Love this store .. Excellent customer service an great prices .. Has everything I need for mobile…read morean iPad

So Ali does amazing work. Yesterday he fixed my iPhone in 10 minutes. Today I discovered a problem…read morewith the replacement screen. I went back and he figured out the problem and replaced it for me! He does great work and has really pleasant customer service skills. Definitely recommend and would go again! Hope I don't have to, but you know what I mean. Thanks Ali!

I brought my Ipad Mini to the iphone guy for a home button repair…read more Informed screen would need to be replaced to repair home button. It was approx $150 repair 1st Issue: Device was returned with cracked antenna cover on top of ipad. On initial inquiry I was informed that any prior damage would have been documented by technicians when the device arrived and we would be able to establish if it had occurred when device was in their care. If it wasn't documented they would be able to fix it no problems. I walked out of the store pretty happy. I was notified by text message that the device was ready to be collected- they state this damage was common and not a feasible repair. Further stating that it is not a requirement of technicians to check this on intake: the checks consist of overall rear casing condition and functionality only. I wasn't too happy with this news and also the delivery by text message not a phone call. I was not happy with this response and very disappointed that there is a complete breakdown in the process for care and recording condition of device. I do not think the onus should be on the customer to prove the condition of their device form hand over to when it is collected. When collecting the device in store I was informed that the antenna cover is not replaceable, and if it were they would just fix it. Once again leaving me with a bad taste that it was a financial decision not to repair the damage that they had not recorded on intake of the device. There was a process break down and as a customer- I felt like I was told "we didn't check the device first- so it is your problem not ours". I walked out of the store with the impression re-skining the device would be very expensive so all liability was denied. I understand that I cannot prove the device was damaged in their care- but nor should I have too, If their process doesn't protect them from accidental damage in their care, why should the customer have to prove damage was caused. I was offered a free $50 screen cover to smooth the issue over, I did not accept this as I was not fishing for a hand out. I just want my device returned in the condition I dropped it off. I handed my device over in good faith that skillful work and due care would be taken with my device. I think that this is reasonable for any customer. 2nd issue: When using the device weeks after repair (i use the device for mapping software in remote areas) the device began to play up with issue with the new screen that was fitted. It became unusable several hours from reception- Not ideal. I was pretty frustrated. I returned the device under warranty but was not given any guarantees until the device was opened to see what was occurring, I was verbally informed I would know by the end of the week. Two weeks later I was yet to hear anything. I emailed and received a response that my phone number had been listed incorrectly and they had been trying to contact me the device was ready to be collected. My phone number had been used with the prior correspondence with no issue so it was disappointing that I was waiting around for no reason. Overall not stoked with the experience. Damage to cover- superficial but frustrating Faulty screen replacement- frustrating that this occurred but was resolved. 1 star. Logging incorrect contact details for warranty repair- very Frustrating - all my correct details had been available prior. I wont be returning any time soon. I had heard great things but my experience was a nightmare. 1 star, Total 2 stars.

From the owner: The iPhone Guy is one of the oldest and most trusted repairers in the Geelong region. From a humble…read morestart in Ocean Grove to four stores across Victoria, there's a reason why people continue to recommended us time and time again. With well over 80,000 repairs and counting to mobile phones, iPads, tablets, laptops and other Electronics, The iPhone Guy is the number one choice.

I don't know where to start It is sketchy from the start…read more For some reason they need the password to your phone to replace a battery??? Then they don't tell you what type of battery Turns out it's a 3rd party one that heats up fast and you will continuously get notifications saying it's not a genuine part which is annoying and also how they don't tell you that and I had to go ask what it meant. They also left my screen not properly glued down so it ain't waterproof no more I'd be lucky if the screen didn't fall off. The battery isn't that good so if I were to go back in time I would never go there ever and even if your not going there for a new battery I wouldn't recommend they don't look qualified or reliable and definitely not trusted at all. I had just realised that they left massive scratches and scraps and dints in the side of my screen and phone curve so don't go there at all not good value or anything and if your wondering what I got fixed it was my iPhone SE3 battery btw there not certified so your warranty and apple care plus is out the window and Apple will no longer deal with it so don't go there but if you need your iPhone fixed search up a authorised seller to fix it and do your research and btw change the name you ain't got anything to do with legit iPhone parts and products so you should be called the scam where we charge hundreds and give you bad and cheap products that won't last you long. The only good thing about it was it was 45 mins to do which would explain all the scrapes,dints and stuff that didn't go wrong is cause they probably rush and do not go there ever go do your research and go to a authorised seller it might be a more expensive option but trust me it's better

From the owner: The iPhone Guy is one of the oldest and most trusted repairers in the Geelong and Ballarat region…read more From a humble start in Ocean Grove to eight stores across Victoria, there's a reason why people continue to recommended us time and time again. With well over 700,000 repairs and counting to mobile phones, iPads, tablets, laptops and other Electronics, The iPhone Guy is the number one choice.

BEWARE!! Please read!! If you have a Google phone please run / drive / swim the heck away from…read morethese guys as quickly as humanly possible. The only reason they have high reviews is that they offer free screen protectors for Google reviews. I had a cracked screen on my Google Pixel 6a and took it in for what I thought would be a fairly straightforward replacement. Alas. My soul proceeded to leave my body over the course of the next FOUR WEEKS as I traipsed back time and time again to try and get the phone working again after the crappiest workmanship possible. The first screen replacement they did broke the proximity sensor - meaning I couldn't use my phone as an actual phone. Then they stuffed up the fingerprint sensor too. They kept saying "oh your phone will be different after a screen replacement" and mansplaining. What a joke. In the end they agreed they stuffed it up and offered me a crappy bright orange replacement phone. I ended up forking out for a new Samsung elsewhere as I didn't trust that the crap replacement would even work. Probably the worst tech / retail experience I've ever had in my life.

From the owner: Australia's Best Refurbished Phone Store…read more Roobotech is not only a phone repair shop in Australia but also a premier refurbished phone store. We offer a wide range of second-hand mobile phones, High quality Reconditioned mobile phone, and OEM Renewed Mobile phone, that have been carefully inspected and restored to their original condition. Our certified refurbished phones come with a warranty, giving you peace of mind and excellent value for your money.

Fix a Phone offer an amazing service that does not compare to the type of service that you will get…read morewhen you walk into Optus or and Apple store for example. I cracked my phone screen not long ago and took it to this store where they fix my phone onsite and called me within 24 hours to pick it up. They even offered me a phone to borrow whilst mine was being fixed. The cost of the repair was also a lot cheaper than what it would have been elsewhere as my phone was out of warranty.

I went here to get my phone repaired and when I got it back, ALL of the photos were gone and the…read moremicrophone and speaker didn't work. We asked them why this had happened and they said that it was nothing to do with them. The same thing happened to my family friend. Very dissapointed.

iPhone 14 The iPhone…read more14 is the base model in the latest series of iPhones. It is a handy device that offers its users plenty of features and a wholesome experience. Learn more about it by clicking here. https://wisemarket.com.au/collection/mobiles/apple/apple-iphone-14

Can't thank you enough as you replaced our daughter's iPhone screen this afternoon with a new one…read moreand also fitted a glass screen protector. Great job and we will be back with other IT repairs. Very reasonably priced, well done!!!