This is the worse company I have had the misfortune to deal with in a long time.....After several…read moree-mails, phone calls and false promises I eventaully had to get my bank to reclaim my payment to them for goods that hadn't arrived after over a month.......! Be warned.....

After a recent accident wrote off my first car (don't worry, I was fine but the car has been…read morecrushed into a cube somewhere) I was in dire need of transportation. Having spent the day trekking up and down Penarth road with my settlement cheque in hand and coming back empty handed I half heartedly tried this place out. It's a bit ghetto but it's honestly great. There's a good selection of cars that start at about £2000 ish and go up to over 20k so it generally suits most budgets. I picked up a purple Ka with full service history, a years warranty and MOT for just under two grand. The salesmen weren't pushy and the service was fantastic. I was able to pick up the car that same afternoon. HIGHLY recommended.

I would stear very clear of this car sales conman! Yes he gives the good speech and is friendly but…read morehe sells unsafe vehicles to victims who will then suffer, and he doesn't care, as long as he gets his money he doesn't care, no matter how dangerous the vehicle is he sold you! Stay away! There is a reason he is cheaper than most dealers! Please do not buy from this man, please think of your and your families safety

I bought an amazing Audi A4 Cabriolet from Nigel, an excellent garage that sells very reasonably…read morepriced cars that have been well looked after; exceptional value for money. An excellent garage that i would have no hesitation in buying another car, thank you Nigel for selling me a beautiful car.

STAY CLEAR. went to view a car on Saturday and got accepted for finance. it's now Wednesday and…read moreafter many calls to different finance managers and them saying "you have been accepted the cars yours" sending over four times my ID, I show up at the showroom because Evolution say they haven't even had an application and to see what's going on - get told it's declined.

AVOID - DREADFUL PLACE…read more Went to Carshop Cardiff looking for a family car, spotted a Mercedes we liked. We noticed there was overspray on the front alloy, a massive diagonal scratch across front emblem and bad fogging/blurred xenon headlight. Car also had slow to retract rear seatbelt and a very tough/stiff clutch. Mentioned this to the used car sales manager Sam, he immediately muttered 'It's going to be one of those days'. He begrudgingly agreed to fix the overspray and driver's headlight but said the scratch and other issues would be too expensive to fix. He said the clutch being tough is 'just how these models are'. We gave them nearly a week to fix the issues, and on collection spent roughly 40mins attempted to be sold an extended warranty for the vehicle at a cost of an extra £1000. We politely declined this, and went to the collections desk. I queried if the car had been valeted and the girl said 'I don't know, I think so' which didn't give either of us much confidence. I was then handed 3 sheets of badly photocopied A4 paper as the entire service history. I asked where the manual was and was told 'there wasn't one'. The car was driven to the exit and my wife said I should check the agreed work on the front had been done. I could see to my horror literally nothing had been touched. The wheels didn't even have basic tyre dust caps on them and their handover checklist was completely blank too. We were asked 'What do you want to do'?. We were told all the managers had gone home for the day and there was nobody to speak to. We decided we didn't want to take the car and were shocked as we explained that previously Sam had said the car was currently in the workshop with the issues being worked upon which clearly was a lie. We ended up coming home extremely stressed, with a new keeper slip, over £10k out of pocket and without a new car. What followed was further visits to undo the tax, return the 2nd key and wait very patiently for our money to be returned. Numerous other phonecalls were made to the used car manager who was continually extremely rude and unhelpful on the phone. He decided they now wouldn't fix the headlight as previously agreed as clearly it was too expensive and tried to say the alloy could be fixed at an undetermined later date, excuse for the work not being done was a 'family emergency in the workshop' even though the car was left with them for 4 days. We were going to argue that the agreed work was actually written in black and white on the sales order but in the end myself and my wife agreed that this was no longer about the car, it was about customer service. We had to call them, nobody contacted us, and the only person that eventually apologised was the business manager Les. Instead of communicating with us that the issues couldn't be fixed, they just told us everything was ready and hoped that we wouldn't notice. I'm sure some people will go to Carshop and have a straightforward sale with no issues, but judging by the lack of care and honesty, quality and customer service we can both solidly say that Carshop Cardiff has an extremely long way to come before it becomes a place anyone should go to purchase a car. We are particularly disappointed that Sam's lack of customer care and attitude wasted our time and also the time he wasted of the dealership's business manager Les who despite the longwinded warranty pitch was actually a very pleasant and helpful individual to deal with. We were also assured a call back from the regional sales manager due to our appalling experience, it's September 6th and all of this happened on July 16th, so nearly a 2 month wait with no phonecall. Go figure. We have since bought a new family car the same model in immaculate condition with 20k less mileage on the clock, with full Mercedes main dealer service history and mountains of paperwork with a leather bound manual, and a clutch that is buttery smooth for £500 less with double the free warranty through an independent local dealer. Do yourself a favour, give them a miss! 0/10

I Bought a BMW X1 following my parents buying a Kia Sportage off of Howe Motors…read more They have been very responsive all the way through the deals. My X1 was prepped serviced and fully detailed before i bought it and I couldn't believe how clean it was! Both cars so far so good a year on!

Buyer Beware. Lied about car, broke down on way home…read more Trading standards upheld complaint and authorities involved to get money back.