It is quite difficult to review Estate Agents fairly, as they all seem to be as unpopular as each…read moreother! We used Whittaker and Biggs when we last sold our house and they were adequate, if not inspired. Some of the staff are very professional and seem to want to sell houses. However, others seem to have no interest in you, either as a buyer or a seller and ignore you when you call in to the small premises on Derby Street (mind the step - it is very difficult to negotiate from the street). However, they are still in business, unlike 3 other Leek Estate Agents, so they can't be too bad!

Now closed - business transferred to other branchesread more

Would not recommend, I rented a flat from them and was immediately presented with problems of noise…read morefrom the upstairs neighbor, banging, slamming and stomping of feet on the floor. When I complained I was told they didn't deal with noise complaints ???? Who else am i supposed to complain to if not my so called landlord ????? This went on for months where I was constantly woken up very early In the morning and still nothing was done !! After many complaints I was issued with a section 21 notice to vacate the property ???? How is this even fair ??? No reason or explanation was given and refused to be given ??? Avoid these "people " at all cost, they do not care once they have your money. This is honestly a genuine review. Thank you.

Many thanks to the staff at Bob Gutteridge, they helped us through what, at times, was quite a…read morestressful sale of our property! They were always available for help and advice, nothing was too much trouble, they were always more than happy to answer our many, many phone calls! We would, without hesitation recommend Bob Gutteridge to any potential property seller! Rob and Kay Ankers

Illegal practices, completed the contract on our behalf, and did not share what they had completed,…read moremeaning we incurred hundreds of pounds of additional costs. Manager Tammi is a disgrace and should not be in post. Other problems included; lack of marketing, lack of communication, had to do some of the viewings ourselves because they were 'busy'.

Worst estate agent I have ever dealt with. Staff sound very polite on the phone but that's as far…read moreas any form of professionalism goes. They lack any form of communication, I tried for the best part of a week to secure a viewing on a property let through them, sometimes having to ring twice a day. Messages were not passed on, I was not called back when promised, just a huge lack of any sort of communication. Eventually after a lot of effort on my part I managed to make an appointment to view said property, I was given a time only to be text a different time later on the same day. The following day I was informed by voicemail that in fact the property had been the subject of an application by someone who had not actually viewed it. This is a massively unjust system to operate and no other agent I have ever dealt with works in this way. Having read some other reviews on this Estate agent I now see that I am merely a drop in the ocean regarding negative feedback on Bridgfords. I would definitely NOT recommend them to anyone, be you a prospective tenant or landlord, buyer or seller. Not even worthy of the one star I gave them, there was no option for zero!

I was impressed with the service of the sales rep that attended to me. Sarah Leach is an amazing…read moreSales Negotiator as she displays professionalism in her manner of engagements. Sara is readily available to help and ensure your offer goes through. She provides updates per time and even go extra mile to ensure you are satisfied as a client. Sara Leach stands out as an easy to go sales advisor. Sara Leach is your sure plug in Heywoods sales team for easy transaction. She deserves an employee of the year award. Sara Leach works for Heywoods Newcastle-under-Lyme branch

Extremely poor customer service. Unnecessary delays in…read morerepairs like they no longer care after signing the agreement! Rented a property at Victoria Street, ST5. I have been sending mails ever since I moved into the property but most of the issues are still not resolved. 0. Property was in complete mess. Blocked radiators, clutters :( 1. They gave us unsigned copy of agreement which had error in salutation. 2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present. 3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it! I had to fix and guide the water through hose! Horrible! 4. Some windows are not lockable. Reported, no action was taken! 5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located . 6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible. I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same. and the list goes on..... Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler. They kind of ignored the second letter! How insensible! During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :( Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could. If you are thinking of renting a property, please read this. 1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them. 2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do! 3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking) 4. Try to communicate through emails or letters to have the proof of communication handy. 5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter. 6. Check if the property has functioning smoke alarms! 7. Discuss over breakage clause. If possible get it on your agreement. The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time. We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end! yay! Free birds :D And yes, don't let them fool you by feefo reviews. Check feefo's credibility over trust pilot!

We experienced a great service by Harry Albert Lettings & Estates when renting our home. Our…read morepersonal agent, Andrew, kept us informed about industry news and legislative changes and helped us maximise our returns from property. Andrew is now looking for our second investment property. We asked for his help especially after his advice on maximising our property values.

Highly recommend Andrew of Harry Albert Lettings & Estates who has solved my problems with my…read moretenants and rented my property to new, reliable tenants. He walked us through our problems step by step offering solutions every step of the way to the best of his ability. He did a good job