TL;DR staff was incredibly rude, drinks were gross, food was mediocre, some of the bread was raw,…read morepizza was not 10" circumference as listed, wouldn't let us use the restroom despite spending about $80
We ordered online when we were about 10 minutes out. Online said that it would be ready in 30-35 minutes, so we went to a different part of town to look around. I got the text that the pizza was ready about 15-20 minute early. Even though we were on the other side of town, we were fine with that because surely our pizzas were in a warmer, and drinks in the fridge. They were not. The pizza was lukewarm.
When we walked in, they were BLASTING music, but apparently they had closed early and were cleaning, so they weren't expecting anybody. Even though our order was waiting for us? The music volume was definitely off putting, but who doesn't like music when they're cleaning.
We walked in and a girl with dirty blonde hair greeted us by saying "uhhh, we're closed??" (Google and yelp AND your online order system show differently). I let her know we had an order to pick up and she asked the name in a similar tone, which genuinely made me stutter because I could not understand why this girl was being so incredibly rude.
We were on a road trip, so the facilities were desperately needed, my boyfriend asked if we could use the bathroom, and she looked at him as if he asked if he could kick her puppy. And then sneered and snidely said "no", because obviously that was the most ridiculous question. We ended up having to go to Safeway (that was disgusting, do not recommend).
She then slapped down my reciept on the counter for me to sign, heavily set down our drinks next to it, and when I was done signing, she again slammed her hand down on the receipt and yanked it off the counter.
We ended up dumping out the mocktails because they looked and tasted disgusting, maybe becasue they were watered down by ice while they waited on the counter for us.
Or maybe it was the wilted and brown mint. Those were $6 each.
My boyfriend and I were sound boarding off each other for a while asking what we did to deserve such incredibly rude and hostile behavior, the only thing we came up with is that they forgot to close the online ordering system and that's somehow our fault? Or maybe she was just having an incredibly bad day? We wish we had asked if we had done anything wrong to upset her, but we were both too dumbfounded to process what was happening until after we left.
The food was bad. We were given multiple inedible burnt pieces of garlic bread with our burrata. Also, the 10" pizza was an oval, not a circle, so you definitely don't get 78.54" of pizza like you would if it was a circle. At best, it was misleading, at worst it was deceitful - keep that in mind while considering prices. Some of the bread was undercooked, and we had stomach aches all night. All for $80.
I contacted the restaurant and spoke to the manager, she was very nice and receptive and let me know that they did try to call when our order was ready. She gave me the email of someone that I could speak to about a refund. It's been more than a week and I have not heard back.