I've been a patient here for over a year and just discovered I never wrote a review. How can that…read morebe for such a five star experience! I was referred by a spine surgeon that knew surgery was not an option for me. The doctor that had ordered an MRI of my back said I should NEVER consider spine surgery. When I first arrived at this practice over a year ago the PA Shaun Nicole Wright had reviewed my MRI. After an exam she determined I was definitely a candidate for a spinal injection. Since I have numerous issues with my back she let me choose which area was of highest priority to me for treatment. She warned me that whatever I chose would be the only injection for at least three months. When I indicated lower spine she was a little surprised but then on manual pressure examination she agreed. At the end of the first visit I stopped at the office for surgical scheduling for an SI Injection. After the 1st injection I am sold and have recommended to others to skip major surgery and consider cortisone injections. In the past year I have remained in the kind care of PA Shaun Wright. She herself is fabulous, thorough, and well informed. Last November when I needed a repeat of the SI injection she knew the surgeon was going on maternity leave. While I sat in the exam room she reached out first hand to the surgeon to see if I could be squeaked in. The surgeon, Dr Bauer agreed to do my injection in the office the following week since space in the Surgical Center was not available. Not many doctors would be thar accommodating. I have remained a loyal patient since the beginning and go every three months for reevaluation. The injections are so successful that I can go much longer than the three month required interval. Thanks for a true FIVE STAR EXPERIENCE !

Took my pain away , what more can you ask for . Doctors and staff are excellent. Kind and friendly…read more, they seem genuine in their concern .

Dr. Labatia is an excellent Dr and does his very best to create a plan to get your quality of life…read moreback! He listens to all your concerns and explains your treatment options. I've never felt just like a name on a chart. Quite the opposite the entire staff makes you feel welcomed. I would highly recommend him to anyone without hesitation.

Dr. Labatia really LISTENS to all of my concerns. He takes my pain very seriously and treats me…read morevery kind and professionally. I've recommended him to 3 other people who are also now his patients as well! The ladies who work the front desk are also nice. I only wish they answered the phone more! -MB

Dr Wilson is amazing. She is kind, understanding and very knowledgeable. Her staff is truly amazing…read morealso. After being treated at another pain group in St Matthews and being treated extremely poor just like a number it's a breath of fresh air to find a provider who really cares.

Sucks! Rude staff and doctors just rush you out the room and dont take the time to listen to your…read morequestions and/or concerns!

Dr. Nathan Lamborne NPI number 172-0494537 No moral compass,…read moreNo Empathy, Dishonest, I am a DISABLED VETERAN with multiple tours I was referred to Nathan to help me control my pain from dr peters because I was told that he was a great doctor. I did multiple tours overseas for the United States military which I have had so many reconstructive surgeries and also a work related incident that I fell over 30 feet and had to have yet another surgery I received a dismissal letter when I returned from out of state for work stating he's not going to help me and I am not a patient anymore I did not receive a phone call. I did not receive any type of text no email no verbal warning no written warning no counseling nothing I notified his office of my absence for work due to the severe weather like tornadoes, flooding that we had in the months of march and April I even spoke with him in person when I saw him at my last appointment passing in the hallway and lamborn replied, just notify the office and you will be fine I have spoke with other patients in the waiting room and they have missed upwards of 5 to 6 random drug appointments and still are patience I have talked to people that have failed multiple drug tests and still are patient He is still treating. I have not failed a drug test or had any illegal substance in my system. He also falsely accuse me of running out of medicine early on the notice I received when I had to have oral surgery and he increased my dosage which In turn makes you run out sooner He clearly does not care about his patience. He clearly has no empathy no respect and breaks his own policy whenever it suits him I received a phone call from Nathan manager Ashley stating that they did reach out to me Via text and left me a voicemail which I never received due to the area I was in a tornado went through powerlines were down and cell towers were down For some reason, they cannot fathom this I always thought that doctors And nurses were patient advocates and actually had an understanding when their patient was helping the community Recover from such a tragic event Also speaking with Ashley the manager, she stated verbally that I was dismissed for failing a urine screen test Which I received a dismissal letter stating otherwise. So, it appears that she lied in order to cover their mistake. It sounds like to me The Office is Playing favorites and picking and choosing Who stays and who goes I have never been so disrespected in my life and treated like trash These are supposed to be the People that are helping me. I've dedicated 10+ years Keeping this country safe sacrificing my freedom and my body and also 5+ years keeping our community safe. After I posted my review A courtesy refill of a similar medication was sent to my pharmacy and that's when Ashley contacted me These medical professionals have left a horrible taste in my mouth from the lying, the deceptive behavior the manipulation of words and Not taking any ownership for their mistake The difference is if I did receive those messages that they supposedly sent, I wouldn't be writing my review for being wrongfully dismissed and terminated from this practice In closing the people that he is dismissed, negligently read the reviews and the bad reviews. A lot of them stated there has been so much communication problems, wrongful discharges, people older than me and younger than me there seems to be a common denominator in all of these reviews 5/13/25 Furthermore, I received a very threatening Angry text message from ASHLEY AlEXANDER the manager stating that I was Harassing when all I did was ask for my records and pointed out that I was right from a review that was left I will be reporting Nathan Lamborne, as well as Ashley Alexander to the BBB as well as writing a formal complaint grievance to the Kentucky medical board composed the lies the accusations and the wrongful dismissal of myself self and many others suffered from their malpractice and the lack of patient care they made a mistake and now I'm paying for it

