I have enjoy the products from this store, so I was more disappointed by a recent trip there to return a defective item (packaging prevented soap from being dispensed).
I walked in, there were no other customers, just me and one store employee.
I walked to the register. She did not get up from her chair at the other end of the store. She just looked at me. Then finally yelled out loud asking me what I needed, instead of meeting me at the register. It was uncomfortable.
I explained that I had a return, she rose from her chair then to walk toward me and ask me to show her the item. When I did, she said "oh yeah, that happens sometimes to those bottles".
Since she admitted that it was a known problem, I thought she would understand why I wanted a return...but no, she just stood there giving me a hard time. Typically, you would expect a retailer to apologize for the inconvenience of making a return, particularly since she just told me it was a known problem.
I asked firmly again. She said she would talk to a manager. She finally returned and offered a gift card.
I am a reasonable customer, not difficult, but this was no kind of treatment...very unexpected. read more