(I've made a plea on Facebook to talk with and make an appeal to the owner. If they resolve this well, I promise to amend or update reviews given.)
I hate having to do this and put it all out on the internet, but it seems like the only way to get anything done these days. I would like to appeal to the owner about a very bad transaction that just occurred. My elderly mother was just taken major advantage of, they won't do a refund or an exchange. It's $47 completely wasted as these weren't the instructions/items/parts requested at all!! And the person I talked to was completely unhelpful. Though she wasn't rude, she just kept blaming it all on my mother and repeating that they have a no refund, no exchange and no warranty. But when I went back and checked with my mother and sister and told them the story the cashier told me, they said that is NOT what happened. They said they were not "completely and fully" informed as the woman stated and that when they expressed apprehension about the items, they were told it "would be fine."
I hate when people take advantage of older and disabled people (both my mother and sister are disabled - handicap tag status which is why they drive up to the front rather than walking around like others do). Everyone in our house is upset and crying now. I feel like total crap! I was busy and when Mom offered to stop by and see if they had the parts I had mentioned wanting to get for my '99 Mustang, I assumed it would all be okay. She and my sister had mentioned before that they had been to "Harold's" many times and had an easy, affordable experience getting what they needed. I printed out pictures, even gave one exact part so the part and color needed was clear. It was obvious that unless the parts were better than the ones I have already, there was no point in getting them. My sister knew I could buy the one slightly broken part (and still fits/sits in vent hole so doesn't HAVE to be replaced) from eBay for $11 so it makes no sense to pay someone $25 in labor to drive my mother to ONE car and then tell my mom and sister when they said the color didn't match "Oh, it will be fine, she won't even notice." (It's black, the interior of my car is parchment brown and vent is visible from the driver's seat- it's noticeable.) If I had had any clue about the ridiculously high "labor charge" for such back breaking work as driving an elderly person to one vehicle, I would have just said not to go there at all when she asked. (Apparently in the past, the owner personally helped my mother and sister with no labor charges, so they had no clue it would be so expensive.) In fact, both my mom and sister confirm there was NO mention of a $25 charge to give such little effort or they would have just left. I just wish they had never gone there: it's triple fold bad now - everyone upset, completely unusable parts and money we didn't have to waste just gone. read more
