I bought a new 2019 f150 from Bruce Ford in Middleton and took out an extended warranty for 200,000 kms. at a cost of around 5,000.00 dollars. I thought it may be a good idea if something major went wrong. NOT! The truck has been at Bruce Ford shop for two and a half months and they still have not figured out the problem. Austin, the service advisor, must have taken a course on excuses as he keeps coming up with new ones. The truck has been sitting for weeks at a time with no progress. My thoughts are, I paid for the warranty, and they have my money. Now I am at the bottom of any priority list. My advice to anyone with a Ford issue, take it to any dealer but Bruce. As my anger with Bruce Ford grows, I thought I would vent on Yelp
PS If I could give this a lessor star, I would rate it a -1
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