Madisonville TN Burger King - has been open awhile now and they still cant figure out how to take an order, make an order correctly, and deliver an order to a customer. We keep giving them chances because we love burger king and have waited along time for it in our town. I would say out of 10 times visiting this place they have gotten the order right ONCE maybe if at all. This time there were multiple problems with EVERY SINGLE ITEM ON THE ORDER. I ordered a 2 for $4, a large hash brown, a combo with a med hash browns, a orange juice and 5 French toast sticks. I recieved a 2 for $4 one sandwich had a hard bottom so much so the croissant was shattering into small pieces when u pushed on it, 2 medium has browns (ordered lg and med) both were over salted severely, the combo meal had the same hard bottom on the croissant and the topping on the cake was the 5 French toast stick that had 2.5 sticks in it. The .5 im being generous as its was mangled and looked undercooked. I went in to request they give me the additional French toast sticks and of course im not happy as i went through drive thru and now i have to go inside because im being ignored at the drive thru window. I go inside there is one employee walking out the back door. I see a lady walking from the drive thru window towards the back and the man leaving points to me. I say "I need a manager." The lady the man told about me walks up and asks "Is it cold?" The manager walks up. "Is there a problem with your 5 piece sticks?" I told her "open it. what would u call that 2.5?" She looks me dead in the face and asks "do you want me to remake the sticks?" I said well i would like to eat my food so yes. I watch as one the employees looks around for more sticks as apparently the freezer with them in it doesnt have anymore. (AH HA discovered why i only got 2.5 instead of 5 too lazy to go get a box with more.) She wonders around then returns with a box that says "FRENCH TOAST STICKS." Then shes again wondering around this time she comes back with a red box opener (im assuming thats what it was cause thats what she used it for.) After watching her fumble around with the box. I told her just get the manager so i can get my money back for the sticks because my food in the car is GETTING COLD. Eventually the manager returns to tell me, I have to refund the whole order to give u the money back for the sticks then recharge the order without them. I said, "Nope your not doing that. That means you have to recharge my card and it will take 3 days for the money to get put back. I am not doing that, when is the general manager going to be here?" She looked at the schedule and i said ill b here tomorrow during that time to have a conversation with him. She said, "Ok his name is mark." To prevent me from sending in a negative survey she tried to keep my receipt. Since i insisted on having my receipt back she then canceled the whole order. I dont want free food. I want to pay for the food the way I want it. There is one Burger King in our town. This town has waited a long time for it. The next closest is 20mins or so away. Its so disappointing and upsetting that we are customers and we are treated like we dont matter. A side note is that we asked for biscuits and gravy when ordering. They claimed "we dont have the equipment to make that" but its on the menu. read more
