The service was great professional and welcoming.The dentist was amazing with kiddos ,had kiddos…read morevery comfortable and relaxed.The doctor was efficient in his expertise of knowledge.

I've been bringing my kids for care for more than a decade! We love it! Dr.Ho is amazing and she's…read moregrowing her practice.

So a little back ground we are patients from the elk Grove location that came to this one in an…read moreemergency when my five year old non verbal, profoundly autistic son broke a tooth. They not only got him in they were speedy and seem bothered they couldn't move faster to get this resolved and it wasn't even a three day time from us coming to be evaluated to when his tooth was pulled to issue resolved he's on the mend at home. The staff wasn't just knowledgeable they were professional, caring and kind. They took they time to fully evaluate my little guy even though he was trying to elope and scream through their building. They were totally understanding that this was just out of his little wheel house of remotely ok and they strove to figure out how best to sooth and connect with a child who will do everything in his power when hurt to not do that. They also knew when to lay off and let him be. It was all really impressive. When I became over whelmed and started to cry the doctor made me feel human and that she saw I was a mother doing the best I could while my son was rolling on the ground in the parking lot refusing to come in. When we did bring him in it was sooo fast maybe 15 minutes he was back there till when we were told to come back. He was already waking up and trying to sit up. He was immediately much calmer and seemed like he was no where in the same ball park for pain. All meds were sent promptly and correctly to the right pharmacy of asking and the reception staff helped me fight my insurance and when a mix up happened on our end with receiving drop off time for procedure they still after hours found a way to help us know when to come in at opening to see if they could get him in and they did. Zero additude, no gruff and just understanding why and what happens to make us miss the call. THEY ARE AMAZING, honestly just couldn't sing higher praises, they really went above and beyond and this will be the only play we go to now for dental surgery and sedation, who also might I add are just amazing their team that Handel's sedation are just fantastic and are so carefully with the littles.

I'm heartbroken to write this review. I have been taking my kids here for years. But this last…read morecleaning will be our last visit. They used to be amazing. I started brining my kids here because my oldest is on the spectrum. I don't know what has changed but the last couple of times I've been there it has left a lot to be desired. They used to be so gentle and understanding with my special needs kiddo and now some of the hygienist ( not all of them) are kind of borderline rude. This last time she told my kid to stop moving and something about acting her age. She's really good at listening but is on the spectrum. They have also had new dentists in there that I have just not been super impressed with. Their carpet could also use a deep cleaning. Anywho, We miss Dr. Jenny. Alas, good things do come to an end.

I can't say enough good things about Dr. Hearn and the care he provided for my toddler son today. I…read morewent in feeling extremely stressed and worried, but he immediately put me at ease. He took the time to explain everything clearly and thoroughly, which made such a difference in how I felt throughout the visit. His calm, caring approach and patience with my son truly stood out. It's not easy trusting someone with your child's dental work, but I left feeling reassured and grateful. Highly recommend Dr. Hearn to any parent looking for a compassionate and knowledgeable dentist. Thank you so much, Dr. Hearn!

Dr Johnson , Dr Raj and their office crew have made my children's experience the best ! The dentist…read moreoffice is very children friendly! The doctors make the children very at ease and comfortable! The dental assistants take great care and pride in making sure the children are as comfortable as possible. We love this office! Thank you Dr Johnson, Dr Raj and the team! God bless you all

I know reviews can really help so im leaving one. I chose Soft Touch Denistry to begin due to all…read morethe 5 star reviews and here is another one. The care i have received from this entire office has been absolutely outstanding to say the least. I have seen ("Dr. Alex") they call him, four times now and every single time i have received exceptional care from Dr Alex, the dental assistant, the front office staff and also the sweet lady who does the billing. I only wish i had found this denistry years ago, they are all just amazing!

False Advertisement…read more I paid $456 for a package advertised as including two professional cleanings, but what I received was completely misleading and honestly infuriating. At my first appointment on September 22, 2025, the hygienist only cleaned half of my teeth in about 30 minutes and told me to come back later in the week to finish. Then the office claimed that this second visit would count as my "second cleaning." So basically, they tried to count one cleaning split into two sessions as the two cleanings I paid for. That's like paying for two burritos and being given one burrito cut in half -- it's absurd. This whole situation was incredibly stressful, frustrating, and felt like a complete scam. It honestly ruined my week trying to sort it out. Their own brochure clearly states "two professional cleanings," yet I only got half of one. The experience left me feeling deceived and taken advantage of, and I would strongly warn others to stay away or double-check everything before paying.

Fast safe and effective love this office for my children.They are well trained in helping kids.read more

Clean and kid friendly. My daughter doesn't mind coming in for check up. Just at time hard to get…read morean appointment on the day and time you want so book in advance several months out.

