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    Burden Erica, PHD

    5.0 (1 review)

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    19 years ago

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    Wellsource Counseling Group

    Wellsource Counseling Group

    2.4(5 reviews)
    0.3 miKingwood

    DO NOT USE. They will double bill you and your insurance!!! They randomly charged us $900 on a…read moreSaturday with ZERO notification or notice. When we finally had someone call us back, they said this was an insurance problem and their standard billing practice is to charge the card with NO notification. And this happened TWICE. And I have no doubt they are going to respond something completely untruthful to try to justify their actions as they do- but feel free to email me at jessiamber999@gmail to get proof. At the end of the day, if we owed money, they needed to let us know before just charging our card with zero warning. Or letting us continue to go to appointments without letting us know about accruing charges. And the response of the office person as "oh well, this is what we do" is completely unacceptable. We have reported them to our insurance company for fraud as well as to the BBB. Doesn't matter if the therapists are good when they have extremely shady business practices. READ THE OTHER REVIEWS BELOW. Clearly they have major issues with their office staff and billing.

    I am a patient here and I have been for a few years now the front desk normally doesn't have any…read moreproblems but as of lately I don't know who they have hired but, The service has declined awfully it took me a week to get in touch with them and even then I still was not able to schedule an appointment at this point i have ran out of my medication. I had to take it upon myself to drive to their office after leaving many voicemails about how i was unhappy that it has taken them so long to the point where i no longer have meds and i never once yelled, I'm sure you could hear my frustration over the phone but was never disrespectful, other than saying i feel as if they can't do their jobs correctly. When i finally did get a call back it was from the owner of the clinic, and boy should he not be in this line of work, the man had no empathy whatsoever all he had to say was that i better stop calling up there and leaving messages or he would have me removed from their clinic and services and then proceeded to hang up in my face. Upon arrival i then wait in the waiting room for approximately 10 minutes and then I was greeted with my Doctor Who told me that their front desk staff was out today. Well that does not explain why they didn't get in touch with me the week Pryor. He himself i was disappointed in, he was not apologetic whatsoever, i simply told him at this time i would just like to get my medicine and i will happily find another place, that values their patients emotions, and well being because after all this is why we go to them! To get help, not to make our mental state worse. I would rate 0 stars if i could.

    Burden Erica, PHD - c_and_mh - Updated May 2026

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