Room is adorable, place is nice, so far care is great. Just got here at 2pm today & I love my…read morelittle room -reminds me of a small Cape cod Cabin ‍

Two stars to the many people that were great. Overall awful experience in nursing area. I still…read morehave nightmares and am meeting with the Dept of Health.

I found this facility lovely on the outside and lacking , when quality care was most needed. There…read morewas disparity in quality of care form independent living, to nursing care, to long term care and assisted living. Mice and vermin were in nursing home rooms for over 2 years, an experience where a resident was not given accurate medication, and a family member argued with nursing staff when resident was in hospice, and staff reprimands to other staff to not engage family. Regular reports of cold food, inaccurate food delivered and dangerous broken serving trays. Family member had great care from some CNA and nurses, and housekeeping staff in Acute nursing care at Oak, and then to find they were fired. For the prices paid, and promises offered, independent livin is lovely, But when people need most help, this facility fell deeply short. A word of encouragement to spend time checking out the facility. Look behind the pretty surface so you get the caring needed at a tie that it is more necessary.

I'd say "could be better" but really, depending on which you live in, i.e. independent, assisted,…read moreor skilled nursing, you're going to have a totally different experience & so I'm saying "Not good" because for Assisted Living & Skilled Nursing it really is NOT GOOD. FIRST you have to understand that, although it's "the Quadrangle," it's really SUNRISE SENIOR LIVING, a for-profit company that is expanding all across the USA with over 242 locations. So the money you pay in is really used for Sunrise to expand nationally. Once you get that, it all makes sense. Then you need to understand that Sunrise is an REIT, a Real Estate Investment Trust. It's all about the investors making money; it's not about your loved one, or you, getting the best care possible. They skimp in as many ways as they can so the investors make money. This place - beware. The Independent Living is okay, Like all the photos, everything is beautiful. But Sunrise, the Quadrangle, is cheap. The signs at the elevators are so confusing & years ago we asked them to update them & make them easier for residents & for guests to understand. But no, they're cheap. What would it cost them to improve these signs so people could figure out whether they need to go up one floor or down one floor? Pennies. Really, what would it cost them? But my biggest beef is really with the Assisted Living & even more, with the Skilled Nursing. It's all about SUNRISE. When you or your loved one go to AL, building 8, your rooms are smaller, but the monthly expense doubles, PLUS you ALSO have to pay for meals (whereas in IL, the one hot meal/day is included in your "rent." So be prepared to pay more than double what you did, and have to live in a space now half the size. I could go on & on. There is no exercise room in the Assisted Living. So you or your loved one are going to go physically downhill quickly. They have chair exercise but big deal. No recumbent bikes to pedal, nothing. Oh sure you can walk a mile (literally the other side of the property) through the hallways to get to the main building's fitness room, but you might need to hire an aid to walk you there/back; or maybe your paid aid won't even want to walk you or push your wheelchair that far. Expect to deteriorate. The aids are rude. Is it their fault? They're paid bottom barrel so that's what Sunrise hires. And for the most part they're rude to the residents. (The kitchen & dining room staff, on the other hand, was so lovely.) If you get a nice & caring aid, the Quadrangle rotates them so the nice aid you had, and who knows what you want and need, you no longer have. And you have to start all over again telling them what goes where, and w them learning your mother is a PERSON!!!!! My relative, my mother, lost SO MANY GARMENTS there bc these aids do all the laundry middle of the night & and other people's laundry ends up in your loved ones closets or drawers, and your loved ones clothing ends up G-D knows where. The man in charge was so rude. He basically was supporting the hires. He didn't advocate for the residents, ever. Another beef is you don't get an Information Booklet. The rules of this Assisted Living are totally different from the Independent, but the booklet is like white bread. Totally devoid of any helpful information, helpful for the resident, helpful for the family member. I tried for 2 years to get them to update the booklet, even telling them what information we needed, what was unclear about the other booklet, or even put it online . NOTHING. They don't really want you to know. I'm writing this based on the experiences of three relatives and based on my own experience taking care of one of them.

