This details an unauthorized billing incident with Lowcountry Exterior Pros (dba Lowcountry Gutter…read moreCleaning Pros) involving my mother, Patti Cowart. On July 29, 2026, she received a reminder that an exterior cleaning service was scheduled for August 5, 2026. Two hours later, she submitted a clear, written cancellation request informing the company that the roof was clean and no service was required.
Despite this written cancellation, the company charged her credit card on file $594.39 on July 31, 2026--days before the scheduled service date and prior to any work taking place.
The owner of Lowcountry Exterior Pros (dba Lowcountry Gutter Cleaning Pros), Luke Muenzen, still refuses to issue a refund, and even taunted her to leave a review, stating it didn't matter and wouldn't affect his business.
Key Unethical Practices
* Appointment/ Billing notification was sent just days in advance of the service date, not the 30-60 days as required by SC Law.
* Charging After Cancellation: The business processed a charge on the card on file after receiving explicit, written instructions to cancel the appointment.
* Retaining Full Payment: The business retained $594.39 for services that were never rendered.
* Inaccessible Cancellation: Customer communications lacked a clear, accessible path for service cancellation.
* Conflicting Documentation: The appointment reminder specified a service date of August 5. However, Invoice #1020 listed September 3, while simultaneously showing it was issued and paid on July 31.
* Misleading Invoice: Invoice #1020 was explicitly labeled "For Services Rendered" on July 31, despite no physical service occurring.
* Failure to Provide Documentation: The business failed to produce a signed service agreement or cancellation policy permitting them to retain the funds.
**UPDATE -- Response to the Owner's Reply
The owner's response is disappointing because, rather than addressing the central billing issue, it largely attempts to shift the discussion toward me personally. The facts surrounding my mother's account remain unchanged.
First, I am fully aware that I am not the customer. My mother, Patti Cowart, is the customer, and I am assisting her with this dispute and posting this review on her behalf. That does not change the underlying facts of what occurred.
The owner now claims that my mother entered into a signed recurring service agreement containing a 30-day cancellation policy. We have repeatedly requested a copy of this alleged signed agreement and the applicable cancellation terms. To date, the company has not provided them. If such a signed agreement exists, there is a very simple way to resolve that question: provide the customer with a copy.
What is documented is this:
On July 29, 2026, my mother received a reminder stating that service was scheduled for August 5. Approximately two hours later, she submitted a written cancellation stating that the service was not needed. Nevertheless, on July 31 -- just two days later and before any service was performed -- the company charged her card $594.39 for the full amount of the service.
The owner characterizes this as "pre-billing" to verify that the card on file was valid. But charging the entire $594.39 service amount is substantially different from simply verifying that a card is valid or placing an authorization hold. More importantly, the company had already received written notice that the customer did not want the service performed.
The owner also states that a technician was later dispatched to the property. Dispatching someone after receiving a cancellation does not change the fact that the contracted cleaning service was never performed, nor does it explain why the company continues to retain the entire $594.39 payment.
There are also still unresolved discrepancies in the company's own documentation. The appointment reminder identified August 5 as the scheduled service date, while Invoice #1020 identified September 3 as the service date. Yet that same invoice was issued and paid on July 31 and described the charge as being for "Services Rendered," despite the cleaning service never having occurred.
The owner's allegations regarding my tone, complaints on other platforms, or involvement of law enforcement do not answer any of these questions. Those statements distract from what is fundamentally a very straightforward consumer billing dispute:
Where is the signed recurring-service agreement?
Where is the signed 30-day cancellation policy?
Why was $594.39 charged after written cancellation and before service?
Why is the full payment still being retained when the service was never performed?
Why do the appointment reminder, invoice date, and stated service date conflict?
These are legitimate questions, and personal attacks do not answer them. I stand by the factual substance of my original review.