I have seen Dr. Nair for almost ten years. He is very knowledgeable. He really listens to your…read moreconcerns and discusses the best plan of action. The staff are wonderful!

Dr. Nair and Samantha are very kind and professional -- that's the only good part of my experience…read more When I arrived for my scheduled pain injection, the environment in Suite B was chaotic. One of the nursing assistants was loudly arguing with a patient who was simply trying to resolve a billing issue so the office could get paid for a surgery. It was uncomfortable to witness and very unprofessional. I waited two hours past my appointment time, while several people who arrived after me were seen before me. When I asked about it, the staff told me that it "depends on the procedure." If that's the case, why give patients specific appointment times at all? The nursing assistant who took my vitals was rude and dismissive, which made an already stressful experience worse. In the end, I did not even receive the procedure I was scheduled for. I left frustrated and disappointed. Dr. Nair himself is excellent -- but the staff and management at Suite B need serious improvement. I don't trust them at all.

Coy is new to the office. I met him today at my appointment. He made a great deal of effort to…read morehelp me fill in my annual update on their lap pad. I had to go to Coy five times for help. He was so polite, gracious, knowledgeable & personable. He also took time to chat with me, even though he was having a very busy day. As I watched him check in other patients, he gave everyone the same excellent attention. He deserves a 100% rating. I also want to give Nurse Practitioner Kim Hollcroft a special thanks. She has cared for me for a long time. She is a total delight! No only is she super smart & highly educated, she is extremely caring & attentive to your needs. I am very grateful to her for her exemplary medical help & making me feel better with her kindness. All gold stars for Kim too! Also many thanks to all of the lab technicians at Metro Pain Assoc. Kathy

Since Dr. Reasor is no longer there, the place has fallen apart. Kim was great at first but now she…read morewill not work with you about your pain. They will not talk to you on the phone . An AI picks up and won't let you through. Every uncooperative, after years of being a 5 star. Now it's not even a 1.

The RN that started my IV was great. The staff was very nice & took me back within a few minutes…read more I've met the Dr & liked him. They sedated me alright. I was outta it after the procedure. I've never been released from a procedure/ofc-clinic being that "out of it". Problem began when I called after a week of having really bad pain (I'd had a cervical RFA-nerve burning) Nobody warned me I'd be in that kind of pain! I'd had a lower back RFA elsewhere & didn't have any probs. I called on a Monday. The girl let me know immediately they had 24-48 hrs to call me back, rather rudely & abruptly. Every other practice I've ever gone to, if I had had a procedure @ their ofc w THEIR Dr & called w questions or concerns, they'd call me back ASAP. Most practices want to either reassure you, answer questions or find out if you're having a more serious complication from the procedure, as they may need to intervene. Not here! Forget that. On Weds., I called back again as NO ONE had bothered calling me & I was still in a lot of pain & still having to take pain meds around the clock. The guy informed me there was no record of me ever having called. Well, you can imagine how that affected me. Here I am, in bad pain & nobody would've called me back! And then he had the audacity to say they had 24-48 hrs to call me back! At that, I went off & expressed exactly how I felt. Told them what PISS POOR CARE that was & if that was how they treated their pts., that I (as a new pt) may have to find another clinic for pain Mgmt. I snapped "I've ALREADY WAITED 48 hrs & may be having a complication from the procedure!" They simply DO NOT CARE. Obviously, they're either over-run w pts or are short-staffed or BOTH? Friday came & went & they NEVER EVER called me back! A week came & went & not one person bothered calling me back after I called from being in excruciating pain x a wk. UNBELIEVABLE!

Initial meeting with the Dr. went pretty well. Beyond that their system for calling or setting up…read morean appointment is a disaster. As is their online portal (impossible to register online - I gave up after 5 or 6 attempts) For calls - you will be looped into a never ending automated call system - rarely speak with a human being and when that finally happens - to actually set up a procedure - I found the human to be simply awful to speak with. See some of the other reviews - NOT GOOD...