Marple Gardens nursing facility located in Broomall has an unjustified rating. Our family gives it…read more4 stars! Everyone we met from admissions to receptionist, nursing staff, therapist and social worker could not be more genuine, caring people who treat every patient with respect and kindness. This quality of staff made a difference for my brother who after his stroke thrived in their care. Marple Gardens is a very clean, quiet facility. My brother loved the outdoor courtyard where he could socialize and enjoy the love from a visiting pet. The communication from all staff is exceptional, and they will call the family with any questions. After an appalling experience at a highly rated nearby hospital, we found renewed faith in the health industry at Marple Gardens. Everyone (family and patients) is treated with respect and dignity. THANK YOU! Marple Gardens!! Family of Anthony Cocco

This facility is very clean. Broomall employees are very caring, friendly and empathetic to the…read morepatients needs. The receptionist Marie is very bubbly and a happy individual. She puts a smile on my face. Jenyl, Myra, Francine, Erica and many others has been very supportive with my mother who has cancer. Thank you!

I would consider sending your loved one to another facility, especially if they are unable to speak…read morefor themselves. While they claim to be a rehab, mom did not make any progress in her 6 weeks there. She had 5 falls and one UTI. They lost most of her clothes and she was transferred to another nursing facility in only a gown. The clothes were eventually found but only after more were purchased. I was given the wrong information about items missing during the hospital transport. Anastasia Jones told me their inventory was checked and the items must have been lost in the transport van. The missing items showed up on her transfer day when I picked up the few items of clothing they did have for her. It is also appears she had a stroke during her stay there. Her stay there was a detriment to her health. I should mention, I was offered a refund for the missing clothes. When the clothes were found, I emailed to see if the refund was still on the table since I had to purchase new clothes to replace the missing ones. That email came back-could not be delivered. Looks like Nathan Weiss blocked my email. I did give the one star for the nice nurses.

If you're looking for quality continuing care, you're not going to find it at Westgate Hills. In…read moreaddition to being shabby, the facility is filthy, smells like urine, and is poorly managed. Complaints or concerns were either not addressed or were only resolved with an unacceptable amount of effort on our end. Westgate Hills Nursing Center did not provide an environment where my Mom could improve mentally and physically. Thankfully, we were able to move her out before she experienced any further decline.

Just spent 2 weeks there. I will NEVER go back. If I could award a zero, I would…read more The place is focused on its own staff rather then the patients. I was awakened at 5am every day so that the staff could bathe my incontinent roommate before shift change. During shift change, it was impossible to get assistance even after pressing the urgent call bell. Three times I waited over an hour to get help. Most of the nurses were nice, but there was one who kept yelling at me. When I asked her not to yell, she said she wasn't yelling and that she just had a loud voice. The food was awful. I have a restricted diet and the kitchen couldn't manage to get me meals that I could actually enjoy. On several occasions, my dinner consisted of 4 slices of dry bread toasted on one side and a pile of lunch meat, with no mayo, margarine or anything else. I was given a prescription for oxycodone when I left, but my pharmacy wouldn't fill it because it was incomplete.

There should be an option to give zero stars…read more My experience with Wayne Center Nursing and Rehab was extremely disappointing. My grandmother suffered serious neglect during their stay, which ultimately resulted in an emergency hospital visit after they did not monitor her glucose levels properly and she was found by family hypothermic and in Hypoglycemia. The staff at Wayne Center failed to monitor her properly, allowing it to deteriorate to a critical point without taking appropriate action. When the emergency unfolded, the communication from the facility was virtually non-existent. I had to learn from hospital staff how bad things had gotten and was left in the dark about how the situation had been mishandled. The extremely rude nursing staff showed little accountability, and any attempts to get a clear explanation were met with vague responses. I have waited days for the administration to respond and they have not taken any accountability either. Not one phone call to address what took place. I would never recommend Wayne Center to anyone seeking safe, attentive, and professional care for their loved ones. Don't be fooled by the cleanliness, homey feel, or Ginger the support cat that hangs out in the lobby. This facility could have been the result of a patient's death if not found in time.

