My sales associate, Jody, stated that although my kitchen was small, it was one of her more difficult when came to measuring, with the angels involved. After finally choosing my cabinets, my Jody tells me the maker discontinued my choice. We then had to go a a manufacturer that Brooks Brothers recently acquired. The cabinets were exactly what I had wanted. I was told that installation would take 1-2 days, as my kitchen is small. I was scheduled for a Monday installation and took that day off work to be present. I was called the Thursday before by the installation manager, who said they could begin installation in that Friday before...GREAT! The installers arrived and were here until about 3:00, and said they'd be back next week to finish. Monday came and NO ONE SHOWED UP!! NO ONE CALLED to say they wouldn't be here! I called the installation manager, Noel, and was told there had been no guarantee that they would be here on that Monday, as they had a new build on a time budget that needed finished. Now, remember, this is the Monday that I WAS SCHEDULED! I had taken time off work! My sales associate was of NO HELP! I called the owner, Brian Books, who confirmed that the installers had to finish this other hundred thousand dollar job. Needless to say, I was NOT HAPPY! After explaining that my kitchen may not have been $100,000 contract, it was very important to me! I also explained that this had been MY SCHEDULED day for installation and I had taken the day off . NO ONE bothered to call me and tell me that I would not have any installers on my partially installed cabinets, on my pre-scheduled day. Bryan Brooks knew how upset I was and said that he would get someone over later in the day. That afternoon, an installer did return. However, it was over 10 days before the installation was 95% completed, as they didn't come every day. PLUS, one cabinet was wrong and needed to be reordered and re-made, and my acrylic inserts on four of the doors were the wrong inserts and those four cabinet doors had to be taken back to the shop and the correct inserts placed... THAT took another four weeks and we only got someone out to install them, by calling Brian Brooks, again, to get someone out to put them back on! I had stopped communicating with our sales associate, Jody, as she seemed of no help with completing this installation. She told my husband that rather than have the installers come back twice, once to install the incorrect cabinet that was being remade and once for the correct inserts on the four cabinet doors, she said it was best to wait and have the installers come at one time to do all that work. However, the inserts on the four cabinet doors have been ready for over two weeks and who knows when the new cabinet would arrive! Hence my call to Bryan Brooks to get those installed! FINALLY, the cabinet that needed ordered and re-made arrived and was installed. My electrician who was helping with the kitchen remodel, and has been working in the industry for over 30 years, was shocked with all the installation issues and said he had heard similar complaints over the past couple of years about this company... I wish I would have known that before I committed! Bottom line: I do love my cabinets, even though we've already had to have the silverware drawer replaced due to faulty craftsmanship. Brian Brooks was accommodating when I found it necessary to call him, which should not have been necessary on multiple occasions.However, I do not feel my sales associate, Jody, was "on my side" after the order went in. The installation department leaves a lot to be desired! I just hope my review doesn't reflect on the guarantee commitment by Brooks Brothers! read more