I was impressed with the service of the sales rep that attended to me. Sarah Leach is an amazing Sales Negotiator as she displays professionalism in her manner of engagements. Sara is readily available to help and ensure your offer goes through. She provides updates per time and even go extra mile to ensure you are satisfied as a client. Sara Leach stands out as an easy to go sales advisor. Sara Leach is your sure plug in Heywoods sales team for easy transaction. She deserves an employee of the year award. Sara Leach works for Heywoods Newcastle-under-Lyme branch read more

Extremely poor customer service. Unnecessary delays in repairs like they no longer care after signing the agreement! Rented a property at Victoria Street, ST5. I have been sending mails ever since I moved into the property but most of the issues are still not resolved. 0. Property was in complete mess. Blocked radiators, clutters :( 1. They gave us unsigned copy of agreement which had error in salutation. 2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present. 3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it! I had to fix and guide the water through hose! Horrible! 4. Some windows are not lockable. Reported, no action was taken! 5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located . 6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible. I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same. and the list goes on..... Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler. They kind of ignored the second letter! How insensible! During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :( Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could. If you are thinking of renting a property, please read this. 1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them. 2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do! 3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking) 4. Try to communicate through emails or letters to have the proof of communication handy. 5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter. 6. Check if the property has functioning smoke alarms! 7. Discuss over breakage clause. If possible get it on your agreement. The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time. We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end! yay! Free birds :D And yes, don't let them fool you by feefo reviews. Check feefo's credibility over trust pilot! read more

I bought property 12 years ago and this was first time I've doubtful pleasure to deal with this estate agent. Very rude staff and poor quality service. 12 years later we sold the house and now looking for a rented accomodation. There was a house we did like so we called the agent, Heywoods. I wanted to view the property but after 3 days of calling them they weren't able to do it; they never ring back and don't answer emails, again very unprofessional, unhelpful staff. Now imagine you live in the property rented from Haywoods, something went wrong and you need a repair? read more

Utterly dreadful. Hard to know where to begin. I was a landlord with this company. I have worked with many lettings agents over the years, this must be the worst. I have published a website: heywoodslettings dot com to detail, in full, my experiences with this company. A few highlights: 1. Taking money out of my account without any permission, written or otherwise, 2. Taking 4 months to arrange signing a new contract, 3. Pathetic inspection reports- ignoring damage done at the property, not including pictures (this is standard at hunters), 4. Getting all quotes from a very expensive company specializing in all areas of property maintenance (lazy on their part), refusing to get cheaper quotes from specialists, 5. Ignoring my repeated requests to contact me via email and instead repeatedly ringing me at work for non emergency reasons, 6. Doing a dreadful check out inventory, including ignoring an entire building- a garage, and refusing to lift up rugs to check for stains on carpet (when I raised this with them, the letting agent, Mike rose his voice at me on the phone and became most unpolite), 7. Finally, failing to notice or inform me of a 4ft long sunflower growing out of my soil stack. They ignored this, didn't inform me, and now I have raw sewerage running down the walls of my property. These are just highlights. There is more. Perhaps not you can see why I have created a website about my experiences. I suggest you really reconsider using Heywoods as a landlord. Doubtless they will reply to this review. Be forewarned, it will be lies. They seem to have a pathological inability to take responsibility for any of their actions, speaking to them is like attempting to nail jelly to a wall. They ignore even the most basic of requests, and are incapable of admitting wrongdoing. For more information, read my website. AVOID. read more