I have been going to burns ford from last 5 plus years for service on both my ford flex and Lincoln, they do a great Job every time, won't go anywhere else. read more

Went to Burns Ford to talk to owner ( Robert Burns) about the fan belt that was put on 7/27/20 and came off 9/1/20. Owner said he was not a mechanic and really was not interested in looking at the defective part or belt. It was the drive tensioner that was defective and should have been changed 7/27/20. Kept asking what he could do. We told him it would be fair to reimburse us for the service 7/27/20 and 9/1 /20. He said maybe it wasn't changed to save us money. Not sure how it's saving money when the belt came off after a month and the steering and brakes went out on the car that could have caused a fatal accident. He then grabbed a copy of a bad review I had written and told us we could go to Andy's Automotive and that he was not going to do anything . Very unprofessional read more

I Wish I would have known who I was dealing with before I went to burns ford. I went looking for a car because my car had recently stopped working. At first, they kept suggested several different cars from the one I initially wanted, but I found something in my price ranged and loved. They ran my credit, I got a good monthly payment from a 5,000 deposit. I ended up getting into a head on collision 3 weeks after purpose. I was not at fault. When I financed the car for a little over 19,000 but I but down a 5000, which means the cars worth was a little over 14,00o after the deposit. Burns Ford told me initially, to be squared a they had to get a little over 18,000 for the car and I could take my deposit and pick another car. The insurance company told me to find an adjustor and thy would try and work out the value of the car. I continued to work with Burns, because I wanted to keep good business and get another car after I lost theirs. They helped me and I wanted to make sure I had them taken care of. I asked them if they had a certified adjustor and Freddy told me by text, that they did and would talk to the insurance company about the numbers. Our insurance called us back andd told us that Burns adjustor wasnt certified at all. I asked him about it again in text, then Freddy said he wasnt certified, but they are running the right estimates for the car. Thats when stuff started looking shady to me. So the insurance company settle to give 19,025 to Burns for the car. car worth,(15,000) They said they would take that. on May 2, 2022, They had been paid for the car and we were waiting on the warrant check. But I came to burns to pick out at a car, from the deposit I gave him. They told me that I paid the deposit to Burns and I had to give them more money for another car an start the process over. I have never been so hurt in my life because it was my savings, i gave to them and they said it was up in the air, but I could use my car warranty and insurance money to get another. I THINK NOT!! I read their own contract and warranty to them and they still didnt care, and its in their clause on the back, to give me my money back, if I didnt owe them. I went above and beyond for them to get their car paid for and they politely smiled and took my money. I have 4 kids, a job, A neice and house, food, lightbill to pay, and they looked me in the face and lied to me. I have it all documented. They just want to give me a hard time because most people dont read these janky contracts from dealerships. Im black, educated and I am also a mother who works hard. I will see you in court. Taking someones hard earn money like that, shouldnt be this easy read more