Had the worst customer service experience here, specifically with Antonio. I came at 6pm on a…read moreMonday to get a check engine light diagnosis and Antonio refused me service due to the fact there were only 2 people working. That didn't make sense to me, but he told me to come back the next day and I confirmed with him that 7:30am would be okay when the manager opens the store. I came back at 7:30am and was refused service again due to the fact that only the manager was there which was more understandable, but I was already frustrated that I took 2 times out of my schedule to come here. He told me I can come anytime in the evening when there's more than one person and that what Antonio had told me was incorrect. So I returned yet again after work at 5:30pm on Tuesday. Antonio was very rude and tried to refuse me service again because there was only him and Luis working (which was a lie). Only after I told him that I spoke with the manager did he disappear into the back and bring out a 3rd staff member, Augusto, to help me. There's no reason why it took 3 separate visits to be able to get this service done, especially given that it literally takes less than 5 minutes. I've gone to other O'Reillys before and have never had this issue. I would definitely not recommend this location and will not be returning.

Jorge and Manuel were extremely helpful and accommodating showing me patience and a helpfulness I…read morehave not experienced elsewhere. They literally made my day.

No. Charged me, said it was fixed. Check engine light came back on the next day. They likely just…read morecleared the code and said it was good to go. Terrible. Went elsewhere and got the issue fixed properly.

Service was really fast, people were very friendly, working was efficient, nothing to complaint…read moreabout. And they are super nice since it's cold they brought us in and offered us some snacks.

I live locally and have been going to this store specifically because I have always have been…read moretreated well. The staff has always been friendly and very helpful . The manager Peppe has been very knowable and very helpful getting parts part for my boat and my cars ... great old time service

Horrendous service and zero parking I wanted to just get a windshield wiper but the employees are…read moreto busy helping clueless people over checking people out. It's not even like it was packed in there either, they need to call the tow truck their parking lot should at least have one space!

I came in to get my car battery replaced, and Stanley was very nice to help check the type of…read morebattery with the model of my car to make sure they're compatible. He offered to switch out the battery, and was very friendly. He answered any questions I had and even changed the battery in the rain! Super kind of him, explained the warranty and everything. Would come again with Stanley's help for anything!

Needed a new battery for my mom's car and stopped by this AutoZone. One of the guys working (wish I…read morecaught his name!) really went above and beyond. Not only did he help us pick the right AGM battery (Duralast 51R), but he also let us borrow a 10mm wrench so we could swap it out ourselves right there in the lot. He was super chill and patient -- didn't rush us, didn't make it weird, just genuinely helpful. It's little stuff like that that makes you want to come back. Appreciate the good vibes from this crew!

rear differential bearing shim…read more Last week we were replacing outer rear differential bearings on my work truck.  When we took it apart the bearing shim was broken with is probably the reason the bearings went out.  I searched all over for that shim and noone could help.  I traveled all around the Bay Area looking for this shim.  I finally ended up at Napa Auto Parts in Burlingame and Ken and Mike were just amazing.  First they identified the part for me which noone else could.  They then sent me to the GMC dealership across the street to get the part number.  GM said they came in 7 different sizes and GM left it up to me to figure that out.  I took the one part that I had back to Ken and Mike and with a micrometer they were able to identify which one I needed.  They helped me order what I needed and now I will be receiving my parts tomorrow.  The only other option for me would have been to send my old work van to the dealership and probably spend $3000 to fix a van that is only worth about $5000.  Thanks to Ken and Mike I just might get another 6 months out of this van until I buy a new one.  If you're ever stuck on an automotive job and you're not sure what to do, dont waste your time, go straight to Napa Auto Parts in Burlingame and ask for Ken or Mike.

Great customer service. Matt went above and beyond to find me what I needed that was in my budget…read more Will be back next time I need something for my car, thank you so much!!!

Frequented by people at work, I decided to give them a try when I had a little maintenance to do on…read moremy Honda. He did a great job. The car drives better than before. I have a malfunctioning visor with a very high price tag just for the part. They did their best to fix it without ordering it and it's squeaky, but it stays up. I'm grateful.

Phil is friendly and personable. Communication was prompt and timely for pick up and drop off…read more There is no scheduling software so I just contact Phil directly.

Awesome well they had what ever I needed so all good couldn't fina anywhere else . It was a super…read moreduper magical experience

Kimberly and Tony at AutoZone were amazing. They helped me diagnose my check engine light,…read moreexplained everything clearly, and made the whole process super easy and stress-free. Really appreciate the honesty, patience, and great customer service. 5 stars!

I brought my car here Thursday afternoon to have my tires replaced. Saturday morning, i noticed…read morethat there was a cable on the front left tire. It looked like they tied on the spring or shock to hold on to something. But the other end, snapped with lots of grease. So i went back to Costco right away to show it to them. One of the guys i talked to said that they had nothing to do with it..they dont use that kind of cable that they only tires. Went back home checked again. Thats when i saw the cv boot is busted. Now i know where the grease of the cable is from. My point is, since costco was the last place where i took my car, why didnt the mechanic didn't say shit about the cable? To me, they dont effing care at all. Will never come amd recommend this place. But if u do, better check your car before leaving this effing place.

Last Thursday I was on my way to Rancho Cordova, I was on 92 about to get on 880 when I hear a pop…read more My car moved a little crazy, I found a safe place to pull over and noticed my tire was flat. I was able to get it towed to the foster city Costco, I have been purchasing my tires here for a few years for all my vehicles. They too my car in with no problem, they told me they would call me when it was ready. They did tell me that it would take some time since I was a walk in and they were busy. I was able to pick up my car at around 7pm, it was dropped off at around 9am. They charged me $40 since I had used it for a few months. The only reason I won't give them five stars is because the aaa guy said my tire was defective, when I said that to Pablo the gentleman helping me he said ok but you still need to pay

A mobile took care of apart and left , I had to tow my car in pieces and c&m put it all together,…read moreworking no check engine light no drama .

Eduardo has worked on all my cars and has never let me down! I trust him because he's honest and…read morewill always be tell you what your cars really needs. I alway recommend him to all of my friends. Thank you, Eduardo for providing amazing customer service.