:( I saw some of the beautiful pottery while watching Brenda Gantt's cooking videos. I found the Jerry Brown Pottery website after listing to her glowing reviews and decided to order an $80.00 large flour bowl. This was October 12, 2020. After placing the order via the website, I never received a confirmation or an email to confirm the order. I called the next day and spoke with "Sandra". She assured me the order did take but they had up to a 4-week back log. I was fine with that but was surprised when I received my credit card statement and they had charged me prior to shipping. Okay, maybe that is how they do it. The week before Thanksgiving, I called to follow up on my order and got Sandra again. She told me it was in the kiln as we were speaking and it would ship the following Monday or Tuesday. Okay, I'm fine with that. On December 17th, I call again and speak with "Cameron". He tells me it is in the kiln now as we are speaking and it will ship priority mail the following Monday (December 21st). Wait, I've heard this before and I expressed my concern as I was not so trusting this time. He was very nice and said it would ship as promised. Okay, he sounded genuine and I like to give folks the benefit of the doubt. I really wanted the bowl. December 29th comes and still no bowl. I start looking up reviews for Jerry's Pottery. Not so good. "It's in the kiln and going to ship Monday" is the standard line. I call again, but no answer. I left a detailed voice mail with my concerns and asked to be called back. No one called. I called again on December 30, 2020. I get Cameron and went into a little more detail with my dissatisfaction. He was very apologetic and assured me the bowl had shipped but the mail was behind with mail delivery all over the country. Okay, I want to believe him, but am skeptical. I asked for the tracking number and told him I would find the bowl. I order a lot of things online and am very familiar with the tracking process. He said he would have to call me back. Okay, please call me back ASAP. Within 90 seconds of hanging up Cameron called me back and said he found his notes and had bad news. The bowl had been ready to ship as promised but as they were packing it a small crack was found and it could not be shipped. I'm done at this point and asked for a refund. He told me I would need to go through my credit card company as he could not issue a refund. Okay, this doesn't sound right, but I don't argue. I call my credit card company and am in the process of disputing the charge. Luckily I kept notes of all the times I spoke with them and the gist of our conversations. The girl at the credit card bank was very concerned that they did not offer refunds for items not shipped and called it FRAUD. These people are bogus. Stay away from them. Find you some pottery elsewhere.
I hate it for Ms Brenda Gantt. I am sure she would not be promoting their pottery if she knew this was happening to lots of people. She seems to be a very God loving person and seems truly genuine. In the meantime, I will let my credit card company deal with them. I was assured I would get my money bak. read more