First off the bid, the product and the installation was professional and very satisfactory, and I have enjoyed my Kohler generator. Problem began when I changed my home internet and changed my password. Several things in the house needed to be reset , phones TVs, alarm system and yes the generator. I was able to accomplish resetting all the devices to my new internet except the generator. It functions, still does weekly tests but i have no connectivity for remote monitoring nor can Kohler monitor my generator's activity. Called and spoke with Browning they sent me a link to a 4 minute video that was not very clear and at the end actually failed to change the password for the instructor so that was useless. Called back to Browning and they said they could send a technician to reset the password but there would be $100 fee! Which I don't think I should have to pay. Spoke with Brent Browning who said he wouldn't send anybody out without the $100 fee, however when they come in July to do annual maintenance he'll be happy to reset it then for no fee. He basically said because I had created the problem that I couldn't expect him to fix it for free. While he is correct that I created the problem by changing internet provider, there should be a user friendly way for me to change the password for the generator. And I think he owes me that. The ability to remotely monitor the generator's activity and tests is a huge perk. And unless the Kohler national hotline can help me. I guess I'll have to wait until July to enjoy that (6 months from now!) Service after the sale has always been an important factor in my purchasing decision. After this I don't feel that my satisfaction is very important to Brent or Browning Power systems read more

I contacted seven Generac authorized companies about getting an estimate to install a Generac at my home. Brent Browning, of Browning Power Systems, LLC was the only one of three to answer my phone call directly. I ended up having four of the companies give me estimates. Mr. Browning's estimate was competitive, but much more importantly I was impressed by his professionalism, knowledge, and demeanor. Over the course of a couple of months Brent always either directly answered my calls or returned them promptly. He helped walk me through the process of getting my gas meter upgraded for the Generac install, and what to expect from Consumers Energy's requirements for the installation, etc. The day of the installation Brent and his crew were at the house promptly at the agreed upon date, and time and the installation went smoothly, and efficiently. Browning Power System, LLC's entire installation crew were friendly, knowledgeable, efficient, and professional. Having a Generac install is not just about the installation, but also the reliability, and competency of the maintenance of the Generac, and I am highly confident that Browning Power Systems LLC was, and is the right choice for this product, and service. I could not be more satisfied with Brent, his crew, and his company. read more

Browning Power Systems - 14K Generac - Generator Installation/Repair Near Me - Saginaw, Michigan

Wanted a home generator for our new build and browning power gave it all to us.. awesome system, professional staff and knowledgeable installers.. so excited to have this generator installed! read more

As this was our first ever experience with an installed home generator, we did a lot of research leading up to deciding which brand and installer we felt the most confident about. The results led us to select Generac and Browning Power Systems, and we couldn't be happier with the outcome. Brent Browning did a superb job of discussing our options with us and matching the right machine to our household power and safety requirements. He then kept in constant contact with us (something our contractors for other jobs we've had performed during Covid have failed at), keeping us updated on the availability of our generator (in limited supply due to ongoing supply chain disruptions), and walking us through the pre-installation process, including coaching us on what to expect from our utility company (Consumers Energy of MI) regarding our gas meter upgrade. He even helped us in filing the required forms for getting the work started with the utility. On install day, Brent and his crew were on time, courteous, thorough, and professional, patiently answering all our questions and familiarizing us with the generator's operation, maintenance, and connection to our home Wi-Fi network. They left the installation area neat and free of debris, which we valued given it was located in a recently landscaped plant bed. Overall, we are extremely pleased with our experience with Browning Power Systems and recommend them without reservation. We look forward to having our home protected by Generac and Browning well into the future. read more