If you want beautiful clothes serviced to you with contempt by flighty 20-somethings with BIG attitude, you will LOVE By Malene Birger. The service I recently experienced here was abhorrent. I came in to get a shirt exchanged for one size smaller. The receipt was with the professional at IC Company who purchased said shirt for me (in exchange for work I did for the brand). The woman who helped with the original transaction stared at me as if she didn't recognize that I'd spent 2 hours in her shop just 4 days prior. I was accused by 3 (yes THREE) sales associates who suggested that I may not have purchased the shirt there. I kindly asked if they could look up in the register the original transaction, to see the purchase made. "No, we cannot do that." "I'm not allowed to do that." I reminded them that I was not asking for money back, for a return or an exchange -- and that no money was exchanging hands -- I just needed a size 34, not the 36 I was given by mistake. Apparently, they're not allowed to use their brains at By Malene Birger because my request was haughtily denied. Now in Denmark, I don't expect good service. If you're lucky you may get something passable. But at by Malene Birger, the associates seem to think that they are hired to be fashionable. And that their 'chicness' is more credible if served with a dose of snobbery. They, sadly, haven't a clue that their primary job is to be a SERVICE associate for customers who enter and give them a lot of money. My advice: got to DAY or NORR (very close by) for kinder treatment and chic clothes, go to Anne Sax for delightful service and beautiful lingerie, but avoid by Malene Birger, lest you get the stink-eye from some blonde number with a disheartening attitude. read more