TL:DR I HIGHLY RECOMMEND SHINE AS A COMPANY Shine did a…read moregreat job with the installation and communicating with my utility company. The installation took only a few hours and the crew kept everything very clean. One of their customer service reps, Nikki, walked me through my summary documents and all the support I can expect from Shine going forward. After buying my house, I was interested in getting solar panels for two reasons, 1-take advantage of the 26% tax incentive (reducing to 23% in 2023), and 2-I am concerned about climate change. I got several quotes from providers in the area and figured out what I care about. What stood out to me about Shine was that they use an American manufacturer, they have and honored a guaranteed minimum production, they threw in energy efficiency measures, and overall they have been great to work with throughout the process. I've waited to write this review so that I could include some numbers. In 2021 compared to 2020 I saw a 16% reduction in my gas usage and a 26% reduction in my electric usage. The dollar value of my savings account for about 40% of my monthly payment for the panels. There was no down payment required to get the panels and Shine helped me get a loan. I'm happy to answer any questions you might have about Shine or the solar buying process in general.

They lied to us about the tax credit. The installation went fine and our power bill is amazing…read more This month, whoever bought our payment plan, since they so 'Conveniently' filed for bankruptcy, ended up charging us TWICE this month sending our account into overdraft! I'm glad they went out of business. They are nothing but liars and con artists. The people that bought all the payment plans should also be held accountable. Shine solar shouldn't get another penny from anyone!

Over priced. No customer service. Wired my whole system wrong and it didn't work - they just didn't…read morecare.

I contacted them on June 17th. They did not respond until July first. The response was pay us a…read more$3,500 retainer and we will charge against that hourly. With no discussion of total cost. No lets talk about your needs first. Other people in the field locally are visiting our homesite and discussing our needs before giving us a quote.

We were out of town when we learned our roof was leaking into a bedroom. The roofer could not touch…read morethe roof until panels were removed. I called Good Faith with no knowledge of them, but since Shine Solar was no longer in business I needed someone fast. GF gave me a price over the phone and I agreed. Turns out, Shine installed the panels incorrectly causing the leak. They worked with the roofer, coordinating times, getting the panels off and back on. They then contacted me to let me know the cost was significantly less than they had quoted. I asked for a quote on inspecting all 42 panels for other poor installations. I didn't want to wait for the roof to leak in other places and was hoping to get ahead of the issue. They came out and did a full inspection in the attic and on the roof of all panels. They found no additional issues and did not charge me for the inspection. GF had multiple opportunities to get more money from me and take advantage of me and clearly didn't. They lived up to their name

I had a deeply disappointing experience with Good Faith Solar during the sale of my home. They were…read morehired to inspect my solar panels and initially claimed they were installed incorrectly, requiring specialized clips--at an extremely high cost. Concerned about the quote, I hired another reputable company, which completed the work for a fraction of Good Faith Solar's price. When Good Faith Solar returned for another inspection, they changed their assessment entirely, now claiming my system was a fire hazard. Both companies were supposed to meet for a final review, but Good Faith Solar failed to show up. The company I hired thoroughly inspected the system, documented their findings with photos, and sent everything to Good Faith Solar--who gave their approval. Then, without notifying me or getting my permission to be on my roof, Good Faith Solar showed up unannounced and once again reversed their assessment, declaring a fire hazard. At this point, it seemed clear to my family, realtor, and the other company that Good Faith Solar was attempting to push their services rather than conducting an objective inspection. This experience was filled with contradictions, missed appointments, and shifting assessments. I cannot recommend Good Faith Solar to anyone looking for fair and transparent service.

This is a tremendous service for residents in the NWA area! A lot of energy and money is being…read morewasted due to the efficiency of homes, even in newer homes. Definitely recommend getting an assessment. The payback is high and the comfortability gained is even higher!

From the owner: For existing homes in the Northwest Arkansas region we offer Energy Audits, which assess the home's…read moreenergy features and performance, identify problem areas, and recommend cost-effective, energy saving, comfort-enhancing improvements. These assessments use state-of-the-art building science concepts with sophisticated diagnostic testing. We provide referrals for trusted, skilled contractors to do the energy upgrade work for items such as air sealing, duct sealing, insulation, heating and air conditioning, window replacement, renewable energy, general contracting and more. For new home construction, we work with local home builders to select and design the energy features of each home so that its energy performance exceeds that required by code. We provide third-party verification and testing of the new home's construction, materials and performance, in accordance with several national programs.