Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Super slow response I asked 4 times for a week what time he had scheduled the appointment for and…read morenever got a response then he just canceled my appointment

From the owner: Now accepting commercial and residential clients. We can cover all of your pool and spa needs…read more Service/repairs, equipment installs, automation, maintenance, inspections, education, chem and parts sales, CPO and AFO services

I called them to ask if they can repair above ground hot tub leaks and they said they cant but…read moretheir website says they do

From the owner: Looking for a reliable hot tub cleaner in Logan, Utah? Look no further! Our expert team delivers…read moretop-notch cleaning services, keeping your spa water crystal clear and hygienic. Experience the best hot tub cleaning in Logan, Utah today. #HotTubCleanerLogan #HotTubCleanerUtah #HotTubCleaningUtah

Scope of work: Add sprinklers to back yard…read more Haven Hub: Proceeds to cut every corner possible and break entire sprinkler system including the existing half in front yard Me: Fix our sprinklers so we can water our new poorly installed lawn. Haven Hub: Job complete, it's not within the scope to repair what we broke, that'll be an expensive change order, pay us more or fuck off.

Very unprofessional, they don't pay there contractors. They still want the job done, but they…read more refused to pay.

Love this wonderful place . There sooooo helpful & teach…read more Anyone that needs help . I so wish they were in Las Vegas !!! All my Love

Recently purchased perennial flowers. 2 of 4 plants fully drooped and stems discolored on planting…read more (No problem I'll take pictures and get refund or replacement.) I waited 2 days for any positive change. On showing pictures to staff they informed me no refund no replacement. They asked how were the plants at purchase. That was their extent of product guarantee. Mike