I was a repeat customer but they won't get my business anymore. Bruno Total Home Performance (Bruno Air). They have worked on my furnace/central A/C several times. Last week I made an repair appointment for Tuesday July 2nd. I called them the day before to confirm my appointment, but I called outside business hours so I left a message. At 9pm on Monday July 1st they called and left a message canceling the appointment. I guess they don't want my business anymore. I was going to have my entire system replaced in the fall of 2020 (just over a year from now), but I wanted this repair done now. Not very good that they treated a good customer that way. I set aside my day for this repair. What if I didn't call and confirm? Would they possibly have done a no-show no-call? read more

I had signed up for an Angies List special price of $49 for an AC cleaning and 1 lb of Freon. When I called for an appointment they said they had no record of me and I gave them the code number for proof with Angies List. They said they would call Angies List. After two calls back to them they still had no information so I forgot about it and now one year later and several more calls they say its past the 6 month time frame limit so they will not honor it EVEN THOUGH THEY ARE THE ONES WHO TOLD ME THEY WOULD CALL ANGIES LIST AND APPARENTLY NEVER DID. Also there is a woman on next door in Cape Coral who they charged $16K she says for a 1500 sq ft home and it doesn't work and they wont do anything about it. Yet they sucker people in all the time with large newspaper ads giving FREE checks of your AC, heating and a bunch of others all so they can get in your house and upsell . BEWARE and what a shame that a company has nothing but one star reviews. read more

Bruno came to install a $99 ceiling fan. I Still don't understand why they did an electrical job. I asked for a price before he installed the fan and he said it depends on the amount of time, blah blah blah. After 1/2 hour the fan was installed. I asked for the price and was told it was $402!!!! I about fell over! I told him there is no way on earth I was giving him that amount of money! After he fiddled around on his notepad, he said he could do it for $150. I couldn't believe how this company tried to rip me off! My advice is don't ever call this company as they are outright thieves. Now, the fan he installed hums and wobbles. They should not be in business! read more

Stay away from Bruno and Ygrene Financing and the PACE program. For a new a/c unit for my 1200 square foot house my total bill after interest and paying for 20 years is almost $40,000! They start work without waiting for permits and everything is signed on a tablet so you can't really see what you are signing. I, like many others, have filed a complaint with the State Attorney General and one of the local TV stations is also doing further investigating on Bruno, Ygrene and the PACE program. I can't believe they are still allowed to conduct business as I don't know anybody who has anything positive to say about this company. read more

Please, watch out. Bruno Total Home has been in the news for dishonest business practices. There are numerous lawsuits and over 200 complaints to Florida's Attorney General. I was oversold on a new unit and duct work. I had over 20 service calls in first 4 years. Louis Bruno would not return my phone calls. read more

Bruno Total Home Performance - Plumbing Near Me - Naples, Florida

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DO NOT allow these people in your home. Big scam! First visit fixed a prob (Freon) $390 Second visit said we need a UV light $1100.00 later....check on line they run $150-$200.00. Surge protector 2 @ $350 ea. Also said we needed all of our duct work ripped out and redone $16,000.00 (we didn't agree,didn't do it). Insane! Next visit said our UV light burned out. We said "it's not even a year old., it's under warranty so replace it". They changed their tune said "Oh, no it looks ok". Tried to sell us a new unit , we said no. Enough! Get out.! DO NOT CALL THEM ! These people are sales people not an air conditioner company. Would not return $100 deposit on service contract paid in advance. All they want is your credit card. read more

The worst lying thieves in SW Florida. Fell for their $29 radio scam. Wanted $8000 plus for overpriced unit I didn't need. 3 years later the unit the said was faulty is humming along just fine. Stay away...you have been warned read more

Turns out that the Bruno Air technician potentially cut a wire on purpose to break my A/C. Would love to join this lawsuit and testify against them: https://www.nbc-2.com/story/39794027/deputies-swarm-bruno-total-home-in-bonita-springs read more

