If I could give a 0 star review, I would. I purchased an item the previous day in the city and needed to return it, so I went to the Northgate store, only to have the staff member named Zachary look me up and down and blatantly/rudely tell me 'no' he couldn't return it, and didn't have a proper reason as to why he couldn't. The item was unopened and I had the receipt as well as the gift bag that it came in. The item is in stock at the store too, so it wouldn't mess with their stock levels or anything. I was very taken back and decided to call the city store and explain the situation, and had a staff member in the city explain that although it is usually up to each store to decide what happens, if you have a receipt (which I did) that there's no reason why it couldn't be returned. They then spoke to the Zachary on my phone and the item was then refunded for me, with no apology or anything given. Disgraceful service at BWS Northgate- I won't be back. read more