Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration…read moreto come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!!

In order to best understand how horribly scummy this company is, let's understand the background…read morefirst. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could.

Bait and switch company. They refused to do the cleaning service and refused to refund the $500…read moredeposit. Do not use this company. They will steal your money.

Remove wooden fence that was half down, on the phone quoted me $130 to $150. When he came cleaned…read moreup the job charged me $290. It was only 40 ft of fence.

Zero complaints on time. They were all about business no games straight to work from start to…read morefinish. Final walkthrough very fair price. Highly recommend

They came out the night we called with water leaking in thru the windows due to ice blockage. Set…read moreup their humidifier and blowers, minimal invasion into the walls and trim for drying - ended up being able to salvage the walls and surrounding trim due to their quick action. I've had other experiences where the companies go straight to cutting out drywall and costing us way more money in the end. These guys tried least expensive intervention first and I greatly appreciated that. We ended up fixing the true cause which was attic insulation but they were able to help us with the immediate need. Extremely knowledgeable in the industry and they care! Highly recommend them for any of your restoration needs.

RESTORATECH, LLC was there with in 2 hours of calling the insurance company to report a water leak…read more They went above and beyond to help us through this. Thank you Amada for getting us taken care of.

Had a chair cleaned and the grout in my vinyl kitchen flooring cleaned. Shawn K did an amazing…read morejob! I have used Coit for many years but had not had the grout cleaned for several years so it was very dingy looking. It now looks brand new again!! Shawn explained everything and answered any questions I had. I will be requesting him for future services.

Alan and Shawn were awesome! They both were a delight to have around, explained everything in…read moredetail, and were incredibly thorough! I hope both of their bosses are able to see this review and reward them. I'm breathing easier already and our floor is pristine!

I recently had Platinum build a garage at a new property I purchased. It was a great experience…read more They were fast, took care of all the permitting/inspections with the city and did a great job on the build. I highly recommend Platinum Garages!

Amazing Team at Platinum Garages. I had worries in the beginning (tearing down the old garage), but…read morethe team made sure that everything went smoothly. Especially, Tim the head coordinator was very confident from the get. I am very happy with the results and the time it took. Actually, they built a new garage faster than I imagined. Thank You, Team at Platinum Garages

Absolutely fantastic experience with Steve (for the estimate) and Patrick and his crew (for the…read morework). I had interior waterproofing done in my basement -- I live in my basement. The before and after videos speak for themselves (wish I could post them!). They did all this in 1 DAY! They left the house almost as they found it, only a slight dusting, like you do weekly. I was surprised, amazed, pleased, and every other positive emotion you can think of. The price was a third of the other guy, Steve gave great info during his quote, really putting me at ease. Patrick and his crew arrived on time, did awesome work, and left barely a footprint. I cannot say enough about JD/Engineered.

Engineered Waterproofing waterproofed my basement last year and it was one of the best experiences…read moreI've had with a contractor. My basement is dry! Glad to have the peace of mind that their system provides. They truly take care in their work and provide a great service.

About a month after our bad experience with the Keselman Group, the president of the company called…read moreus to apologize for the behavior of our project manager. He assured us that that conduct was not considered acceptable by the company and that it had been addresse. He also offered to do the project if it was still possible. Although we had found another contractor, it meant a lot to us to hear an apology.

We've had work done by the Keselman Group a couple of times and have been extremely happy with…read moretheir work! The process could not have been smoother, from meeting with the in house designer all the way to the day to day work on the project. Our project manager kept us up to date daily letting us know when and what would be done and checked in regularly. There is a true sense of pride in the work done! Highly recommended!

Gil and his team were very professional and did an excellent job. I was in a jam and they went out…read morethe next day to take care of it. They were very thorough and my tenant was very pleased. When a mold situation comes up, it naturally creates a lot of concern. Airguard explained the process, put everyone's mind at ease, and resolved the whole situation unbelievably fast. I was very impressed and would definitely recommend their services to anyone in need.

Airguard took care of a problem in our attic. Showed up on time and were very professional and…read morepersonable. Made a stressful situation a lot less stressful. Would highly recommend Stan and his team. Thank you!