I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

I set up a phone appt with Brian to shop for umbrella insurance. He called me on-time and…read moreexplained the process of getting this type of insurance. He asked me questions, and told me he would provide me with several quotes. After a few days, I received a quote from a top insurance company. They said this was the best choice. I asked for additional choices, and I never received a reply. After a week, I contacted another insurance broker.

The best Agent ever! She was able to identify our needs in…read morelooking for a Home and Auto coverage right away and help us set a realistic expectation of the current insurance market. Always put our interest as the priority in every step and most of all she managed to make the stressful and tiring process of shopping for coverage enjoyable. My wife and I really enjoyed working with her. There is no others, Tina is best Agent.

From the owner: We work with a wide range of quality, reliable insurance companies and can provide coverage options…read morefor any business or personal insurance. We are here to satisfied your individual, unique needs. We're always here for you, whether to provide quotes, assist with a claim, policy change, or just answer your insurance questions. We speak English and Mandarin. 我们可以说中文。

Jerry and team have been excellent to work with. We are a new, start up business. We had shopped…read morefor liablity insurance, and were quoted crazy rates elsewhere. Other brokers couldn't find a reasonable policy. Jerry and team worked extremely hard to meet our needs. And while our policy is still pricey, it is 1/2 of what I could find elsewhere. They have identified other issues, now handle our worker's comp, and will be our first choice for insurance coverage as we continue to grow. Highly recommend their team.

Jerry, Carlos and the team are a great help to my real estate brokerage and investment business…read more Excellent service and timely product placement elevates Barbary Insurance above the competition. They give me VIP treatment. Give them a call or email. All the best in 2021! Redmond Realty

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

Everything went well. The employees were very courteous and answered all of my questions, and…read morebelieves me I had a lot. The mobile app is very user friendly

I am not currently a client of Stephanie's, but if you are searching for an absolute expert of the…read moreinsurance market you should contact her today. I called Stephanie to explore our options with respect to a CA Fair Plan policy and a Difference-in-Conditions policy. I received a complete education and a strong suggestion as to how to move forward. Stephanie is intelligent, selfless and supportive. I hope we find a way to work with Stephanie.

I've been working with Norman for the past few years and want to say the service has been…read moreexceptional. He's always very respectful and timely in all communications. Insurance can be confusing and he has always offered to help explain things in simple terms to help inform my decisions. Can't recommend him enough.

Jeff is a example of the worst of this industry. He rarely returns calls and doesn't give the…read moreurgency needed for this essential financial instrument, insurance. This could tolerated but when Travelers sent a letter saying they would not renew my policy, I called him. He was surprised and unaware. There was now four months to find another carrier. He assured me that it would not be issue. My understanding was that he would be responsible. I contacted him a couple times with no action. I didn't hear back from him until my policy had expired, leaving my without a home insurance policy. He told me that my only option was to sign up with the California Fair Plan at triple the cost. It took me less than three hours to find another policy. He challenged me saying that there was not a possibility that I found another company that would issue a policy. I plan to move three home, three auto and a umbrella policy to the same provider. There may be agents at this agency that provide better service but I would stay away

Great staff, I always feel welcomed as soon as I walk through the door. I was served an amazing…read moreNespresso coffee, and my agent, Kim, is always thorough and attentive to my needs. All of my insurance are taken care of by this agency. I went in for a quote and came out with full coverage and I am not looking back! Pros: lovely staff, lovely agent, clean office, clean bathroom, coffee Cons: street parking (some paid, some free)

In my experience, Kim and Shi's agency has been reassuring, knowledgeable, and supportive during…read morechallenging times. In 2012, my first coverage policy was underwritten. These meticulous agents made this Farmers office location personable and professional. Thank you for the work all of you do.

I need an insurance and I was fortunate to get a real life. Good person for my auto insurance…read more She's giving me outstanding service and security. Recommend her highly.

Something is deeply wrong with Angela Darby's office. We had a long string of errors, with zero…read moreacknowledgement. An "I'm sorry, I made a mistake" is customer service 101. Instead, with each error, her answer is "I never received that message." Mistakes: 1. Failing to cancel a policy (despite responding she had done so) - zero acknowledgement of error, no "I'm sorry." Then wanted us to do the legwork to fix it! 2. Failing to update address on a policy per request 3. Then updating the address, but only on ONE policy, not all of them. 4. Failing to update a policy to self pay per request 5. Then updating it, but only on one out of two policies. Items 2 through 5 meant no bills. No bills can mean a missed payment. And in CA, Allstate is no longer writing new policies. You miss a payment and you might not HAVE a policy anymore. In every single failure, it was either a lack of common sense, or "I never received that message." We received that response four times. FOUR. And sometimes it was after hitting reply-all to an existing email thread. The problem is we know how email works. Nothing bounced - it's just unacknowledged. It's ludicrous to say that over the last three years, that every single time an error was made that it was due to a lack of receiving email. It's possible that Ms. Darby is not technologically literate. It's more likely that she is just not on top of things. If she isn't technologically literate, after this many "missing messages," why has she not engaged a technically savvy person for help? It's quite possible she's truly unaware that this is the root of her poor reviews, which is quite sad.

Sharon Woo (and her colleague Edward Ho) are the third local State Farm agent my wife and I have…read morehad since starting in 1970. Only the third! Had to imagine, since the first was excellent, but everyone since has been as good or better. We can not say enough for (1) renter's insurance, then (2) homeowner's insurance; (3) boat & trailer insurance; (4) automobile insurance; and (5) California earthquake insurance. We've made claims against each, never a problem with our EXCELLENT Agents acting on our behalf. Sharon Woo is terrific. Always available for questions, clarifications, putting our minds at ease, solving challenges and generally taking A-One care of us. We can not recommend her (and Edward) highly enough.

Sharon Woo has been a godsend when my insurance agent with Allstate kept raising my rates and I…read moredecided to shop around for better pricing. Sharon was/is extremely responsive, as is her colleague Edward Ho. She was able to offer multi-line discounts whereas my previous agent wouldn't. She is honest, trustworthy, and reliable. I have referred her to other friends because of her professionalism and timely response. I would not hesitate to sign on with Sharon Woo at State Farm! You won't regret it!