This place has added 10+ years to my life. First of all, them switching to new management was the worst most horrible and difficult thing to ever happen. Me and my roomates got a random $300 charge on our room for no reason (old management said it would be waived, new management refused to take away the fee). Our carpets reeked, garbage disposal won't work, weird patches on the wall, toilets broken. Yeah so worth $1,200! Not to mention your packages will get stolen. Oh and don't even try to put in a maintenance request because they have so many they can't keep up. Good luck if you live here. read more

awesome apartment so amazaing great gifts and prizes so amazing love the couches and wifi is perfect

My son lived there between 5/15/24 and 7/15/24. He re-let from a student to stay on campus during the summer. We got a bill today (8/20/24) for damages. $200 - damage to box spring (Upon asking about it, we were sent a picture of a piece of wood with a crack in it. We don't recognize it. We did inspect the apartment before moving in, but it appears this may have been damage under the mattress cover, but really not sure, nor have we gotten an answer back). He had no issues with the bed while living there. $100 - trash fee My son and husband cleaned the apartment thoroughly before he left. He did leave his roommates food and pantry items there though....minimal items...maybe 10 items....paper towels, plastic utensils in a box, and a few items in the refrigerator. All neatly together. To remove those items, they charged $100. Pictures sent by property manager of damages have been posted under Brookside Downtown. If anyone has experienced excessive charges like this, please reach out to me at melissacurryandassociates@gmail.com. https://law.justia.com/codes/missouri/title-xxxvi/chapter-535/section-535-300/ 3. Within thirty days after the date of termination of the tenancy, the landlord shall: (2) Furnish to the tenant a written itemized list of the damages for which the security deposit or any portion thereof is withheld, along with the balance of the security deposit. read more

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I have mixed feelings about Brookside. I did live in a Brookside building for 3 years, but I can't say I would recommend it at all. If I could go back in time knowing what I know now I would not have lived here at all. First, they are not helpful what so ever when residents report incidents in which they didn't feel safe. The price is outrageous. These are easily the most expensive apartments in all of Columbia. I will admit part of the price you pay for Brookside includes the connivence of it. The buildings come fully furnished, utilities are included in rent, and the locations for all the downtown building are great. Very close to campus and numerous bars and restaurants. However, there are other apartments downtown that are just as nice and much cheaper. You do have to furnish the others, but I recommend finding one you love and that you plan to stay in for 2-3 years and then furnishing them is 100% worth it. Brookside has TERRIBLE customer service. Specifically, the property manager Aimee. She is willing to work with NO ONE regarding ANY issue you may have. Do not expect her to help you out or be flexible for you in any way. Maintenance is very responsive and is the only way Brookside slightly redeems themselves in the customer service department. Last their leases run from ~Aug 3rd to ~July 15th give or take a few days. Bottomline is they make you move out half way through July, but still pay a full months of rent for July. It makes no sense and is absolutely absurd. If they want to end their leases in the middle of July thats fine, but at least prorate rent for that month rather than make their tenants pay a full month of rent. Overall, I do not recommend living in a Brookside building. read more

amazing place and good location. I loved it and enjoy all the unique features. Would recommend

Amazing staff! I was very stressed when I came in to tour and get my lease signed but Morgan Canova was very helpful in explaining everything and guiding me through the process. read more

Do not rent Property management company Real Equity Management has poor customer service. They are not responsive with concerns. read more

Completely agree with Jacqueline B's review about this place. It is bait and switch. When you google Brookside apartments, their website shows photos of their downtown location but you are more likely to get one of their older buildings in town. eg The building on Locust is dark and dinghy, the carpet in the bedrooms is the color of dark mustard and despite their charging you for furniture rental, the furniture have clearly seen better days. The building also does not have elevators, so pray you don't get the top floor. Also pray you get a room with a decent size window, not one that is 2'x2'. When you ask to see one of the apartments before you sign the lease, they show you the model in the lobby of their downtown office. Trust me, it is NOTHING like the real apartments. The only good thing I can say about the Locust st apartments is that they are big. Washer and dryer are regular size. read more

