We had been a client of Parker Mooers & Cena for quite a few years. At first, they did our taxes…read morebut over the last 3 to 4 most recent years, they did our monthly taxes, payroll, and bookkeeping for our business. For the first couple of years, things went fairly smoothly. The bookkeepers assigned to us for the first couple of years were fast and efficient and completed our work usually in 2-3 business days each month. However, this year they switched us to Kim who was slow and expensive. They were charging us $100 per hour for her work. Although our business grew over the years the amount of work Parker Mooers & Cena completed has stayed about the same. Although our business grew significantly, retail transactions came over in lump sums every week so taxes and bookkeeping were about the same amount of work, merely larger numbers. I bring this up because this was Dennis's excuse for why our prices had more than doubled. About the only thing that increased was the number of employees so slight increases were to be expected for payroll service but we were quoted by Dennis when we first started bookkeeping services of about $350 a month. This year our base fee was $700 a month and most months were between $750 and $1000. While the pricing increased the service decreased. From the beginning communication with Parker Mooers & Cena has been pretty poor, especially from our accountant Dennis. While there was never a set discussion about the time our bookkeeping would take for the first few years it happened quickly and we had updated books usually the first week of each month. However, this year Kim always had an excuse for why things were taking so long. First, it was "emergencies" then it was "medical issues." While we are sympathetic to life happening there was never any communication and these things were not discovered until we reached out for an update on the work for which we were paying. One week we were told bookkeeping would be done by Friday. The next week rolled around and nothing was done. When I asked about it there were "emergencies." (see emails in images) However, no one from Parker Mooers & Cena reached out or communicated there would be a delay even though we were told things would be completed by a certain time. The first time delays happened I CC'd Dennis in an email and heard no response. When I asked Dennis why he had not responded he said " I get 100's of emails a day you can't expect me to respond to all of them." A couple of months later again we were told our services would be complete. However, medical issues came up which we did not find out about until we followed up. At no time did Kim or Dennis or anyone from Parker Mooers & Cena reach out to us. I directly emailed Dennis about this and he scheduled a time to talk to me the following day. He called the next day and from the beginning of our conversation, Dennis was incredulous at the idea that Parker Mooers & Cena had done anything wrong. When I brought up the medical issues and that we had hired Parker Mooers & Cena and not Kim and we were unaware of her medical issues and that those issues were not our concern as it related to business he said verbatim "those are your issues." Again we hired Parker Mooers & Cena, not Kim the bookkeeper. At no time did Dennis try to see any of our concerns from our perspective. He was angry from the beginning and acted as if we were wasting his time. He cussed at me on the telephone (see attached image emails) and never tried to solve the problem. Finally, Kim was extremely unprofessional. In emails, you would call things the R-word and overall lacked a filter. (see attached image of an email) We are a family business and my father-in-law had previously worked with Dennis. When I took over the financial side of our business Dennis talked to me like I was a child. It was clear he did not want to work with me. Dennis would answer questions if asked but never offered advice. Dennis never reviewed our relationship to explain why prices were increasing. Dennis never touched base to see how their team could improve or make our relationship better. Furthermore, Parker Mooers & Cena knew very little about the specific tax codes for farm businesses and on many occasions, we would have to research them and ask about them. We were clearly not getting the service for which we were paying. There is definitely a communication issue that seems to start from the top and has trickled to bookkeepers like Kim at Parker Mooers & Cena. We are disappointed our relationship ended with Parker Mooers & Cena but they do not seem like a good fit for small businesses.

They've done our business and personal taxes for the last 4 or 5 years and the service has always…read morebeen excellent. The women at the front desk are always friendly, organized and professional. Our questions are promptly answered, and the last time we met with Johnnie, my husband and I left with a much better understanding of recent tax law changes. Highly recommend.

I hired Ms McKensie last year to help me file my 2019 and 2020 taxes. She was paid $1200, and…read morecompletely messed up the filings. She missed IRS deadlines which resulted in myrid IRS letters and fines, and sent in an electronic filing without the money. I've done my own taxes for the last 50 years without any fines, and turned to hiring a CPA for some Required Minimum Distributions (RMD) help. After her poor performance, she sent another bill for $130-guess she thought she deserved a tip! To ice the cake, she turned her little $130 charge over to a collection agency. Unless you want a really stressful tax season, you might want to find another accountant.

From the owner: Accountants Serving You Since 1990. Sound CPAs, formerly known as Huddleston McKenzie & Associates…read morePLLC CPAs, has been serving Kitsap County specializing in the construction and real estate industries since 1990. Our Certified Public Accountants are well versed in the intricacies of estate and trust planning as well as IRS representation for our clients. Each client is unique and we are here to ensure that your accounting needs are met to the fullest. We offer tax preparation for both individuals and commercial entities and can help with all financial management and assets. Our clients are offered a full line of services: * Payroll * Accounts payable * Accounts receivable * Quickbooks * IRS representation * Corporations, partnerships and LLCs. Call Sound CPAs for your free initial consultation today.

This is a tax office open year-round, though they are only available two days in the off season…read more I've worked with Jim Callahan for two years now. He's quick, efficient, and has a great sense of humor. While I was getting my return processed, Jim asked if I minded if he took a quick call because there was a "lady in Poulsbo who was in trouble." He appeared to resolve the issue quickly. In short, this office is personable and speedy. I'm very happy with their service.

PLEASE don't go there! They told me I owed $1800, so I sent that to the IRS. A few months later,…read morethe IRS sent me a refund of $3500. Clearly, they don't know what they're doing, and they're very up front about it.

I have used NW Numbers for all of my accounting needs since 2001. Ben has always given me top notch…read moreadvice and service. He is comfortable to work with and takes the time to explain even the most complex issues in a way that is understandable even in layman terms. He is happy to meet you where you are. If you want him to do it all for you, he will. If you are on a tight budget, he will teach you how to do things for yourself. In other words, he customizes his services to your needs. I highly recommend NW Numbers.