If there isn't a problem with your purchase, they've been ok to do business with. Entirely…read morehorrible experience if THEY MAKE A MISTAKE. Asked for and was told by the manager that the discount cigarettes he was selling me, were full flavor like Marlboro and turned to Menthol if you crush the filter. He was wrong. These were the ones that changed from menthol to Stronger Menthol. I had no use for them, and he was ignorant as to his product, I returned within an hour, he lied straight to my face. Blamed the error on me, claiming I asked for them by name. So, I'm out 100 for two cartoons of cigarettes. I'm on disability, this was a hard hit to take, he should have exchanged of given store credit, it was his fault.

Went in this morning to get a rig and the worker was so nice and knowledgeable! I didn't catch his…read morename but he's got a dope glass pendant! He made the whole overall experience fantastic and he's the reason we'll be back! 10/10

Staff had no knowledge of products, over charged me and didn't give me a receipt so no way to…read moredispute it. They did have a large selection of tobacco products.

One of the nice cigar shop around. Good decent size cigar room with wide collection of high end…read morecigars. be ready to pay little more since lot of high end cigars not lot cheap cigars to choose from. Overall experience was good. Clean organized shop with friendly welcomed by associate. Access could have been easy since had to park little far and that would not be a fun in cold days. Prices on products was decent and quite collection of other smoke products, hookahs, e-cigs and headshop accessories. Overall, I would visit again!

Smoker's palace probably has the largest most complete selection of cigars in Saginaw. 20 different…read morekinds of Romeo and Juliets, 15 different Cohibas, vanilla-flavored, chocolate flavored, you name it. The humidor is probably approximately 20 by 30 feet. Also, if you're into smoking pipes, there is a fine selection of pipes and tobacco. My understanding is that the prices are very reasonable and their product quite good. Two of my closest buddies smoke pipes and they're constantly referring this place to other pipe and tobacco connoisseurs. Service itself is okay. Middle-eastern man who won't go out of his way to help you but won't stop you from picking up product and inspecting it for yourself. Recommendation: BUY!!

All I got to say is WOW! Very impressive selection of glass , vape , and all of my other smoking…read moreneeds in one place . Will definitely be back. Love the vibe of this very unique shop.

From the owner: Twisted House of Glass is your shop for all things Smoke, Vape and CBD. Glass Water Pipes, Bongs,…read moreDab Rids, CBD & Kratom.

I've noticed Sundays is the worst day for customer service in this area, service is just half of…read morewhat makes a great business experience, if not more, in my opinion. I arrived around noon and was greeted with a sign at the door that read, "BACK IN 5", weird since it had just opened 30 minutes before I arrived. Strike one. The person there was unhelpful, I think I came in while he was getting his fix, was sweating, mumbling and tried rushing me out. Strike two. Great way to lose a loyal customer. Asked me to come back another day because he didn't know the answer to my questions "out the top of [his] head". Strike three. Never will I step foot at The Rabbit Hole again and neither should you.

I was trying to receive MMMP certification, so I followed the instructions on their website…read more(specifically included in a notice about their adjusted COVID-19 hours) and emailed them with my name and phone number. I never heard back. Several days later, they posted to their Facebook page, saying to call to sign up. I did, but was placed on a waiting list. I can't help but feel that if I had just called in the first place, instead of following the instructions on their website, I wouldn't have to wait.

these guys are top-notch, I've been coming there for three years and I drive 30 minutes to get…read morethere. couldn't ask for better customer service.

I absolutely love the shop and Luke the manager is amazing BUT and this needs to be taken…read moreseriously, over the last couple of months the stench from sewer has gotten to the point where I will look to other venues for my business.

Outside: Long lived party store and it shows…read more Inside: Hometown party store Products: Hard to find wines, meads, and brews Service: Above and beyond helpful Cost: The sky is the limit This place has just about everything when it comes to finding the right drink for the mood that stikes. Mead is something hard to find and they have it. There is a brand out of Ann Arbor, Bee Nectar, that is nearly impossible to find. They have it, and even requested from the distributor the one we wanted; Zombie Killer! Great service!!! They also have a huge selection of Bay City and Michigan made products!!!! Overall great place and a must visit!!!

Me and 3 of my freinds went here and bought 20 dollars worth of food and when we went to the…read moreregister, they said that we could not count. Because we only had like $20. And we accidentally bought, like $30 worth of stuff, and they were just like being really mean and it just it just wasn't nice. Also, the store was dirty and it had ants crawling everywhere, and I saw a 1/2 eaten sandwich outside that was moldy.