Trying to figure out how many stars to give is a hard one for the following reasons…read more.. I have been at Regency since September 2020. This is my first experience in a facility like this. I am here because of what MS has done to my body. (The following is based on my personal experience from being here 9mos so far)(Heat & MS multiple sclerosis do not mix. It makes our body like Jello. I am not the only person it affects like this. I am speaking out for everyone, everyone who is scared of loosing something because they spoke up and any possible repercussion) I have stayed in a couple different rooms and have had most if not all CNA's, Nurses & Therapists assist me in my care. I have been treated with the utmost respect by most everyone here. The facility is as clean as it gets with an amazing team to take care of any cleaning needs. The team is quick yet thorough in their jobs. The Kitchens food is seasoned well and have decent portion sizes with a variety of meals every day of every week. Even providing snack in between meals if needed! They are on top of everyone's dietary needs and provide the best quality meals at their disposal. Melissa ‍ is incredible. She manages & handles such an enormous and detailed job that she has been entrusted with and does so with a smile for everyone... and without Air Conditioning Maintenance Staff ‍are quick to respond when repairs are needed and keep the facility looking and running smoothly inside & outside with what they have been given to work with. Thanks guys! Jason & Roman rock They would fix the AC if they were given the funds to do so. The AC issue is not their fault. The Activities Department has lots for us residents to do every day even with Covid restrictions which are strictly adhered to. Thank you Allison & Raynie for everything you do for us. You are truly amazing! The Therapy Department and Therapists display a professional hand when dealing with multitudes of patient needs, limitations & requirements. Thank you Heather for hiring such a great group of people to help us heal. The Nurses are friendly and professional. They are quick to attend to our needs as they arise, even the emotional needs. The CNA's are INCREDIBLE! All they do (from getting ice water to adjusting a residents body to wiping booties and so much more... Even verbal and suggestive abuse) in this hothouse of a building with a smile on their faces. It's amazing they still work here. The air conditioning has got to be fixed. The 200 hall, nurses station, dining room nearest nurses station, Physical therapy room and other areas are sweltering Put your hand close to the vent... NOTHING comes out in room 208. It is 8:10pm and 102°. (My M&Ms are melted!) This is highly unacceptable. Please fix immediately!!! Old folks cannot sweat to cool down as well as younger people can. It is unkind to keep everyone in these heat conditions. Please fix the Air Conditioner... Please. I have been told this has been like this for a few years and still is hot NOT NOT NOT ACCEPTABLE!! Not for work or living conditions. Someone on the phone asked me to hold off on posting this review because it was going to be looked at and fixed today. STILL HOT. Not biting my tongue any longer. (This & Stars on the internet will be edited to show the AC was indeed fixed when it happens. I will not delete or edit until it is fixed and it cools off in here by means of a new AC unit. Get grants, revamp the budget or whatever but get it done please! For the sake of all these older folks and Disabled folks who have no voice to speak up) #regency #rehab #regencyrehab #rehabcare #longtermcare #LTC #notcool #airconditioner #hotashell #noAC #livingconditions #workingconditions #hostileworkenvironment #hostilelivingconditions #hostilelivingenvironment

From the owner: Regency Hermiston Nursing and Rehabilitation Center in OR offers Skilled Nursing and Long Term Care…read moreServices while focusing on the unique qualities of each individual in a compassionate and caring environment. Our experienced team of nursing, dietary, social services, therapy, therapeutic recreation, and certified nursing assistants provide physician-directed care, based on the needs of each individual. Our programs offer a full range of treatments when recovering from a serious injury, illness, or surgery. Through collaboration with the resident, their family, medical providers, and our staff, we develop a personalized plan that promotes faster recovery so the resident can return home sooner.

I feel disrespected. We had an appointment time for 7:45am and it is after 9:15am. If a doctor is…read morelate to the office in the morning- then offer to reschedule. We had a series of appointments later this morning that we now have to reschedule due to lack of organization and punctuality. When you are the only hospital in town - I guess professionalism doesn't matter!

They were professional, courteous, and personable. I felt very comfortable there. I'm going back…read morefor more.

I highly recommend Tri City Therapy Group. Ive been seeing Cynthia Wallace for Depression, Anxiety,…read moreand PTSD.. she has taught me many coping skills that have improved my life a great deal. Im happy to be a client here and will give a huge shout out to this place! I was a mess 3 years ago. Im doing so much better now. I wish I could tell you my story on here. Please look into seeing one of the therapists here if you or someone you know is struggling.

My Father-in-Law lived at Fleur De Lis for almost a year before his passing. He was 101! The care…read moreand attention he received was fantastic! The owners care about their staff and that care is evidenced by the care the staff give to the residents. My FIL enjoyed sitting in the family room and interacting with the staff, other residents and their families. We couldn't have asked for a better place to care for our family member.

After trying to find the right living situation for our aging parents, my siblings and I found…read moreFleur De Lis and it has been a Godsend. Paige and Debbie do an awesome job of providing compassionate care. The facility is beautiful and feels like a real home, and our parents are given individualized care and treatment. Paige and Debbie are presistent and do not give up. They have worked with us to find the right combinations of things to make my parents lives as good as possible. A wonderful place. - Scott Dudley