An item was left out of my order the other night. Things happen it's not a big deal, just wanted to shout out that the people there went out of their way to apologize and offer solutions to this very minor inconvenience. Thank you for the help. I will keep coming back. read more

If you want a reliable expression of Chicago's Italian beef tradition, Buona Beef delivers with consistency. This is the classic build: thinly sliced roast beef, properly seasoned, layered into fresh bread, and supported by a well-developed jus that actually carries flavor--not just salt and water. The balance matters, and Buona gets that right more often than not. Order it baptized--fully dipped after assembly. That's not a flourish; it's the correct configuration. The bread absorbs the jus, the beef relaxes, and the entire sandwich becomes cohesive rather than component parts. Hot giardiniera is not optional--it's essential. The acidity, heat, and oil cut through the richness of the beef and complete the system. This isn't an artisanal one-off or a nostalgia-only institution. It's a scalable operation that still respects the mechanics of what makes an Italian beef sandwich work. And that, frankly, is harder to maintain than it looks. read more

"Baptized" beef was somewhat dipped in gravy. Not at all as I expected. We waited 45 minutes for our food to be prepared. No need to return and I have deleted the app. read more

The place is always busy but the food comes out pretty quickly. I split a veggie version of the beef sandwich and my son got the regular beef in a gluten free pita. Cheese fries and a chocolate milk shake. The veggie beef sandwich is really good and taste almost like the real version but not exactly. The sauce was not salty and the giardiniera was spiced perfectly. The cheese fries really crispy and the cheese was creamy and tasty. The chocolate milk shake came out immediately! It was very good! I would highly recommend. The place was busy like normal and seemed like everyone was enjoying their food. The people that work here are so great and the manager was able to answer my questions surrounding allergies. Overall, great food, service, and company. Will be back here again. read more

Place is dirty and the women's bathroom is so dirty- toilet paper on floor and hanging out of the toilet. Several tables weren't clean with empty cups and dirty tables. I hope the manager reads this. Their beef and the hot dogs are great though. read more

Best Italian beef, hands down. I tried a few other popular ones and can say Buona has mastered the trifecta: juicy beef, supportive but not cut-the-roof-of-your-mouth bread, and the most flavorful giardiniera. I had it a few times to be certain Some of the other purveyors had beef that was too dry and flavorless or soggy bread and giariniera that looked better than it tasted. The staff was always friendly (especially at the Rainbow Cone station) and there's plenty of seating. Clean and well lit, easy for anyone - families, individuals, couples, and/or folks with mobility challenges. Will return on each trip to Chicago! read more

Buona Beef - Buona Beef - Burgers Near Me - Kildeer, Illinois

This location in Lake Zurich just opened up about a month ago, we've ordered take out 3 times since they opened and they have delivered great food and service every time. We are frequent customers of Buona Beef, used to go to the hoffman estate's location a lot when we lived near that location. We were so glad to find out they were opening up a new location further north. This location is special because it has a Rainbow Cone attached to the restaurant, where you can get ice cream and drinks too. We typically order hot dogs, burgers, Italian beef or their pizza and salads. You can't really go wrong with any of their options, I haven't had anything I didn't enjoy. I've been impressed by their service at this location, as a newly opened location, the speed of service, quality of food, and most importantly getting our take out orders correct every time so far. I can't tell you how many times we've ordered pick up at a fast food or a restaurant in the past year where the order was incorrect or missing items. If you've never tried Buona Beef, I'd highly recommend it. Great food all around! read more

Buona Beef - a box and a drink on a counter - Burgers Near Me - Kildeer, Illinois

This is my favorite Italian beef in the city after Al's. Dipped is perfect - baptized will fall apart. Chicken tenders are also great - I was surprised to see that the rest of the menu stands up well. read more

We love coming here. The Italian sausage and peppers and the Italian beef are always great and the fries. However, one great frustration is every time on your drive-through after I've said the whole order- the person then says, can you repeat that? It's every time and it's not the person. It must be something to do with the headset or something, but it is quite frustrating. And I'm sure it's frustrating to the employee also. read more

Excellent service and food again. Consistently good. Very clean. Friendly workers. Parking is more than ample. A good experience all around and there is a military veteran discount for the asking. read more

Consistent and great food for a fast food place. Love the chicken chop salad and everything on the menu

Asked for a banana milkshake they ran out of Bananas for the SECOND TIME!!! There's a jewel and target not far from here they can go get bananas from there read more

1st time ordering a pizza from Buona( typically have dipped Italian beef sandwich).It was delicious!! It was ready in 20 minutes. Picked up at drive thru. Fresh Italian sausage and mushroom. Crust was perfect . I downloaded the app so I also received a discoúnt. I usually order from Lou Malnatis or Giordanos , but this was outstanding and the price made it even better. BRAVO! read more

