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Burnie's Drive Inn

5.0 (1 review)

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10 years ago

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Best Western Premier The Lodge on Lake Detroit - Exterior

Best Western Premier The Lodge on Lake Detroit

(25 reviews)

$$$

Even in the winter time it's absolutely gorgeous, the beds were comfortable, the staff was…read morefriendly, and the food was very good. We got the chicken bacon ranch and the artichoke dip.

If i could give this place - 10 that would be the rating! This has been the most disappointing and…read moredisgusting and very expensive experience I've ever had for the most outrageous price and worst service EVER! We purchased 2 rooms, one a jacuzzi hot tub room, and one standard room on 6/14/24 - 6/16/24. Totaling about $1800, not including any food or drinks we purchased. The night we checked in seemed OK at first. As the night went on, it just started going downhill. First, they did not have the staff on duty to properly service guests. The staff that was on duty were not timely and very knowledgeable when asked questions about the property and area. The night we checked in, later, after we had settled in and around bedtime, I was preparing to take a jacuzzi, I had filled it up and had just sat down, and I looked back to put my arms up on the side and I found an unusually large amount of pubic hair and soap scum on the ledge of the hot tub (see pictures). I went to the front desk to tell them what I had found and the overnight staff told me that they could give me cleaner and some rags! To my dismay, I was completely disgusted and said I want to file a complaint and I would like a well as deserved to be given a discount of compensated a room and she told me that I would need to talk to the manager in the morning. I obviously returned in the morning and I was told by the manager on duty told me that the night staff offered to clean it and I refused! I replied "no such thing was offered and I was told that she would give me cleaner and rags and to clean it myself" (which of course I most certainly did) and that they could give me bonus points to use at another time! And the food! Terrible! Service! Inexcusable and extremely rude as I was called a B!*$h for asking why our food was taking an hour and 20 mins. I will NEVER EVER recommend this place nor will I EVER stay there! This is bad, bad custmer service, bad management, and plain disgusting. And I'm a Professional Chef who has served customers my entire life! The ONLY GOOD THING WAS THE VIEW!

Burnie's Drive Inn - hotels - Updated May 2026

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