I feel like writing this review in an attempt to normalize shaming hospital services the same as…read moreany other customer service. And let me preface this, not with some political statement but an appeal to compassionate healthcare and the old ways of hospitality. My family has had emergencies come up in Southeast Asian hospitals and American hospitals, and we wonder why our Us healthcare system has lost touch with the fact that as much as emergency room services are for public access, they are still more importantly, customer service institutions. And the US is grossly inept on the economics of service to the customer first of all, over anything else, this is the true meaning of free market capitalism in healthcare. First of all, upon arriving to our local ER checkin two staff are unable to assist more than one visiting patient/customer, while my family member has a significant cut to the finger. Second, after getting to a room to address this profusely bleeding finger with possible nerve damage the first medical staff met are possibly nurses and they are pleasant and quick to sponge wash (my family thinks that they didn't even use antibiotic saline solution to cleanse it) the cut and reapply good clean gauze and pressure. However they both leave the room for the provider, when in Southeast Asia and classical American medicine one would have stayed with the patient to relieve them from holding pressure on the wound themselves. Third when the doctor arrives in the room, they seem a bit too aloof and inconsiderate, they answered our questions well enough and placed a clotting pad on the cut, but forgot to advise us of the complications with potential nerve damage in the finger, when care standards clearly advise them to give proper advice and consent considerations. My family member took the pain so well that they didn't ask about it at all, but even so this should have been one of their concerns considering the nerves present in the fingers and how we might follow up with a family doctor later. Our experience in Southeast Asia before had been such that the staff just seems to float around the room knowing exactly what to do and give more compassionate attention to their patients/customers. The final thing they missed at Prairie Lakes is that neither the doctor or the nursing staff placed antibacterial/pain solution before wrapping a bandage around it and neither washed up the rest of the blood on my family member's hand afterwards, This would be standard before private healthcare surrendered to government officials and the service mindset of the government took over American healthcare but is also standard in other countries today. So overall, the US healthcare we received last night was that they missed washing with saline solution, they missed application of antibiotic under the bandage, they missed cleaning up the patient before discharge, they missed on customer service and attitude, they missed on neglecting to use a better acelity non adherent net gauze dressing on the injury, and they missed on dietary advice against pickled foods that may cause pus to form on the wound, they missed on advice to cleanse everyday, and missed on other pertinent issues relating to recovery and dressing/wound care. And what all this poor service will cost? Who knows, I may update with billing later but you can be sure I won't be happy with it! If we can have more people with genuine concern for the customer in healthcare and post more honest reviews, this may just be one way to start the improvement process in our healthcare system. if we had government divorced from the customer service side of healthcare and instant review feedback that Hospital admin actually listened to that would alone improve things greatly. Another thing would be to address the difficulty in the patient-doctor relationship that exists in our current healthcare industrial complex that forces other healthcare institutions to surrender to government intervention and financial aid due to the government takeover of healthcare over the last few decades. Peace and God's blessings be with you all, and while we appreciate their efforts, we will pray that they will become free to practice real medicine.

I would have given 5 stars if they had immediately given me a bucket of ice like I begged when I…read morearrived with a broken wrist...oh well. As the pain increased I got the incoming paperwork done, with gritted teeth... Her Question: have you been admitted to this hospital before? My Answer: Yes, when I was seven years old. My Question: Am I in the system? Her Answer: no. More gritted teeth and more questions... Nurse was great, x-ray tech (on call July 4th weekend) made it there quickly, and the doc was somber but friendly and efficient. Got to peek at my wrist fracture and chip on an iPad. Would have been way more enjoyable without the pain, but then I wouldn't have been able to give this review...

I would give zero stars. They didn't give my husband all his patients rights and basically…read morepressured my husband to make me leave during his procedure. He wanted me there and he felt he had no choice to get me to leave. When his procedure was done, they didn't call me after they told him I would be waiting for him in recovery after he gets through the anesthesia. They never called me. He(Husband)ended up texting me 30-45 minutes later when he asked if they called me. They basically forgot. Don't go to this hospital if you can help it! They don't respect patient rights or will only give you the options they prefer. Always know you can ask for a patient advocate if you feel they are not being fair or unethical. You are always allowed a designated person and support person under the MN Patients Bill of Rights Act. Don't let these nurses push you around. We will never be going back as both of us were treated with little to no respect.

Horrible service and forget about using mychart. You send the Dr. a message and an idiot Nurse…read moretries to be a Dr and responds instead. No method of reaching someone in charge to complain too. I also complained to my doctor for 3 months about chest pain and he blew it off. Heart surgery immediately when I went to the ER.

Great full service hospital with an ER and all services. It was a warm and welcoming area. There is…read morefree WiFi.

quality of care is horrible. I went in with a sprained ankle/knee and basically took care of…read moremyself. They hooked me up to a BP cuff and a pulse ox. That's it. Other than that, I took care of myself, wrapped my ankle and knee back up and left after X-ray did their job. Dr was useless. But thanks. If i could just go in and get X-rays, who needs the rest? Lazy nurses sat at the station the whole time.

Great place to go if you need some quick medical care. The staff is really nice. The emergency door…read moreon the north end of the building is always open.

I've visited family at this hospital many, many times and have even been a patient at this hospital…read morewhen I was younger. My family has known the staff here for a long time and only have nice things to say about them. They work hard to provide a caring and loving environment!