I paid a maintenance 3 yr contract for 2000.00..Why dont they have the technology or customer service to call email when maintenance apt.s are due..Seems like they want you to forget so they can save.money by not sending out service. I get alerts all the time for apts from other services.. Makes me wonder especially when they have so many complaints. Customer sevice said we have so many customers that it is hard to reach out to everybody..It is cutomers responsibility..This 2019 no capability for notification..Like 2000.00 dollars is a spit in the bucket..Maintenance ck semi annual..8 months no call according to Customer service..Once this contract is over..i will be getting another service company.. read more

Crooked! Crooked! Crooked! They wanted $960 to unplug a clogged drain pipe! I wish I had looked here first! stay away from these people they are a prime example of Crooked AC repair in Florida! read more

Total rip-off artists,,,,, Try to sell you things you don't need. Overcharge for things you do need. Tell you you need repairs that don't exist. Three of my neighbors have filed complaints with Better business bureau. One is in the process of taking them to court. Charged over 5 grand for new air conditioning unit with 7 percent interest. Then without cause changed rate to 19.99 interest. If you value your money and want to deal with an honest company!!!! DO NOT CALL THEM!!!!! read more

Take off the B and the O and RUN from this company! I had an appointment scheduled today between 10:00 and 12:00. It's now3;08 and still no technician !!! read more

This is absolutely the worst of the worst company I had to deal with . The general manager told me over the phone to go f... myself after I had them installed ( only worked for 6 months )a entire new system . They had the guts to tell me it was my fault the system was not working properly because they hook up there equipment to my existing copper lines in the house. They actually wanted to charge a extra 650 dollars just to come back to check my system . The whole entire stuff was new and still under warranty for 5 years according to their contract.....they are bunch of clowns . 6 000.00 they got me for..... beware ! They put on a good show for sure ! read more

Bruno Air out does not show up on a timely basis. First appt was schedule between 4-4:30pm. I get a call at 5:15pm (45mins later) that they need to reschedule. Ok lets schedule it first thing next morning at 8am. That didn't work either. 8:30 no show! I called and told that not to bother coming out. There is no reason to be so uncurtious of peoples time. The lady who answered said she will call to see how quickly they can get there and I told her not to bother. Even if they could get to me in the next 10mins I already have a very tainted feeling about the company. So don't bother with Bruno Air. His mission statement says showing up on time, but it obvioulsly does not happen. read more

Bruno Air Conditioning technicians are paid a commission bonus to sell parts that are unnecessary at outrageous prices. When possible they will tell you to replace the unit when it only needs a simple repair. This company should not be in business they are ripping off the customer. read more

Our regular electrician was unavailable. so we used Bruno for an electrical issue in a pinch as my outside lights weren't working and a switch was cracked in one of the bedrooms. I WOULD NEVER USE THEN AGAIN! Their pricing is very high and they make up fees for diagnostics they don't do. They charge an incredible mark up for parts. This confirmed upon review with other electrician. I live in CT and mailed them a check and apparently, it has not been received in a timely enough manner. They started stalking me for payment 10 days after service call even though he had to come back twice to complete job and keeping me waiting for his return. They want to be jack of all trades to maximize revenue generation but the people they hire are masters of none. Further, the accounting staff is unpleasant and unhelpful. read more

Bruno air The worst company that I have ever dealt with. Called Bruno air to do maintenance on my air-conditioning unit. They came now and did a inspection try to sell me all kinds of stuff that I did not need. And while I was not looking. The service tech sabotage my air-conditioning unit.! One month later the compressor blew up. At that time the only people that I can get to come out was Bruno air they charged me $4000 over anybody else for a low grade unit. if I had no that they were going to put a low-grade unit in for that kind of money I would not have paid for but they had already taking the old unit out. It was a done deal by that time. Maybe I can help someone not make the mistake that I did. Do not use these people ever. read more

