Hard to even click on 1 star. The Brooks family are the most incompetent, unprofessional, unsympathetic crooks I have ever had to deal with. Mr and Mrs yelling and arguing with each other during our consultation to discuss the details of burying my brother. They were late to bring my brother to the church for his funeral service. The only card of condolence we received was the one literally handed to my grandmother from her aunt. This is very suspicious since we have had some people ask if we recieved their cards (which we didn't). I could elaborate in more detail of the unbelievably, horrible experience we had as a family grieving our 18 yr old loved one lost to gun violence in these increasingly, dangerous streets of St. Paul/Minneapolis, but it still brings me to tears exactly one year later. The disrespect for my dead brother and his grieving mother was incomprehensible! Why these people are still in operation today is beyond disbelief to me. Please, please do not use The Brooks services. Having to bury a loved one is painful enough, but to add the guilt of sending them off in this way is horrific. Believe me, the only thing the Brooks saw when we walked through their door were money signs. No empathy, period.
The only reason you see 2.5 stars for this joke of a funeral home is because MARGARET BROOKS GAVE HERSELF 5 STARS!!! THEY NEED TO BE SHUT DOWN. NOBODY SHOULD EVER HAVE TO EXPERIENCE WHAT OUR FAMILY DID, EVER read more