Such a unique and fun hotel! Each room has a different country/culture theme. The staff (especially…read moreAndy) is super accommodating offering free breakfast, unlimited charcuterie, and alcohol. The view is what made us pick this hotel but the rooms and staff are what will bring us back! Also there is a tram that brings you down to the lake a 5 minute walk from the hotel, we went swimming and got beautiful pics. 10000% recommend you stay here

Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

Good central location in the Bernese Oberland with lots of activities and places to visit nearby…read more The quiet village of Innertkirchen is delightful with good public transportation access to Meiringen, Trift Suspension bridge, and Aare Gorge. There is a tourist office, bike store, and small grocery store across the street. The staff is very friendly and breakfast buffet is adequate and varietal. The restaurant is known for their rosti which comes in several varieties. Rooms are modern and adequate, but ours had loft areas for the beds with very steep stairs. Seniors and visitors with limited mobility should inquire about their room before making reservations.

I stayed in this hotel for 3 nights this winter, together with my work team. We had our group…read moreretreat here. Schweitzerhof is located right next to the train station in Engelberg, which makes it a very convenient destination for tourists. Across the street from it there are couple of bars and restaurants, as well as a Mammut sports and rental centre. The rooms are spacious, clean and very nice. The bathroom was also big and quite modern. The staff at the reception was polite and helpful: in the last day they let us use their lobby for many hours (we were a large group, so we were literally taking up all the space in their lobby) and even served us some fruits. Very important to mention is that the food we had at their restaurant was great: not only very tasty, but also attractively arranged on the plate. And they have a separate Cheese room, where they only serve fondue and raclette in a traditional atmosphere. You cannot leave Engelberg without having the traditional fondue pot and that's one of the nicest and well priced places to have it! For the hotel however, be prepared to empty your pockets, as you can easily spend around 200 chf/night. But it's worth pampering / being pampered every once in a while, isn't it? :)

Historical building and more than adequately sized rooms. This hotel is centrally located within…read morewalking distance of old town, new town, and all sights in Lucerne. The buffet breakfast at the pavilion was above average, with a nice selection of local meats, cheeses, fresh juices, homemade breads and even sparkling wine. I can't speak to other meals at the hotel since we dined out for other meals and only spent two days there. Our primary complaint was that the room wasn't available for the early checkin, despite pre-requesting same through virtuoso. When we planned our trip we were unaware that we would be visiting during carnal all, and nothing could have prepared us for the craziness! It was like Mardi Gras on speed, with insane costumes and people of all ages singing, dancing, playing music, eating and drinking in the streets. There as even a party on Saturday night in the lobby, lobby bar, and ballroom of the hotel that went until 4 am. What a blast!!

Absolutely stunning. Switzerland is beautiful at every turn. Wonderful facility with plenty to do…read morefor the family.

The staff at this property are all great! They all go above and beyond to make your stay…read morecomfortable,I even requested front dest a pill for minor head ache for my husband. It was helpful verall, I had a great experience with the staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend. Thank you from NY

Just spent the evening at the hermitage bar and it was amazing. The views are great and the people…read moreare just the best. We were initially waiting for the restaurant to have an open seat but we ended up staying at the bar. The bartender Julia was so sweet and welcoming. She gave us some recommendations and everything we ordered was on point. The drunken chicken, naughty chicken sandwich and truffle fries were so good. Excellent service and great food, so much so that we came back to the bar for more drinks and food event hough we aren't staying at this hotel.

Beautiful hotel located right across from a bus station in the certain, far away from the crowded…read moreareas and a wonderful quiet retreat. Reservations and arriving: Made via message online or a call; we did so as part of our stay at the Hermitage. When checking in, the front desk was very gracious noticing that we had an upcoming reservation and called ahead letting the restaurant know that we are running a little bit late due to the check-in process. Rooms: We were personally shown to our rooms, and we really appreciated the walk-through. There are lounge areas including the bar area behind the front desk, and some quiet lounge chairs outside overlooking the lake, and inside with a pool table and additional seating. Clear warnings of possible mosquitos so we definitely appreciated the heads up before opening the windows in the evening! Stunning views of Lake Lucerne with generously sized rooms, and effort to be eco-friendly, and kind service. Food: Brunch was buffet style with plenty of seating and lots of variety. Loved the natural or firmer honey choices, bread choices, fruit, chia pudding, yogurt, boiled eggs, sausages, drinks, etc available all with lakeside covered seating options. Took one star off for a dinner experience with the associated restaurant Hermitage. Amenities: Spa area includes changing rooms and sauna rooms, no hot bath area or pool so this is for relaxation and also some private rooms are available. Water sports can be arranged with the front desk. Great stay that was quiet and polite and easily accessible in Lucerne!

Stayed here for two nights on our trip visiting Interlaken and the Jungfrau region. So glad we…read morestayed at Alpina Hotel in Ringgenberg rather than staying in the city center of Interlaken. We felt so much safer and quieter than being in a centric hub (Interlaken was our least favorite of all Switzerland cities we visited). We traveled to and from the hotel by bus utilizing our Swiss Travel Pass. The hotel is only located about 5 minutes from the bus station so it's easy to get in and out on foot. The staff is friendly, rooms are cute and very ski-chalet like. Our balcony overlooked incredible Lake Brienz and we would definitely stay here again. The room was a bit warm, but we slept with the balcony door open with the fresh Swiss mountain air.

Nice hotel in the main area of Luzern and very close to the train station in a very short walking…read moredistance. I used this location for bounce luggage drop-off. the staff is very friendly and I see all the hotel guests are handled well. The restrooms for guest usage are great. I would definitely consider this place for my next visit. They do have a Starbucks in the hotel.

**BEWARE** DO NOT STAY HERE! TERRIBLE! This hotel misled me and is now refusing to refund two…read morenights I didn't stay. I've had to dispute the charge with my credit card company. I called the day before check-in due to a family emergency and spoke with Ladina. She told me I could either cancel the reservation entirely or move it out a week with no penalty. I chose to move it. About 30 minutes later, plans changed again and I called back to reinstate the original reservation, letting the staff member (Eloise) know we may only need one night. I asked whether I should change it to a one-night stay then to avoid being charged, and she said, "No problem, just let us know at check-in." I followed that guidance in good faith. When I arrived, I told the front desk we'd only be staying one night. I checked out less than 12 hours later -- and was charged for all three nights. Eloise, who wasn't working that day, now denies what she said. The General Manager, Lars Güggi, refuses to refund the unused nights, despite admitting there may have been a misunderstanding. Either I was told incorrect information and they won't admit it, or Eloise didn't understand my question and gave a bad answer. Either way, I acted responsibly and am being penalized. To make matters worse, I booked a Junior Suite for myself and my two kids, and they charged me extra just to make up the pull-out couch -- in a suite designed for more than two people. Completely unreasonable. This was a bait and switch. No accountability, no integrity, and no regard for guest experience. Do not stay here. Get every promise in writing, or expect to get charged no matter what they tell you.