OK, here's a thought. As you hire new employees perhaps, you should train them how to work without a server. My husband and myself looked forward to having lunch in your Mount Prospect Bona. However, when we got there, the young lady told us the server was down. I explained to her why couldn't she recite the order to the COOK take the key open the drawer make change service our food and we'd be on our way. So you mean to tell me that you are so dedicated to a system you can no longer produce food or money exchanges. You really should rethink what to do in a situation where you have to manually do an operation. Totally dissatisfied. This is our future? read more

Had dinner tonight at Buona in St Charles . Ordered a large meatball sandwich extra marinara sauce, regular size beef w/side of hot pepper oil only, can't have the peppers, and 1 reg FF and 1 onion rings, 2 waters. When they brought it to the table the beef was so oily it was dripping from the paper onto the table, they also gave my husband a 6" meatball no extra sauce! Went and told the mgr (which was very rude!! ) she didn't offer to correct my beef and said I'll give you a meatball and an extra pc of bread! I said, just make a new sandwich RIGHT! Spent $30 for what, aggravation and rudeness! There were only 3 other ppl in the dining area, not like it was jammed -- these young kids don't listen! And that manager is a poor example of leadership and accommodating customers!!! read more

We ordered food to go through the drive through. This was a mistake.items were wrong and missing ingredients. Italian Beef Bowl with hot giardeneira came as a bowl covered in green peppers which overpowered the beef. No giardeneira. Instead of a plain side salad with dressing on the side, we received a salad with red crunchy things, chicken and other interesting but less than desired ingredients. The person taking the order came across as impatient and muffled. In hindsight, we should have asked her to repeat the order back to us but it was busy.unfortunately, this is not the first time our order was incorrect. It happened on an online delivery app too. With the price of takeout these days, this Buona Beef must do better. read more

This is my go too for beef sandwiches now. I prefer to order on line only because I'm a terrible ordered so it's easier for me to choose my selections especially in regard to HOW I like my beef. But man is it good and consistent!! I've also tried the pasta and it's very good too. read more

This Buona Beef location just opened and is definitely a must stop. The beef sandwich was on point, the service was quick and friendly. Plenty of employees, including a trainer were on site ensuring that everything flowed smoothly and from what I witnessed, it did. A spacious dining room including a high top bar table to sit at allowed me a great view of the tv and a little view of the kitchen that showed the hussle behind the scene. Smiles were plenty and the music was great even playing one of my favorite songs. The attached Rainbow Cone offers many hard to resist options and helps to make me want to come back that much sooner. Don't forget to be a part of the rewards program. I'll definitely be seeing you all again soon! read more

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I'm a huge Buona Beef fan! Their burgers are amazing, have a great combo sausage and beef sandwich, and service is always friendly and reliable. A huge bonus is they have a tasty gluten free pita to swap out for bread. read more

Had dinner here after visiting the Brookfield Zoo Dec 23rd at night. As a party of 4 we couldn't decide where we wanted to dine, but after 2 places that we couldn't agree on, we all wanted Buona Beef. Everyone agreed that the other hotdog beef sandwich place had gone down hill since going corporate so they were a no go. This place was super clean and the order taker was very friendly. After a short wait we received our food and every item was great. The bathrooms were very clean and the hand dryer attached to the side of the sink was unique and I have not seen another one like it. Will visit again read more

Buona Beef - Receipt - Burgers Near Me - Kildeer, Illinois

Great food. As good as Portillo's. I love the juice dipping options. Fries are good. Staff is Friendly

You had one fricken job. How do you bag a chicen chopped salad when the label clearly says "dressing", we proceed to get home and there's no dressing. That's about as bad as getting a burger without a burger. AND the original beef sandwich was dipped. If I wanted dipped, I would've asked for dipped. Absolutely terrible. Who's running this place anyway? read more

Great little fast-casual Italian Beef joint. Happy with their sandwich and also their pickup experience. I'll be happy to go back.

The food was delicious and good! The food came out quickly which was nice! And the service was good, too! They put on songs too! read more

Buona Beef - Burgers Near Me - Kildeer, Illinois

This is an okay place to go. I don't eat Italian beef so I ordered the crispy chicken and it was good. Chairs, floors and door handles were sticky so that leads me to believe it is not a clean place. The music is too loud and I looked around and it appears the age range dining there were 30's to 70's so they should play classic rock to Indy rock but at a lower level. I won't eat in there again. read more

The food items here, especially the Italian beef dishes are perfect, just as in other locations. However, after three visits, it appears that there are some problems with the operation of the restaurant. In our Thursday evening visit, a table was not cleared, our table in the booth was sticky with residue from previous diners, and there were no napkins nor utensils at the condiments counter. The staff members taking the orders and delivering the food were very gracious and efficient, but seem to be shorthanded that evening. read more

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Great customer service. Neece was the best!!! Very helpful and knowledgeable. Food was great as well.

