1. Brown’s Home Services

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Wilmington, IL

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Brown’s Home Services

3.5 (2 reviews)
Closed • Closed

Services - Brown’s Home Services

Carpet cleaning

Re-grouting

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10 years ago

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Marlan B.

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10 years ago

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Marlan B.

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Brown's Carpet Care - Our Work Horses

Brown's Carpet Care

(2 reviews)

HIghly recommend. Very reasonable price, very easy to make an appointment and they did an…read moreexcellent job! Thanks!

I purchased a home that had a waterproofing and radon mitigation system installed by Brown's Carpet…read moreCare for the previous owner. After moving in, I repeatedly contacted the company to obtain documentation and warranty information. It was extremely difficult to reach anyone. Eventually, I spoke with the owner, Marlon, who indicated there should be warranty information available and that his son-in-law, Matt, handled this type of work. He promised to investigate and follow up, but I never heard from him again. About a month later, my basement began taking on water during rain events. I again made numerous calls before Matt finally responded. After multiple cancellations, he eventually inspected the system and acknowledged awareness of the issue. When I asked for warranty documentation, he stated that he only had the original invoice and told me to contact him if problems continued. When water issues persisted, Matt said he had spoken with the owner and that they would attempt repairs, but only at my expense. After performing the work, he left the area unfinished and promised to return to complete the cleanup and repairs. He never came back, and further attempts to contact him or Brown's Carpet Care went unanswered. Only after I posted an online review did the company offer a refund for the work I had paid for. However, there were issues with the check they issued. Brenda, who handled financial matters, stated she would investigate what was needed to correct the issue, but I never received a follow-up despite repeated attempts to contact the company. Ultimately, I had to hire another waterproofing contractor and a separate radon mitigation company to correct the problems. Both contractors expressed concerns about the quality of the original work. After a lengthy legal dispute with the previous homeowner, the refund check became stale. When I contacted Brown's to request a replacement check, they again refused to communicate. Based on my experience, I cannot recommend Brown's Carpet Care. The lack of communication, poor customer service, failure to provide warranty documentation, and unwillingness to follow through on commitments made an already stressful situation significantly worse. My attorney contacted Brown's requesting that the refund be reissued in good faith, but the request was declined. I also later attempted to contact the company directly to resolve the matter, but my efforts were ignored.

Brown’s Home Services - carpet_cleaning - Updated October 2026

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