Total bait and switch just like the other ridiculously priced apartments in downtown Columbia that lure these college kids in. What they see is a beautiful model but what they move into is a run down version of that! Just got a $99 'maintenance' charge after having management come and check for bed bugs or insects or something (mind you they did NOT disclose this fee, it just showed up on rent as addtl fee!) and they did NOTHING other than tell my kiddo they couldn't find anything. Meanwhile, she has 4~5 bites that appeared on her legs after 1 night of sleeping. She washed her already clean sheets again and the next morning woke up with more bites! These bites got swollen, hot and puss filled so she proceeded to go to the doctor to have them checked out. Doctor confirmed they were some form of bite and they were infected. They diagnosed it as cellulitis and gave her very heavy antibiotics. We contacted the management again and they refused to do anything saying that unless they know the TYPE of bug that bit her then they can't treat the apartment. Seriously???? This place PREYS on all of us parents willing to pay the ridiculous rent for our kids. For parking and 1/4 of her rent we pay over $950 a month... that means they are getting $950 x 4 for one small apartment! And this assumes no extra charges come thru which mind you always happens! The cost of that small apartment is more than a monthly mortgage on a decent size house! Anyway, I called about this fee and was cut off by them, siting 'section blah blah' in your signed lease indicates you have to pay for that. Very rude and unapologetic and remember ~ they did NOTHING to help the problem for that extra charge...just said 'nope, no bugs' and left. I highly advise looking some place else to call home while living in Columbia! read more

Terrible. Everything about it. Maybe shakes is a little better. 1102 and 1118 are overpriced and trashed.

DO NOT. LIVE HERE.......My son lived in Brookside on Locust. It is expensive but was built super cheap, maintained cheap and furnished cheap. The management is apparently College Students and literally no help. The only thing they excel at are sending out notices on things and threatening fines. In the end, my son was fined upon move out for normal wear and tear on cheap furnishings. It a shame that they have that location as they will continue to get students and take advantage of the matter. I have had kids in College for years, all living in apartments, and I have never had any trouble, until we tried Brookside. avoid, avoid, avoid, avoid read more

Our apartment was very gross when we moved in. Obvious not mopped, vacuumed or dusted. On move in we swifter our floors and the pad was black...gross. We ended steam cleaning the couches and carpets too, the water was so disgusting. After about a month living there my roommates and I started getting sick, we'll come to find out with had mold in our air vents and no filter! Maintenance did NOTHING about this, we had to take care of it ourselves. Our microwave brook and wasn't replaced for 2 weeks. Our fridge brook. Also the security and safety is so bad. 10/10 would not recommend read more

I lived in a brookside apartment for a year and out of all 3 I have lived it, it was by far the worst apartment I've ever lived in. Our ceiling would leak for days on end and their big fix was to just patch the ceiling with spackle... shocker a few weeks later the same massive spot would just start leaking again. They made us take a banner down that we were making money off of because "you cannot hang banners from your balcony", however walk around downtown Columbia and you can see almost every balcony has one hanging. There are millions of other problems like our AC until being out for 2 weeks this summer and our doors not being able to lock, but I don't need to get into that. Overall terrible customer service, they call it CROOKSIDE for a reason. read more

When I demanded that I come and see the room I was about to lease for nearly $9000.00, the guy on the phone said that their policies are to not allow the patrons to see their room. Like the other reviewers before me, definitely DO NOT SIGN THE PAYMENT LEASE until you have seen an actual apartment room. read more

0 Stars. As a parent, do not let you student sublease here over the summer (or rent during year). My daughter subleased in the summer. The apartment was in horrible shape and then they charged huge fees for "damages" when her sublease ended. Come to find out they didn't check the apartment for any "damages" when she started her sublease. So every summer subleaser was charged for carpet damages and dirty tile (around $200-$300 each). When I said she was only there 8 weeks and I'm sure the dirty carpet was from prior renter, they told me she signed a form saying she would take apartment "as is." I know my daughter didn't realize that meant any "damage" or wear and tear from prior renter would be her responsibility. I've tried complaining and they are rude. They take advantage of college students! The other cons: The washer ruiner her clothes. She received a shock from the washer. The water was brown. The elevator rarely worked. I do not recommend at all! read more

You'll be living in more filth than the homeless these apartments are not safe covered in mold and dust