Do not call these people!! They are all about up sell. They came out for 75 dollars and wanted us to spend 2,000 on the spot to drain the pan, clean line, and place a fungus inhibitor in the system. When I told them we would not spend this type of money without other bids the AC repair guy became very defensive and said ok write me my 75 dollar check. The person that owns this company should really examine his business practices, so what if you have 100 trucks if you treat your customers like shit it will catch up with u. It gets better, we asked him several times if there was a quick fix he could do he kept stating no he needed 2,000 to fix the problem. When he left my husband sucked the water out of the pan and the air conditioner started right up. We will on Monday call our reputable company with ethics. read more

If you have or had a service agreement with Bruno Air Conditioning, Bruno Total Home Care, and you called for service and it was never given to you OR if you believe that you were quoted or had done work done to your home that you believe was under suspicious circumstances, please contact the Lee County State Attorney's Office - Economic Crimes Division. Please submit as much detail as you have, and include any pictures, estimates, bills, texts, name of employees rendering the service and statements that may have been made to you. read more

I typically don't review but it seems to be a trend. These guys take their business for granted. Surely they are great marketers, but at some point they need to step up. 10 1 star reviews.. ouch.. my brother called them 2 weeks ago from a deal he saw and the receptionist had no idea what the deal was.. never called back. read more

DONT GO NEAR THIS COMPANY This letter is regarding the service, maintenance calls, and correspondents with and by Bruno Total Home on Nov 7th, 2018, Nov 8th, and Nov 9th, and follow up service calls by DownEast Air on Nov. 9th, & 12th, 2018 Nov 7th, 2018 -Thursday Bruno Total Home sent Pete, an air condition tech, to conduct a maintenance check on the AC condensing unit Rheem 13 series 5K 2 TONS and Rheem air handler-410A (Bruno Total Home installed 01/18/13) and repair a small PVC pipe that was leaking, inside our 3rd FL condo. The air handler and H20 heater are located in a closet. The H20 heater on the bottom and air exchange on the top. The small PVC pipe that needed repair is located above the H20 heater. The small PVC pipe leaked H20 in the drip pan below the H20 heater. When Pete, the AC tech, finished his inspection of both the air handler and outside AC condensing unit he discovered we needed a new surge protector. Pete, the tech, said if we, signed a $955 membership contract, he would not charge us for the surge protector and would also place a mold prevention device in the air handler. We signed on a cell phone like pad and thought we would receive an electronic copy of the signed contract or hard copy later (despite repeated calls and Emails to Bruno Total Home we have never received a signed contract to this date). Pete, the AC tech, said he could not fix the small pipe above the water heater. Pete, said a plumber was needed to replace the small PVC pipe, and remove the H20 heater to drain the drip pan that was filled with H20 from the small PVC that was leaking. Pete contacted a Bruno plumber, and scheduled service from Bruno Total Home to replace the small PVC pipe, remove the H20 heater, to drain the pan and fix the drain behind the H20 heater that was not properly draining the H20 in the drip pan. Bruno Total Home, had also had installed this H20 heater in Jan 2013. Pete, the ac tech, from Bruno Total Home, who also conducted a maintenance routine service call that included an inspection of the entire AC unit said everything else was fine. Pete, the tech, never ever mentioned the AC was leaking Freon on this supposed maintenance call. We, believe, Pete the tech from Bruno, must have removed the Freon during this maintenance call. Again, we the Graydons, noted, prior to Thursday, Nov. 8th, the Air Handler was not leaking and frozen. Nov 8th, 2018 Friday morning Ivan the plumber, from Bruno Total Home, arrived in the morning on Nov., 8th, 2018. Ivan the plumber, removes the H20 heater, drained the drip pan and vacuumed out the drain behind the H20 heater. He assures us,, if there are future leaks, the drain is now unclogged and if any H20 leaks in the drip pan it will now drain properly to the outside. Ivan also replaced the small PVC pipe that was previously leaking. The plumber from Bruno Total Home charged $340.00 for this service. Before Ivan leaves, we notice that the air handler is now leaking. We know it was not leaking yesterday (Nov., 7th, 2018) because when Pete, the AC tech was there, yesterday, at our condo, changed the air filter and we observed. THE AIR HANDLER WAS NOT LEAKING OR FROZEN on Nov 7th. When Ivan removed the air filter to see where the H20 leak was coming from, the face of coils in the air handler were covered in ice and now dripping H20. Ivan called Bruno Total Home and told them to send an AC tech out, again, to see what was wrong. Nov 8th, 2018 Friday afternoon Later that afternoon, on Nov, 8th, 2018, 2 techs arrived from Bruno, along with a manager.The manager from Bruno tells us we now have a leak in the system and they don't know where the leak is coming from. The manager tells us, they want to run a test tomorrow, on Friday, Nov 8th, 2018 to see if the leak is in the copper pipes running from the outside of the ac unit into our condo. The manager tells us, the air handler is definitely leaking Freon because so much Freon is leaking it must be leaking somewhere else too (Frozen coils and water dripping are in indication of a leak in the system). The manager from Bruno tells us the test will cost $900 and if they have to replace the copper pipes it will cost $7500. The manager also recommended replacing the entire AC Unit with a better one as the new one will be under warranty and that the exsiting Bruno Air installed in Jan 2013 is not. The manager from Bruno tells us, the AC unit Bruno had installed on January 18, 2013 was now out of warranty. The manager, from Bruno, also tells them not to use the AC at night or to keep it above 80 degrees because it would damage the AC unit. The manager, from Bruno, also advises us not to get a second opinion because it was not necessary,- We did DOWNEAST AIR came and replaced the FREON that Bruno removed - our AC is Fine and still UNDER WARRANTY..THERE IS A lot more to this but running out of space. We are Filling a complain with the AG office in Florida, Sr vs Crime, Dept of BUs. and Prof.REG - . read more