Kids have been coming here for years! Always positive experiences. Starting some orthodontics work…read moreand so far the team has been great! Special shout out to Dr. Justin and RDA Gina for arranging same day extractions, and for doing such an awesome job! Also the office staff is always kind and helpful in making appointments and doctor's notes for school.

I'm a little sad to write this. I've been bringing my 7 and 8 year old here since they were babies…read moreand, with few exceptions, we have had good experiences. My daughter is autistic and non-speaking and also has some medical trauma, so being in any clinical setting is understandably upsetting for her. She is petrified from the moment we walk in; she cries on and off, clings to me like a koala, and refuses to open her eyes from the second we enter the building, but is still pretty compliant with her (very basic) exam. We usually have to wait 15-20 minutes before being taken back, which doesn't help either, but I get it. Today we got some of the usual stares and eye-rolls when my daughter started getting upset, which I don't like but tolerate. We are used to it. My daughter's exam began first, and the hygienist was wonderful with her. She finished before my son was done, so I took my daughter outside to grandma and then returned for my son. When I came back, my daughter's hygienist was huddled up with my son's (he was halfway through his exam, still in the chair) having an animated, whispered conversation that switched topic as soon as the one facing the doorway saw that I had returned (she all of a sudden started pointing to a picture of three kids at my son's hygienist's work station and started more loudly talking about them). In all honestly, they might not have been talking about us or my daughter's behavior during our visit, but it felt like they were. And they obviously knew that they looked like they were, since they so obviously changed the topic and manner in which they were speaking, and then abruptly ended the conversation. And as a nurse, believe me I get it. We all need to vent after a difficult assignment. But as the parent of a disabled child, it stings. I've come to expect this kind of behavior from average people when we're out and about, but in a professional/medical setting I expect better. It caught me off guard. We will probably continue to come here, because we have had mostly good experiences and I know everyone has an off day. It's also entirely possible that we were not the topic of conversation between these two hygienists, but it certainly seemed like we were, and it continues to bother me. My daughter does the best that she can, and it usually isn't "good enough" by most people's standards, but I am very, very proud of her and her progress. Maybe save the personal conversations about your patients for when they've left for the day.

If you're looking for a dentist for your child then look no further! After reading all the…read morewonderful reviews I decided to call and schedule an appointment for my daughter. I must say I was nervous at first because this was my daughters first dental experience as she is autistic and we couldn't get her to go to the dentist however, the receptionist greeted us warmly and my daughter was called back by the dental assistant who by the way is so informative and soooo patient. She explained everything to my daughter before she did anything. She was caring and gentle. The office was super clean and kid friendly. My daughter enjoyed watching cartoons with cool sunglasses and a headset while the dental assistant cleaned her teeth. Once the assistant was done the doctor examined my daughter and was super friendly, patient and professional. He explained everything to me in detail as my daughter did have cavities. Before we left they gave my daughter a cute bag with dental goodies and a coin to pick out a prize! My daughter was so excited while she was there and she can't stop talking about her Dentist!! Thank you so much Dr. Johnson and your staff for taking such good care my daughter. I would highly recommend this office to anyone.

To be clear, my issues are with the office policy and office staff, the actual dental cleanings are…read morefine and the toys/screens for the kids are a nice environment for the kiddos. Issue 1:During our early visits we had a billing issue. We went to the office, a gal said "you need to take it up with your insurance. My wife said, we are budgeting and it'd help if we didn't overpay. The gal said Dr. Johnson is a person too and has finances to consider so we should pay Dr. Johnson today. Then we will issue you a check later if remedied." We asked if they could help navigate the insurance and she said she didn't have time because she was heading out on vacation. Fine. Insurance was navigated and Dr. Johnson ended up sending us the difference back months later. Issue 2: We stop going to Dr. Johnson. Only to receive a billing notice a year after we had already stopped seeing them. Fine, paid. Issue 3: billing seems standard for cleaning EXCEPT why is there even a billing code for "Nutritional counseling for control of dental disease", "Oral Hygiene Instructions",and "Motivational Interviewing"? Yes it's $0 but why even have a billing code for asking someone if they brush and floss and then telling someone to brush and floss, and to avoid sugar. Asked for clarification and the receptionist said that it's $0 and it's rolled into the CAMBRA recall line as it's not covered by insurance and is part of your $10 copay. Still doesn't explain WHY the office has a billing code for these items. The same lady said, "that there is a special questionnaire used to help patients achieve dental goals". Listen, I get that this is a business, but the collective experience is just too much.

