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    Bruell Marc S DPM

    5.0 (1 review)

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    5 years ago

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    Lakeshore Bone & Joint Institute

    Lakeshore Bone & Joint Institute

    2.2(22 reviews)
    0.0 mi

    Lakeshore Bone & Joint prioritizes profit over patient care. The prior authorization staff failed…read moreto submit a second authorization request for an MRI (insurance denied the first one because I had not done physical therapy, and the doctor submitted a new authorization request afterwards), called the day before the procedure, told me insurance denied it, and said I would need to either self-pay or reschedule. I called my insurance, and they told me the second authorization request was never submitted. Bet! The doctor's assistant went to bat for me, and once the paperwork was submitted it was approved. Meanwhile, the prior authorization manager LIED and said she personally asked the doctor to do a peer review with insurance and hit it approved for me. The doctor and the insurance company both said that didn't happen, and peer reviews only occur if they are appealing a denial, Their intake paperwork states that patients are responsible for obtaining all prior authorizations, never mind that we lack the resources to submit paperwork to do so, the chief operating officer dismissively told me it doesn't really mean that, but apparently it does. Patient beware!

    Probably wouldn't be bad if you could ever get someone to call back. They ordered an MRI for my…read moreson's knee and told me they would call within 24hrs to schedule didn't get a call for 4 days then the day before the appointment find out they sent the wrong name and information to the insurance. And obviously missed the appointment because I've tried calling and leaving messages for 3 days and they won't answer or call back to get it fixed

    Bruell Marc S DPM - physicians - Updated May 2026

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