The Italian beef, baptized with giardiniera, is adequate. The double dog with celery salt, tomatoes, sports peppers, relish and pickle was dry and uninspired. Buona beef was a brilliant mainstay of my youth. Now, not-so-much. read more

Best Italian Beef around. The new Buona on East Riverside in Loves Park is our new favorite. Finally an Italian Beef Sandwich with flavor! Also loving the Rainbow ice cream. read more

Who would have thought that an Italian Beef place would offer a vegan "beef" sandwich but Buona Beef does. It is one of the best tasting vegan meals around. But you know what makes this experience even better? The wonderful people who work there starting with the General Manager Shelley! Most managers are good at their jobs but Shelley is at another level. She goes above and beyond to make you feel like family. Always there with a smile and if you need help, she is right there! And talk about managing! Every time I've gone into her restaurant, it has always been clean and efficient. It's always good to know that when I go in there, I won't have to worry about my order or if my tray is going to be stuck to the table or service counter! And then there are Maria and Arlene. You don't even have to wait until you are at the counter and they are there to greet you with their beautiful smiles! Such nice people to work there who genuinely seem to care about you! I can't recommend this place enough if you are a vegan and if you want the best in customer service. I certainly do NOT have a "beef" with THIS place! read more

Today I had an amazing experience at Buona Beef on North Avenue in Oak Park. The young man who helped me (Kali - excuse me if I mispelled his name) let me know that I could get my beef sandwich with my reward points. While that doesn't sound like a major deal it was to me. I have been going to that location for years and not once has anyone every told me I could redeem the points at the drive thru. He made the experience so much better today. Thank you. Really appreciated it. read more

Order a beef and a Chicago style hotdog. Hotdog was very good, but the beef reminded me of Arby's roast beef. Some of it was actually inedible. Portillo's beef is better, and that's saying a lot considering how much they've gone downhill since they got new ownership. read more

I have visited the Beverly location 5 times this week. They have the management and employees. They are always nice and friendly.

Service and food was good. The problem is there is no way to contact them by phone or email. I left something at the store and can not call them to verify that it is there. This location is about 45 minutes from my house and do not want to drive all the way over there if they do not have the item I left behind/ read more

I was not impressed with location In Rosemont, Illinois. There's a kiosk where you order your food, I prefer to talk to someone, another persons job eliminated. The inside has the atmosphere of a warehouse. Food was good read more

Best Cheese Ravioli, Fettuccine Al fredo in the Northwest Suburbs. HANDS DOWN! There are many other items on the menu including a delicious Italian beef sandwich. Their salads are packed with goodness and the minestrone soup is delicious too. There are pizzas, burgers, hot dogs, crispy chicken sandwiches and a lot more. Excellent Old world Italian food! The food is excellent ! Nice size portions ! The menu pricing is very reasonable ! The kids menu has a kids pasta, or beef sandwich nice size sandwich included a fruit or fries option with a beverage. There are many other choices for children such as pizza and others items. Great place to take your children and grandchildren. For dessert there are cannolis and other items. There is also a Rainbow Ice Cream bar inside. The staff are very courteous, well mannered and attentive to your needs. The food is hand carried to your table. The eatery/restaurant is very clean! There are a few booths and tables & chairs for four. However if you have a larger group the tables can be placed together. The Buona Beef Lake Zurich location is brand new. This eatery is designed with pizazz and It was very well thought out by the designers. There's good music playing and a TV for sports fans. They cater food for family dinners and parties. You can buy pasta, beef and ravioli by the tray. The trays need to be pre-ordered. read more

Very good and warm food. Great service very kind and patient. Tables were spot less they are cleaning every time I go and is very like matching like when I think of buano beef I think of exactly how it looks read more

Tried for the first time time this week. Took a half hour to get through the drive thru for a sandwich and fries. Upon consumption, they were remarkably average. Will not come back read more

Arty was a terrific help and was super nice, friendly and assisted me with selecting my food choice

I love Buona Beef EXCEPT TONGIHT. Beef was dry and tough little flavor. TERRIBLE. worse Italian beef I ever had. Should have returned it. MY BAD Hope it was just a bad sandwich. If not they won't make it read more