We hired Buff Movers to unload our U-Haul for Saturday, July 10. We called ahead of time and asked to move the move to Sunday. Josh agreed, but informed us that it would be an additional 50% to work on Sunday. Not a problem. We agreed to the extra pay and set up the move for 11 am Sunday morning.
About 10:30 Sunday morning, Josh texted to inform us that his employee bailed on him, but that he had another guy that would get off work at 2, and asked if we could move it until then. No problem. Not his fault. Just before 2, we texted Josh and asked when they would be there. We got no response. For the next three hours, we tried to call and text Josh with still no response at all. I also left a message on fb (which they seem to have deleted since) asking them to contact us. We finally called U-Haul, explained the situation, and they sent them an urgent message to contact us.
Josh finally messaged to tell us his second guy also bailed on him and he wouldn't be coming. When we asked him to still at least come help, he said no, he would come the next morning. At that point, due to his lack of communication, we no longer felt it was safe to wait for him to show up and ended up having to unload most of it ourselves, as we weren't able to find any other help last minute until well after 6 pm on a Sunday and had to have the truck back the next morning.
While we understand that he can't control his employees bailing on him, and this review isn't based on that, our issue was that not only did he not communicate the situation, leaving us scrambling last minute on a Sunday, but when we asked him to still come help, he chose to leave us in the lurch and refused to fulfill his commitment. Had he notified us or responded to any of our attempts at communication instead of ignoring us, we would have been able to arrange for other help. This is no way to treat people or to run a business. read more