always had great experiences before this. came in on Labor Day to get my sons 2 year birthday bear. I asked the girls at the counter to see what we needed to do and they obviously were bothered that I interrupted their conversation. I told them we live farther away and are just getting down here and that his birthday was in August. she told me they can't honor the bear at 2 dollars but that "you can still do it and pay $14 without the birth certificate" I said yeah no thanks. she could have been nicer and also seen we are only 7 days into September. she was not friendly. Will not be coming back. read more