So thank you for allowing me to tell everyone about your "superior" customer service skills in retaining my business of over ten years.

The owner overcharged me substantially for a simple alteration. I'd asked for a pair of $200 dress…read morepants to be hemmed, for the waist to be expanded a little and to add 6 buttons for suspenders; the total after taxes came to $53! This was not a rush job either - the pants were dropped off on Friday afternoon and were ready for pick up on Monday in the late afternoon. I'd dropped off the pants earlier, and because the owner wasn't in, I had to come back a few hours later to get a quote. The alterations were done competently. My advice: go anywhere else for a cheaper price point and the same level of service. Lesson learned!

I took my 12 year old son's winter jacket in to get the zipper that he broke replaced. I paid…read more$10.99 which is at least much cheaper than buying a new jacket. She said it would be ready within a week. I was a bit disappointed because he really needs it, so she said she'd call as soon as it was done. An hour later she called - it was done! And it's perfect. I've used them before for suits and shirts, and that was fine, but after this I had to write a review!

Not only are the owners kind and courteous, the end product is always spot on... or spot off if…read morethat is what you wanted... :) This is my go to place for winter coats and suedes and alterations!