On November 20th: The 1 Star is because most of the employees were nice. We came here thinking is was Brown Chiropractic (where we had a coupon for) and we thought we were in the wrong place because their name is now Optimal Health Integrated Medical - already off to a questionable start. I came in, with my husband, because I had a coupon for $27 for a full exam and consult, digital x-rays, hydro jet massage and chiropractic adjustment. We made our appointments and received a text message confirming our appointments. Then for the next 4 days (including the day of our appointment) we received text messages reminding us of our appointment. My husband ended up getting phone calls in addition to text messages. I thought it was a little excessive getting notified that many times about an appointment, especially since those appointment reminders also came in on Sunday and an hour before our appointment. We go in and the paperwork they want you to fill out seems a little much and personal for a chiropractor. ALL your paperwork is reviewed multiple times around other people - so hopefully you don't care about keeping your medical information private. Before anything happens we have to pay our $27 before we even have anything done to us - why are we paying before even being seen? We then go into a room where someone (not sure what their job title is but we assumed he was the chiropractor but later learned how wrong we were) asks us some questions and does some "tests" where he essentially just tells us we are tight and tender. Then we get some x-rays done, where it was a little uncomfortable being talked to about politics because I moved here from another state. We then view the x-rays and discuss a treatment plan that seemed a little much - who has time to come in 3 times a week for a minimum of 8 weeks. Then we have someone come in to discuss the plan and payment method, when we are still deciding if we should continue or not, and made it all about how we could save a whopping $160 if we pay $800 in full right now. Then we get told we have to do more x-rays, why couldn't all the x-rays be done at once? Then we meet the person who will be doing stretches with us, but no stretching today. After that we meet the medical side where we will be getting a shot of lidocaine - when neither one of us wanted a shot of anything. I am just confused as to why they want to inject us with a local anesthetic. They also tell us they will give us a tens machine on our second or third visit - why do we need that when we were told our x-rays don't show too many issues? Then we get moved to the hydro jet massage which was just you laying on a table with a roller moving under you across your back for 10 minutes. Finally we see the chiropractor. He does some adjustments on our lower back, which really just seemed like he was finding our pelvic bone rather than adjusting. He "releases" some tension from our upper back and then turns us over and cracks our neck and calls us good - so no actual adjustment. When we were checking out we were asked if we wanted to come back tomorrow - who can plan to come back multiple times, including the following day. We told them we would give them a call and then another person asked us and we had a back and forth for a few minutes with him insisting we schedule our appointments now rather than letting us call them to make one. He kept demanding we make appointments so we can get in a couple of times before Thanksgiving - which is Thursday and we came in on Monday. Finally after being there for 2 1/2 hours we were free feeling 100% NOT adjusted. Overall most of the people were nice, minus the one guy who kept hassling us about payments and scheduling. We wanted to be adjusted and it seems we did everything but get adjusted. Such a scam, forcing us to fill out all this useless paperwork, go to all these different "stations" and multiple x-rays just to not get an actual adjustment. I checked out their Facebook. It is interesting that their "Brown Chiropractic - Knoxville" page has recent posts while their "Optimal Health Integrated Medical" page has the Brown Chiropractic name in their profile picture yet has not been posted on since February of 2023 - yet this is their current name. Can you please choose one name and stick with it so you don't confuse people.
On December 12th: I received a bill from my insurance company. This horrible practice billed both my husband and me different amounts and charged our insurance company an outrageous amount for a visit that didn't even do anything. Not only do they scam you but they scam your insurance company out of money as well, for no treatment. This entire company needs to be shut down. They also charged me for two doctors I never even saw or were introduced to. One of the "doctors" isn't even on any of their websites. How can they charge in person and then go against the coupon and charge your insurance company? Complete a total scam! RUN FROM THIS PLACE! read more