Called Bruno because I saw article in newspaper about how the great American success story happened. Boy was I wrong, after spending $400 just months earlier, ac quit again. Called Bruno, the tech called back on the way and while driving, said it sounds like you need a whole new system. How could he tell??? He got to house immediately dropped price when I balked, took apart the outside compressor. then just left. Lucky for me, he left cover off, I noticed a burn wire leading to the capacitor, when to Lowes got a new connector and fixed myself for 2.99. I have heard many bad comments from customers, and techs from other companies. What a lousy crooked operation. Hope he goes out of business. Obviously he did learn all the crooked ways to cheat people along the way. read more

This company is horrible! They are dishonest and tried to prey on our fears as parents. They told us we had a mold problem and even went so far as to usher our 3 year old away from the open vent stating it wasn't safe for him to breathe the air. That's unbelievably deceitful! They told us we needed to replace both our units to the tune of $30,000 plus. We got a second opinion with Abby Air and our service total was a few hundred dollars. Stay far away from these unethical jerks! read more

I have a well system that I needed repair so I called Bruno to have them take a look. After a year and $10,000 dollars I finally told them to never step foot on my property again or they would be arrested for trespassing. They are all about jacking up the price and doing the most shoddy work possible. I had another company come out and inspect the work done and they could not believe the ineptitude of the technicians. I have asked nicely for a refund of some of the money paid, I have even gone through a neutral remediation company to resolve the issue. Now I will be hiring an attorney and suing Bruno. Stay away from them and tell you friends and family to stay away from this company at all costs. Michael M. read more

Please utilize the search function and Google this company. They are not trained how to fix ACs - only to up sell. They advised us our AC was burnt out and we needed a new one. Called another company the same day and it was the capacitor. It was fixed and running. They refuse to refund me the $75 fee - however are quick to point out that IF we had used them to fix our AC it would have been waived. Considering the fact they misdiagnosed my problem I never had the chance to have them fix my unit as they only *fix* they provided a was completely new system. They refuse to refund me the $75 service fee - which I would have not paid f they had accurately diagnosed my issue. Please stay far away. read more

We requested to have our air conditioning system cleaned a year ago. We were told that we needed $2k to $4k of work done on our five-year old system! Fast forward a year: the system is still fine and they were never invited back. When you run a dirty business, things will eventually catch up to you. read more