My kids love going here and never complain because of the super friendly staff. Everyone is…read moreseriously awesome, from when you first walk in and encounter the front desk staff (hi, Nancy!), to the incredibly patient dental assistants, and the very informative doctor (we have Dr. Jenny who is great and did my youngest daughter's silver caps when she was 4). Special shout-out to my son's dental assistant today (I'm sorry I didn't get her name) but she was AMAZING, as always. All 3 of them were great, but I think his particularly did a wonderful job calming my son. My son is typically very squirmy and uncooperative (super difficult 3 year old!), but I told her he must like her because he was so comfortable around her! He took his first x-rays today and I was pleasantly surprised he followed her directions without crying, screaming or kicking once, for both the x-ray and the cleaning/checkup. This is seriously a huge win, he doesn't even cooperate like this at home We've been coming her since my youngest daughter was 1, and the amount of friendliness here can't be compared. Covid hasn't stopped the quality of their care. My eldest daughter also uses their orthodontic services and is happy with her braces. It's been about a year and her teeth never looked better! Thank you all so much for taking good care of all 3 of my children's teeth!

Very friendly staff. Very clean office. Has a kid play area.My daughter's first appointment Went so…read morewell. They were very nice. They made her feel safe. After x-rays, they gave her some stickers. After a cleaning, they gave her a balloon. And took her picture for the wall. I'm glad it's an orthodontist in the same building as well. We got two visits in one. She does need teeth pulled so I don't know how to rate them as of now. Her old Dentist made her feel everything. I'm hoping this place is better when it comes to pull teeth and be patient with the kids. because as of now my daughter is scared still with past experience at old dentist. and I hope that this place will be here forever Dentist. We'll see. update: she had 3 teeth pulled out and Dr.Jenny Victoria explained everything and every step to my daughter. My daughter barely felt the numbing needle. She didn't feel the teeth being pulled. She was provided with laughing gas right away and it seemed to help. Every step and everything that was done was so easy gentle and wonderful. Dr was so great with my daughter and honestly I'm so glad I found this place. She made my daughter feel safe. She made her laugh and made sure she knew exactly what every step was. I wish all dentist did this.

I had an excellent experience with this dental office. DeAnna was wonderful over the phone and got…read moreboth of my teens scheduled as new patients the very next day. She also sent via text the new patient paperwork ahead of time to make our visits seamless. Upon arrival for both visits, she and her front desk teammate were warm, welcoming, organized, thorough and we were seen within five to ten minutes of waiting. The staff clearly explains all procedures, answers any questions, and reviews insurance charges upfront to prevent surprises. They also schedule follow-ups to keep oral health on track, which is important since dental offices can be busy. The RDAs, Litzi and Ida, were attentive, patient, and made my children and me feel comfortable. The facility is spotless, the equipment is state-of-the-art, and the staff continuously sanitizes between patients. Teamwork and communication are excellent. They also provide a small goody bag of dental supplies per each child to take home which is thoughtful. Dr. Jackie truly cares and knows how to explain oral hygiene in a way children understand, giving me confidence in the care provided. I've been to other dental offices in Elk Grove, and this has been by far one of the best experiences with the most professional and friendly staff. Highly recommend--your children are in great hands!

I called to schedule dental appointments for all three of my children and was able to book one for…read moreFriday and one for Monday. I confirmed both appointments. When I later received a phone call, I thought it was a reminder, but instead I was told that I had "missed" an appointment. I explained that I never received any reminders. During that same call, I was informed that my other son's Monday appointment had been moved without my consent because it was supposedly not confirmed--despite me confirming it previously. I asked to speak with a manager and was told no manager was available. I then asked for a complaint number or another way to escalate the issue and was told there was none. The lack of accountability and the rude tone during this interaction were extremely disappointing. To make matters worse, I am currently caring for a child with sickle cell disease who was recently hospitalized, and I had just spent the entire night in the emergency room with my oldest son. Being treated with such disregard during an already stressful time was unacceptable. This experience shows a lack of care and value for families and patients. Because of this, I will be moving all of my children's dental care elsewhere.

Both my boys have been a patient at this Elk Gove location for as long as I can remember. There are…read moremany Kids Care dental location but this one is convenient for me and well-maintained. Also, we love Dr. Kevin! He is friendly, funny and professional. I feel like he cares and can relate as another good human being. When my boys were little, they love the video games and playroom while we wait. This place is really created for kids. From playroom to watching the ceiling TV during the cleaning and goodie bag with balloons when you leave. It is all great! Because they are great and popular, scheduling can be difficult.

We got charged for Fluoride Varnish that never applied on my son's teeth. It was not the first…read moretime it happened. Billing refused to reverse the charge. Doctors here are great but the billing is the total opposite.