We have been using them for 3 years. Always clean, always well kept. The old bromide, "nobody cares like an owner" certainly applies here. Bypass is a family business and they care about their business and their customers. My advice is pay no attention to the two negative reviews wherein people complain because bad things happen when you dont pay your bills. We always recommend by-pass when asked for a referral. Its the best game in town. read more

Our daughter is going to school in Silver City, so when she came home for the summer we rented a space here for her dorm belongings. Over the phone (since I don't live in Silver City) I explained to the owner I wanted to have the unit put on auto pay every month, she said no problem. I give all my card info. Fast forward to two months after having unit. Get a letter saying I haven't been paying, and there's late fees. WTH?? I call, same lady I initially spoke with says she doesn't do auto pay without written authorization.....hmmm I wasn't ever told that. So she tells me with attitude she won't charge me the late fee since I think she wrong?!? Again, WTH?? You ARE wrong lol, you never sent a bill until it was two months behind! When you first off said you could auto charge it. Needless to say next summer we won't be using this place. Good luck! read more

By-Pass Storage is such a great, family-owned business! We have rented from them for two summers in a row. Their storage units are always clean, and the people are so helpful! Paul, the owner's son restored my faith in humanity (after having dealt with a rude, snarky Budget rental car lady at the Tucson airport) when my daughter's car battery was completely dead. He saw us getting our jumper cables out and brought his big truck over to offer to help. He went above and beyond to help us, as the battery wouldn't start even after charging for some time. Paul brought over his tester, and when it tested bad, he set out to remove the battery (no small feat) so that we could take it into Walmart and get a new one. It was quite hot that day and Paul had even cancelled his plans in order to help us. There is no way that my daughter and I could have possibly done this ourselves! Paul was a Godsend! After installing the battery for us, he even checked all the tires and put air in them! I tried to pay him for all that he did for us, but my money was declined! In a world where it seems like businesses are just trying to charge customers as much as they possibly can, it is refreshing to have a business do more, and go above and beyond without expecting anything in return. I highly recommend By-Pass Storage! The people are amazing! read more

the company I work for has rented a couple of units there for years. an employee went there only to find it padlocked by management. seemed like our payments were in order so I called them. the guy who picked up was unbelievably rude and abusive and didn't do a thing to check on our issue. turned out our payment was 3 days late. 3 days and they lock us out?? I would never use this outfit nor recommend them even to my worst enemy after being treated like that. if the guy I talked to is the owmer he needs to stop picking up the phone. if he isn't they should fire him. read more