I feel that Bruno Total home services attempts to take advantage of home owners through Pace program.I was quoted $31,000 for new a/c system. Interesting enough, that is the maximum allowed, through Pace program, for my house. $31,000 could cover new a/c, duct work, insulation, pool pump, new windows and doors. That will make sensible use of Pace energy program. I will find fair and reasonable contractors to perform these upgrades to my house. I have never seen a Bruno service vehicle in my subdivision. Now I fully understand why!! read more

This company scheduled a service call almost two weeks ago and on the day they were to come out they called at the last minute to say they were not coming. Usually they call the day before to remind you of the appointment but this time they just waited till service day to say they were not coming....this is after i had already paid the tenant in the house to stay home from work because i do not trust them after the rip off scandal they are immersed in. They will not work with you to reschedule. No one from management will talk to you and they use the low paid office workers to do the dirty work. They deserve to go out of business because they are predators. read more

Over priced service. Poor customer service. They installed a 5ton trane system 3-1/2 years ago. They have serviced it yearly. The unit went out and they first tried to fix it at a cost of $700. Ran for 6 hours. Second try they recommended repairs of $2500. Third attempt to repair recommend another $400. I tried to talk to service manager i called several times. Never got to speak directly to manager but was relayed a message the first $700 was part of diagnostic I had enough and called another company. They fixed it for $600. That was $2300 less than they wanted to charge. It seemed every time they serviced the unit they wanted to add some type of charge I recommend you shop elsewhere. read more

After my summer annual service where I also had UB lights installed to prevent mold - my house stopped cooling properly / it was uneven and warming up to 82 degrees during the day. IBruno came back out and told me I had improper type ductwork ( mobile home ductwork in my attic ), it was 14 vs 16 inches needed for a 3 ton machine, it was deteriorating rapidly ( since August ) due to the UV radiation beating down on it through my metal roof, it had many leaks that were at this point not reliably repairable, my coil was leaking due to the improper size of my ductwork, and my static pressure was too high - again because of my ductwork. I needed to replace my coil and ductwork ASAP to not compromise the motor which could fail because of the bad static pressure . I asked to verify that my ductwork was not just loose or leaking somewhere down the line because everything had been working great in August at my service call. Two more visits with field supervisor oversight verified their original findings each time. - incorrect type, size , and decrepit deteriorating ductwork, leaking coil, high static pressure . I had two other companies come to give me quotes on the work required since Bruno"s total was 16500 for the required repairs. The problem turned out to be a duct dislodged 16" from its mixing box leading to my master bedroom. Once it was reconnected ( 123$ ) - all my cooling issues resolved. No leaks were detected anywhere along the line - my coil is not leaking - my static pressure is perfect - and I have 16" ductwork. My house was cooling properly before the annual service and UV light installation, the problem occurrd just after the visit but none of Bruno's techs would discuss anything with me except full renovation of my ductwork to solve my cooling problem ( four hours total of ductwork sales pitches ). I will admit that Replacing the duct work as recommended would have fixed my cooling issue as it would have rectified the 16 inch gap between the loose duct and the mixing box. I like the 123$ fix better without also replacing a perfectly good coill for 1500 parts and labor. read more

Terrible company. Don't let them in your home. They attempt to sell services and products you do not need. They even charge your credit card for services not requested! And refuse to answer the phone to discuss the issue. They are a devious and deceptive company. read more

All Bruno wants to do is sell. I purchased a unit from them in March of 2015 along with a 10 year parts and labor warranty. The very next service I needed a part which they claimed was not on the warranty. Today I called Bryant and learned that they have a 10 year parts warranty on my unit. Therefore I paid $729 to Bruno which is essentially only a labor warranty. They also provide a check sheet of recommendations which always runs into the thousands. In my opinion they totally lack ethics. read more

Do not call Bruno Air Conditioning. Their website shows a fixed price for general maintenance, but after they got to your house they try to rack up that price. And they constantly pester you with unsolicited e-mails "reminding you" to schedule your next "Thorough HVAC Maintenance Agreement". read more

