I took a mortice lock in to get a key made. Was told it would be ready Friday. I phoned and it wasn't ready but was told it would be ready the following Monday. I waited a week and phoned the next Friday. It wasn't ready and when I explained this was the second time it wasn't ready I was told "you are very welcome to come in and pick your lock up". I went right over and pick my lock up, went down the street to Sargent Lock and Safe and bought a blank key and filed it to fit in less than 15 minutes. I have been a pretty good customer at C+E over the years , trying to support a local merchant but will never go there again! read more

I recently contacted this business twice and have had great service and success both time. Reasonable, friendly and hard working folks, with a strong desire for good customer service. I will call again if needed. Thanks so much! read more

We experienced an unexpected issue with a lock to an exterior door to our apartment. As this is a secure building, it was very important to have this issue resolved as quickly as possible. I was put in touch with the 24 hour response technician, Nolan. He arrived a short time later (within several hours as he had several other calls to respond to). In less than 30 minutes the issue was resolved. Nolan also went out of his way to identify several other non-critical issues that he pointed out to the property manager. Nolan displayed exceptional professionalism in the performance of his job. Way to go Nolan! Thanks for the great work on such short notice. Paul F. read more