I took my 2011 Forester here for some routine Maintenance. As agreed on the phone, I was getting new 70K mile Uniroyal brand tires, balance, alignment, new battery, and a check engine light fixed. I dropped it off Friday night, 8/19/2013 for a Saturday pickup. I called Saturday to go over the work order. The SUBARU dealership informed me that they don't stock SUBARU FORESTER size tires, and that they had ordered some the day before for next day delivery, but those didn't make it in time. I was given a loaner car and told that it would only be a couple hours after they open Monday morning and my car would be ready. It wasn't ready until close of business Monday. The check engine light was still on, they put cheap 60K mile tires on it, got grease stains in the car, overfilled the oil that I asked them to top off, scratched up the rims with the torque wrench, and left a tool under the hood of the car. Then I had to beg the sales manager to get the loaner car back after the service manager had scrammed right after gladly taking my 1000.00 dollar payment for all the work. Here I am Monday night and the car is worse off than before I took it in! I will try to update this as things transpire but I doubt I'll go back here again. I will drive to VIrginia Beach or Norfolk as I live on VA's Eastern Shore. read more