If you have any respect and concern for your family member or friend, DO NOT allow anyone to place…read morethem in this hell hole!!! The place should be shut down. Three people to a room, blood splatters on the equipment and wall. The place smelled so bad it was enough to gag you. A mixture of filth, urine, feces, and decay. My father-in-law was sent there from Paoli hospital, in less then 10 hours, we had to call 911 to get him medical treatment. The so called nurse ignored our pleas to get him help for the blood clots clearly floating in the collection bag and his screaming out in pain ( caused by a bad PEG tube in his stomach fund at the ER and an infected catheter) The ambulance crew were astonished at the poor condition and lack of staff cooperation and immediately agreed to transport him out of the bowels of hell. Found out later Dad was repeatedly asking to use the bathroom and was ignored (he was bed ridden) begging for assistance and a bed pan at least. He could no longer hold his bowels and was forced to move to the side of the bed and poop on the floor. The staff were yelling at him about it when we got there at 900AM that morning. When we called 911, the nurse stopped administering any aid and went behind the desk at sat his fat ass down.

Horrible experience for my aunt never was told she had the flu until I opened her meds bag to come…read morehome to went to visit her no water was on her table but they were the first to come at me about her behavior well I'm sorry she had the flu as soon as she got out of there she was sent back to the hospital for dehydration and she is traumatized from there I have to calm her down every nite now saying she is never going back to that rehab

--- Special thanks…read moreto SKR Home Health Care for making so many great memories! As we approached our daughter's wedding week in Philadelphia, we realized we had overlooked how to care for our 92 year old dad over the wedding weekend. At the time we were not a client and after contacting SKR Home Healthcare, we were reassured immediately that dad would be safe and cared for.Susan took control and, within less than 24 hours, provided an immediate solution with an aide that fit dad's personality for the entire weekend. Not only was our father in "loving hands," but he was dressed impeccably and attended both the wedding ceremony and the entire reception at The Ballroom at Ben with his SKR aide also dressed in a beautiful navy suit close by his side. Many thanks for your services and making everlasting memories with our dad.

SKR was completely reliable. We had 24-hour care, 7 days a week. SKR never missed a shift. And…read morethe aides they sent were caring and compassionate, and very patient with my challenging husband.

Trusting Dunwoody with my parents' care is a decision I deeply regret. My father contracted COVID…read morefrom another resident while living there and later passed away due to complications. During one of the most devastating moments of our lives, Dunwoody made everything harder. Within one hour of returning from the funeral, Dunwoody hand delivered an eviction notice to my mother and was given 72 hours to find a new place to live. The lack of compassion and human decency was shocking. All bills were paid and up to date. Thankfully, we found Brightview community where my mother is thriving and is treated with respect and genuine care. I would not wish our Dunwoody experience on anyone.

Everyone from the front door receptionist to the housekeeping team, dining services, aides, nurses,…read moresocial worker, and doctors tending to mom were simply the best. Our mom spent about 3 months here for rehab, skilled nursing and then hospice care. She was treated with love and respect. We highly recommend the Dunwoody Care Center for your loved one. A deeply group of kind caregivers.

Horrible! The people have no personalities. Took my child there for 3 months and saw no results…read more Switched to an area Physical therapy clinic and saw more results and learned more in the first visit. Be wary!

oh my goodness!! great care!! was there for rehab a couple…read moreof times, kindness and great care is their byword!! rehab staff were pleasant and helpful! food was good and hot! laundry was quick ! nursing staff attentive and noticed any problem!!. activities were frequent. 5 star treatment by aides!! Mass on Sunday for Catholics and family if they choose. rosary each morning. also exercise class on closed tv daily. staff checked frequently.

My grandmother was a resident at Little Flower a while ago and her care was phenomenal. The…read morefacility is clean and welcoming and the staff was amazing. When my grandmother passed, several nurses and aides attended her funeral. We visited my grandmother daily and we knew even when we were not there, shew as getting the best care. The staff was always so nice and so eager to assist us with any request we had. My grandmother was happy and in a very safe and caring place. God bless!