HORRIBLE!!!! I wish you could give a zero star or better yet negative stars because this place is well deserving of it.
I purchased a sofa and a couple of chairs through one of there retail customers for a LARGE sum of money. It took a few weeks just to be told my fabric was discontinued and I needed to re-select (This was Burton James fault for not communicating with the store). Once I re-selected the new fabric was not in stock and It would take 10 weeks to complete my order. The 10 weeks does not include the time in transit which was an additional 2 1/2 weeks! Months and Months later, I received my poorly finished product. There were flaws in the pillow fabric, nail heads were left off areas specified on order, and the skirt was too high from the ground, I requested the errors to be corrected. The original dealer (they will also receive a bad review) did not want any dealings with me after they received there money and I was asked to deal directly with the manufacturer, This being Burton James. This is where the headache continues! This company does not care about the consumer and makes you feel as if you are at fault for there mishaps. You'll be lucky to receive a phone call back or even a reply to your email. And then, once you have reached some form of contact you are placed on the back burner while they "investigate" there incompetence. Finally, I was told they were sending me some fabric and nail heads to have the furniture repaired locally at there cost. This was somewhat of an inconvenience but I agreed to have it done. It's hard for me to stomach a thousand dollar purchase needing to be "repaired" before it is even placed in my living room but this is how I was dismissed. Anyways, This company will NOT receive my future business! read more
