I was visiting Terre Haute for a couple of weeks from South Florida, while I was in town I decided to get my roots touched up and my hair color refreshed. I have naturally blonde hair, I dye it a chocolate brown, so Im constantly getting my roots touched up. The stylist who did my hair put the color on my roots and instead of letting it sit she pulled it threw immediately to the rest of the hair, I knew she didn't let it sit long enough on the roots and I knew they weren't going to be dark enough. She ended up having to dye my roots THREE times, by that time they still weren't dark enough I have patches of blonde throughout my hair, and you can still see where the color changes from where my roots were grown out. When she went to wash the color out of my hair she literally burnt my scalp to the point I had to jump out of the chair almost, and don't get my wrong I love hot water! She was very aggressive throughout the whole time I was there, jerking my hair really hard, brushing down very hard on my sore scalp, she actually burnt my head 3 separate times while washing my hair. My hair is now damaged and broken off in certain areas. She gave me her card and said she would fix it if I came back in the following week, when I went back to the salon they said she no longer worked there. I ended up talking to the owner who said she would get it fixed by one of the other stylist, she never called or attempted to fix the horrible situation that happened at her salon. I'm horrified at the experience I had Cache Lauren, as a business owner myself I would never let a customer leave unsatisfied without trying my best to resolve the issue. I now have to pay another stylist back here in Florida to fix what her salon did. Overall poor customer service, poor quality stylist, poor ownership. I will be sharing my experience with everybody. Learn how to run a successful business, how embarrassing. read more