Do not call or get involved with this company. We foolishly used them for years till my neighbor got a second quote on an air conditioning unit which was the same exact unit we purchased. They paid 2,000 less.!!! Then on a service contract we foolishly got. Every time they came in they claimed we had an issue. This last time. The tech showed me a fake pic on his phone. Said the duct work was failing and unsealed in 3 areas. He said the person before didn't do it correctly. (Who also happened to be a Bruno tech).That the repairs would be 600.00 dollars. We called a 2nd tech approved by home advisor . He said our duct work and air conditioning was fine. Nothing needed to be done. My neighbors have had similar experiences and we all filed complaints with the Better Business Bureau. Stay away from this unethical immoral company!!!!! read more

We purchased a complete Trane air conditioning system from Bruno in July 2014 for $6300. Less than two years later, the air handler stopped working and cost us $1950 to have them repair it. After speaking with them, apparently it's just our tough luck. Clearly, they had installed a defective piece of equipment, which isn't their fault, but they won't stand behind it. We find it hard to believe that it cost a third of the original price to repair it. Too bad for us. If you expect your very expensive air conditioner to last more than two years, you might want to find a company that guarantees that their equipment will function longer. We won't use them again or recommend them. read more

ACs broke after 6 months of installation for 2 of my family members. To fix it, they tried charging ridiculous labor fees although the part was under warranty. To top it off, the "Manager" called and was extremely rude when we said we were going to look elsewhere. Joke.. read more

This company has taken excellent care of us! They saved us from an unscrupulous contractor in a scorching August heat after being without A/C for a month. I'll never forget speaking with Louis the first time back in 2014 around 9pm at night, standing in my driveway, when Bruno Air Conditioning was practically a fledgling startup getting ready to explode. Our A/C unit began to struggle again this summer due to 1979 ductwork that just couldn't keep up with the output of the newer unit they installed. Our house became uncomfortable in certain rooms over time. They dispatched a tech and the guy showed up and said right away "I know exactly what you're problem is" and began to explain it in terms that made sense to an average Joe or Jane. Reluctantly, at the tech's insistence, I spoke with Louis again and as a result of our conversation my wife and I decided to hire them again to replace our duct work. We live in an older home and it was a challenging situation. They delegated that challenge to a tech named Nick and Nick and his crew showed up, performed the install with the utmost professionalism, and now our a/c is perfectly balanced. The system is running at peak comfort and efficiency. This is not paid content, this has been my experience with Bruno Air Conditioning since the beginning of our experience in 2014. It's evident to me that this company is top notch from the techs and installers all the way to the top management and Louis himself. read more

RIP OFF COMPANY !!! STAY AWAY PLEASE!!!! By large!! $700 job, a compressor motor change!! Local company came out after because they did a horrible job and quoted 250 for everything!!! read more

I just had Bruno replace a thermostat for me. They told me it would cost "one thousand ninety five." I verified this amount verbally at least twice. So, I thought it would be $1,095. They made me sign on a shiny screen that didn't clearly show the amount when I signed. A couple days later my bill with them indicated $1,950. I called them to correct it, but they claimed I had signed for the larger amount. Two weeks after this repair and now that I'm out of town for a few weeks, my a neighbor tells me my A/C condenser sounds bad and is working constantly. Before this incident, I paid Bruno $3,500 two or three years ago to repair my HVAC and a couple annual maintenance calls afterwards. My HVAC system for a 2,300 sf home is over 10-years, I've sunk about $6,000 into it with Bruno, and I'll probably still need to replace the system relatively soon. I've had it with this firm. Besides this posting I'll be filing a complaint against Bruno with the BBB. As other people have mentioned as well, they charge absurd fees - and aren't reputable. Stay away from Bruno, unless you like being fleeced! read more

DO NOT USE THIS COMPANY. They are disrespectful to their customers while their product is inferior to other companies and constantly has problems. I wish I could post less than one star for what they truly deserve. read more