Daughter moved into Brookside Midtown and the place was absolutely filthy. We're paying over 800/month.....you'd think they could clean the place!! read more

Absolute sham of a company. I paid $60 a month to park in their garage. They towed me from that garage and then told me "we can't do anything about it." So I had to pay an additional $250 to get my car back. After moving out, they hit us with absurd charges. Avoid brookside at all costs. I cannot stress what a joke of a company this is. OH and they made an "accounting mistake" and charged us an extra 120 per person 8 MONTHS after moving out. When I called to inquire about it, I got the run-around, per usual. Let me tell you, they have it down. They will redirect you 6 times until you just give up, no one has answers. Just fines pulled out of thin air, unaccountability, and shadiness. Absolute sham. read more

I heard more than enough bad stuff about Brookside from friends before I moved in, but ignored it because I liked the location and my roommates. I'm not even two weeks into living here and I already regret it. The apartments are disgusting, and our wifi has been broken for over half the time we've lived here. When you call for help, you're either gonna get someone that has no clue what they're talking about, or just doesn't care. The worst part tho, is the fact that they impounded 5 cars of residents trying to move their stuff in one night alone (including mine). The fact that they're impounding residents cars without a warning for parking in the lot behind the building, yet do nothing about the drug addicted homeless people that bum around that exact same parking lot and harass residents for money is ridiculous. I don't care what unit style they give you, or how good the location is, or if they give you a discount... you will be overpaying their value eightfold regardless. Signing here was the biggest mistake I've made in years. read more

My daughter signed a FIVE month lease (8/18-12/18) as she was graduating in December. I asked for the total amount as I was going to write one check. Amount was given, which I paid. In January of 2019 we started receiving emails that we owed for the next semester (remember we signed a FIVE month lease). We called the office and said they must've sent the email in error. They wouldn't back down for the stance. After almost two weeks they admitted they made a mistake and all was good. Until, a few days later we received an email that we owed for SIX months of utilities and furniture rental (again, keep in mind we signed a FIVE month lease). I emailed the office and explained that I asked for a lump sum that I wanted to write one check for the FIVE months we had the lease. I was told they made a mistake and didn't include the utilities and furniture in the sum they gave me. I still owe for SIX months. IMPOSSIBLE, I signed a FIVE month lease. This went on for almost a month. Brookside turned me over to their legal department. After talking with the attorney he came to the conclusion that Brookside was wrong. I asked that Brookside send me a letter clearing our name (Incase it effects our credit rating). They refused!! Shame on them!! My mistake was not renting from....UCentre, Todd, Rise on 9 or ANY OTHER place. read more

My son resides at the Brookside downtown. His lease ends in July. As of this week there are damages on his account for with no explanation. So it will be interesting to see HOW MANY more damage fees will be applied when there is nothing. I will also be sure that multiple videos are taken after they are moved out to prove no further damage or cleaning fees. It's looks nice. But it's a horrible place to reside. If they want to keep charging damage fees (when there is NO DAMAGE) don't worry maybe the residents should charge for the inconvenience of elevator breaks, security cameras being broken , holes in the walls in the hallways. Fire alarms going off. Internet always going out. Cold showers. Should I continue? Don't worry this is only the first review. I'll update when we need to get an attorney involved. No worries there! The prosecuting attorney is a relative! He is very fair! This wouldn't allow me to give ZERO stars. read more

Would not necessarily recommend unless you get to see the apartment before booking. # of us got apartments that the carpet was dirty, couch dirty and fridge smelled like something died in it. I believe they charge a $300 cleaning fee when apartment changes hands so what is that $300 going towards. The facility/grounds are nice. Parking limited so most likely if new will have to get parking yourself not on property. read more

These are the most scandalous people you will ever do business with. They will tell you one thing but do another. Its nearly impossible to contact them unless its about signing a lease, but after that you won't hear back from them for at least a week. They are very rude and difficult to work with. They will add small charges to your bill without ever telling you. They have nice units, but idiots are running the show here. After I signed my lease they not only switched my roommates but completely switched my room. The only reason I signed was to get that specific rooms view but they switched it without my consent. Not happy with anybody here and I wish I never signed with Brookside. Biggest regret of the year. read more